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This section contains information about Infrastructure Management upgrade messages. 

ID: 800001

Message: Generic Error Code.

Explanation: This is generic error code.

User Response: This is generic error code.

ID: 800005

Message: Received null command bean {0}. Cannot process request

Explanation: A null value is returned for the Upgrade bean.

User Response: Check the Tomcat log file and verify whether the server has initiated beans properly.

ID: 800006

Message: Unable to find class name for property {0}

Explanation: Unable to find class name for property.

User Response: Check the upgrade and Tomcat log files for any exceptions.

ID: 800007

Message: Upgrade Properties object is null, cannot proceed.

Explanation: The properties object is null.

User Response: Check whether the upgrade properties exist at installationDirectory/server/SIEMUpgrade/conf.

ID: 800008

Message: Unable to fetch service bean, cannot proceed.

Explanation: Unable to initiate service bean.

User Response: Check Tomcat log files for any errors.

ID: 800009

Message: Unable to create user collections. Received exception {0}.

Explanation: Unable to create user collections.

User Response: Check log files for any errors at installationDirectory/server/SIEMUpgrade/log/ME.log.

ID: 800010

Message: TO object is NULL, cannot proceed.

Explanation: The value of the TO object is null.

User Response: Check the upgrade log file at installationDirectory/pronto/logs/upgrade.log.

ID: 800011

Message: Duplicate entry in database for {0}.

Explanation: The duplicate entry indicates that the entity which is inserted, already exists in the database.

User Response: The said entity is already upgraded to a new system, this is only a warning.

ID: 800012

Message: Error accessing user persistence service.

Explanation: Error accessing user persistence service.

User Response: Check the upgrade and JServer logs at
installationDirectory/pronto/logs/ for information.

ID: 800013

Message: Unable to read properties file {0}, either it is corrupted, or file does not exist.

Explanation: System could not read the file. File does not exist or is corrupted.

User Response: Check whether the file exists, and is readable using a text editor.

ID: 800014

Message: Upgrade mapper file does not exist, please check.

Explanation: Upgrade mapper file does not exist.

User Response: Check the upgrade log file for more information about installationDirectory/pronto/logs/upgrade.log.

ID: 800501

Message: Infrastructure Management Home is not set.

Explanation: Infrastructure Management Home is not set.

User Response: Check whether the environment variable for BMC_PROACTIVENET_HOME is set properly.

ID: 800507

Message: Exception in inserting/Updating role while upgrade {0}

Explanation: Exception in inserting/updating role during the upgrade process.

User Response: Check the log file at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details.

ID: 800509

Message: {0} Permission is not available. Please check database.

Explanation: Permission is not available.

User Response: Check the log files at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details.

ID: 800512

Message: Unable to create user collections. Received exception: {0}

Explanation: Exception occurs in create user collection.

User Response: Check the log files at _installationDirector_y/server/SIEMUpgrade/log/ME.log and
installationDirectory/pronto/logs/upgrade.log for more details.

ID: 800515

Message: Role {0} already exist.

Explanation: The role already exists.

User Response: Check whether the BIEM side and Infrastructure Management side roles exist and are matching. Check the log file at installationDirectory/pronto/logs/upgrade.log.

ID: 800516

Message: No permission available in xml file or all permissions are obsolete. for role {0}. Assigning Read only permissions.

Explanation: Permission is not available in xml file or all the permissions are obsolete.

User Response: Check whether the xml file has permission and is not blank.

ID: 800517

Message: Exception in getting userPersistenceService. {0}

Explanation: Exception in getting userPersistenceService.

User Response: Check log files at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details.

ID: 800518

Message: Error Upgrading Slot Orders.

Explanation: The error upgrading slot orders indicates that the error occurred while upgrading a slot order.

User Response: This is for information that the slot order was not upgraded and the user can manually create this slot order in Infrastructure Management.

ID: 800519

Message: Error Updating Slot Order {0}.

Explanation: This indicates that the slot order already exists and upgrade is trying to update the existing slot order and it was unable to update.

User Response: Manually update the existing slot order as required.

ID: 800520

Message: Error Adding Slot Order {0}.

Explanation: This indicates that for upgrading slot order, this slot order does not exist and must be newly added, but unable to add a new slot order.

User Response: Manually add this slot order after the upgrade.

ID: 800521

Message: Error Upgrading smcnav.

Explanation: The error upgrading smcnav indicates that the upgrade process was unable to upgrade Service Group.

User Response: Manually add this Service Group as required.