You can verify that the BMC TrueSight App Visibility server installation was successful by reviewing the log files created during the installation, and examining server processes and services.

Before you begin

You must have installed the App Visibility server components as described in Performing the App Visibility server installation or Performing the App Visibility server installation silently .

To verify that the App Visibility server installation was successful

  1. Access the adopserver_install_log file that is located in the %temp% directory (Windows) or /tmp folder (Linux).
  2. Check for warnings or errors.
    If no error messages are present, the installation was successful.
  3. According to what you installed, verify that the App Visibility server components are running:
    • (Windows) Run services.msc and verify that services are running:
      • BMC App Visibility Collector
      • BMC App Visibility Portal
      • BMC App Visibility PostgreSQL
      • BMC App Visibility Proxy
    • (Linux) Run the following commands to verify that the processes are running:

      ps -ea|grep adop_collectord
      ps -ea|grep adop_portald
      ps -ea|grep adop_apm_proxyd
      ps -ea|grep av_pgsqld
  4. Check for errors reported in the App Visibility log files in the following locations:
    • Windows
      • server_installationDirectory\collector\logs\collector.log
      • server_installationDirectory\portal\logs\portal.log
      • server_installationDirectory\apm-proxy\logs\apm-proxy.log
    • Linux
      • server_installationDirectory/collector/logs/collector.log
      • server_installationDirectory/portal/logs/portal.log
      • server_installationDirectory/apm-proxy/logs/apm-proxy.log

    Note

    If a network port is occupied, the App Visibility server component stops, as reflected in the component log, but the log message does not give the reason.

  5. After you add App Visibility to the TrueSight console, see the Components page of the TrueSight console to confirm that the portal is connected.

Where to go from here

Installing an App Visibility agent for Java

Installing an App Visibility agent for .NET

Installing a Transaction Execution Adapter Agent (TEA Agent)

Related topics

Changing App Visibility portal settings

Changing App Visibility collector settings

Changing App Visibility proxy settings  

Adding App Visibility to the TrueSight console

Starting and stopping the App Visibility server services

Troubleshooting App Visibility Manager

Known and corrected issues


 

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