After applying feature packs or fix packs on the Presentation Server through the upgrade wizard or silently, you can verify that the Presentation Server is operating. You can verify this by reviewing the log entries added during the upgrade, and examining the server processes and services.


To verify the Presentation Server upgrade was successful

  1. Access the truesightpserver_fixpack_log.txt which is located in the (Windows%temp% directory or (Linux/tmp directory.
  2. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.

To verify the upgraded Presentation Server operation

Post upgrade, to verify that the Presentation Server is operating, navigate to the (WindowsTrueSightPServer\truesightpserver\bin or (LinuxTrueSightPServer/truesightpserver/bin directory and run the following command:

(Windows) tssh server status

(Linux) ./tssh server status 

  • The current installed version is displayed in the header that is similar to the following example:
    BMC TrueSight Presentation Server - Command Line Interface 2017 version 10.7.00.001
  • A list of Presentation Server processes is displayed that is similar to the following sample:

Process status
================================
Core Server     Running (13176)
Index Server    Running (11028)
Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start &

Note

On Linux computers, add & at the end of the tssh server start command so that the process runs in the background and you can continue to use the shell.

If error conditions persist, contact BMC Customer Support for assistance.

Where to go from here

For an overview of applying feature packs or fix packs on the Presentation Server, see Applying feature packs or fix packs on the Presentation Server.

For an overview of applying feature packs or fix packs on other TrueSight Operations Management components, see Applying feature packs or fix packs.

To view information about a specific feature pack or fix pack, see Release notes and notices.

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