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The following figure outlines the sequence of steps to be performed to upgrade to Infrastructure Management 10.7. 


Upgrade and configuration steps

The upgrade and configuration involves the following steps in the order listed:

  1. Install Atrium Single Sign-On and the Presentation Server, and import the Infrastructure Management PATROL repository.
    See Installation process overview.
  2. Upgrade to TrueSight Infrastructure Management Server 10.7.  
  3. Install and configure the Infrastructure Management 10.7 Integration Service nodes. If enough hardware resources are available on existing Integration Service nodes, the 10.7 Integration Service node can be installed on the same host with the existing Integration Services. If you decide to co-host the new and older Integration Services on the same computer, note the following:
    • Resource utilization requirements need to take into account the extra processes running on the host. You do not have to provide double the resources; however, you must provide more than what is required for maximum capacity for the old servers and the new services. To be safe, allocate an additional 30% over maximum so that there is headroom for all processes during the upgrade process. Be sure to account for disk space as well.
    • You can install only one event management cell on a host. Additional event management cells can be created post installation using the mcrtcell CLI command. If you have an existing event management cell, you can leverage that cell with the 10.7 Integration Services, but you must plan on upgrading it to the latest version. 
  4. Log on to the Presentation Server. 
  5. Create silent install packages for the PATROL Agents and KMs.
  6. Configure and/or edit policies.
  7. Deploy the PATROL Agent/KM installation packages to upgrade starting with a few representative agents.
  8. Upgrade the PATROL Agents in batches of 50 to 100 at a time.
  9. Pay attention to the load on the Integration Service node(s) and ensure that you are not exceeding the capacity. BMC recommends a maximum total of 900 agents per Integration Service for a large implementation.

Related topics

Migration process overview for Infrastructure Management

Determining whether to upgrade or migrate from an earlier version

Upgrading the Infrastructure Management components


  1. Is there any reason why the Integration Service Nodes cannot be upgraded with v10.7?  We have performed an upgrade through v10.5 so I am wondering why the recommendation.

    1. Hi,

      Thanks for the feedback.

      Discussed this feedback with SMEs.  As per the discussion, I have removed this Note and published the document.