Page tree
Skip to end of metadata
Go to start of metadata

This topic contains the best practices to be adopted when upgrading the BMC TrueSight Operations Management solution.

Make sure that you back up the current version of the product before you start the upgrade process.

The upgrade and configuration process involves the following steps in the order listed:

  1. Review the system requirements and upgrade prerequisites.
  2. Upgrade to the Presentation Server 10.7.
  3. Upgrade the following registered components to the supported versions:
    1. Upgrade to the Infrastructure Management Server 10.7.

    2. Upgrade to the IT Data Analytics Server  2.7 .

    3. Upgrade to the App Visibility Manager 10.7 server components (portal, collectors, and proxies).
  4. Upgrade to the Integration Service 10.7.
  5. Upgrade the App Visibility and Synthetic Monitor agents:
  6. Upgrade to the PATROL Agent 10.7.
  7. To install and register new components, see the following topics:
    1. To install the Infrastructure Management Server 10.7, see Installing the Infrastructure Management Server.
    2. To install the IT Data Analytics Server 2.7, see  Installing IT Data Analytics Server .
    3. To install the App Visibility Portal 10.7, see Installing the App Visibility server component

  8. If you have integrated the Entuity Network Monitoring or TrueSight Capacity Optimization products with the Presentation Server before performing this upgrade procedure, you must update the plug-ins and the plug-in configuration using the following steps:

    1. Download the plug-in files from the respective sources. 
      For example,  download  the file from the TrueSight Capacity Optimization 10.7 console.
    2. Run the following command to update the configuration: 
      tssh componenttype update <path>/<>
      For example tssh componenttype update C:\Users\Administrator\Downloads\ 

Related topics

Presentation Server tssh commands

Entuity for TrueSight Operations Management


  1. After click on 6th step hyperlink redirected below link which is 10.0:-

    (BMC PATROL Agent 10.0)

    1. Thanks, The link was updated.  

  2. Number 6 still takes you to Patrol Agent 10.0??

    1. Hello Cassie,

      This link is fixed. Please check and let us know if you are still facing the same issue.

      Thank you,


  3. Shouldn't things like BMC Reporting (report engine & SAP BO) and CMDB extensions be included here?