Configuring e-mail settings to receive alerts
Review the e-mail settings on the server target computer to ensure that it is configured to receive e-mail alerts from Infrastructure Management. If it is not, an error or warning message similar to the following is displayed:
Warning: ProactiveNet's e-mail alerts may not work with the current configuration
If this message is displayed, perform the following procedure.
To configure e-mail settings to receive alerts from Infrastructure Management
Review the e-mail settings and make any necessary changes, as described in the table below:
E-mail settings required to receive alerts from Infrastructure ManagementSetting Location Parameter or property to change Correct format Administrator's e-mail address - Linux/Solaris
/usr/installationDirectory
/etc/hosts/admin_user - Microsoft Windows
installationDirectory\pw
\etc\hosts\admin_user
admin_user
Fully qualified e-mail address in the following format:user@company.com Sender's e-mail address - Linux/Solaris
/usr/installationDirectory
/etc/hosts/ from_name - Microsoft Windows
installationDirectory\pw
\etc\hosts\from_name
from_name
Either user oruser@company.com, depending on the valid From
address accepted by the SMTP serverSMTP server hostname or IP address - Linux/Solaris
/usr/installationDirectory
/custom/conf/pronet.conf - Microsoft Windows
installationDirectory\pw
\custom\conf\pronet.conf
pronet.api.emailer.smtp.host
Fully qualified server hostname or IP address reachable from the BMC TrueSight Infrastructure Management Server host SMTP port - Linux/Solaris
/usr/installationDirectory
/custom/conf/pronet.conf - Microsoft Windows
installationDirectory\pw
\custom\conf\pronet.conf
pronet.api.emailer.smtp.port
Valid port number on which the SMTP server is listening for SMTP requests - Linux/Solaris
- After you modify the e-mail settings, verify the configuration by using one of the following scripts, depending on your operating system:
- Linux/Solaris: /usr/pw/pronto/bin/TestEmail.sh
- Microsoft Windows: installationDirectory\pw\pronto\bin\TestEmail.bat
Success
orFailure
message is sent to the administrator's e-mail address and is added to the TestEmail.log file that is located in the same directory as the verification script.
You can run the script multiple times until the email settings are configured correctly.
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Comments
HI, the testmail.bat does not exist!
Hello Carsten,
I will check with the team and let you know.
Thanks, Mukta
Hi Carsten, Try using the command 'perl testemail.pl' Regards
How to put multiple email address in Administrator's e-mail address. I tried separating with comma, semicolon it does not work. If the put the email address on a new line, it take only the first email address.
Hello Tadgata,
We tested this in-house and comma separated email IDs work. Can you share the file and we can take a look?
Hi Sanjay, In my environment, i am able to put multiple email address by separating them by a space.
Can you share a link on how i can customize the email notifications?
Hello Tadgata,
What sort of customizations are you looking at? I'll check if those are supported or not.
Hi,
I have password for the email ID provided. Need to perform the integration. But cannot see any utility to provide password.
Hi Deepak Baid,
For this configuration, no password is required. Can you please elaborate if you are looking for any specific info?
I cannot see this page in the 11.3 documentation. Please can you confirm that this functionality is still available.
Hi Stuart Reid,
As part of our content redesign effort, we moved the topic to the TrueSight Infrastructure Management space. Here is the link:
Configuring e-mail settings to receive alerts
Thanks and regards,
Swati
Si le " testmail.bat" n'existe pas,
ca lancera le test en perl.
et voila. R
Thanks Praca Raphael!
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