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    The following illustration depicts the basic functional architecture for TrueSight Operations Management with TrueSight App Visibility Manager and TrueSight Synthetic Monitor with Silk Performer, TrueSight Real End User Experience Monitoring Software Edition, and TrueSight Infrastructure Management components providing data to the Presentation Server. With these data providers deployed, all functionality is enabled. This illustration does not cover all possible integrations.

    For information about the possible deployment scenarios, see Deployment options for Operations Management.

    TrueSight Operations Management basic deployment with all components


    You can  download this presentation (pptx) and view it as a slide show for an interactive experience.

    Core components for TrueSight Operations Management products

    The TrueSight Operations Management solution provides the interface for monitoring data from product components, such as TrueSight Infrastructure Management and TrueSight App Visibility Manager. Authentication and permissions are provided by Atrium Single Sign-On. The following table describes the purpose of each core component.


    Presentation Server

    The TrueSight Presentation Server hosts the web-based TrueSight console functions and consumes data from various TrueSight products to provide a consolidated set of views for monitoring the infrastructure, real and synthetic applications, and capacity planning. In addition to data presentation, the Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence.

    Presentation server overview
    TrueSight console

    The TrueSight console is hosted on the Presentation Server.

    System administrators use the TrueSight console to configure the Presentation Server, to connect to the data providers, and to integrate with other products and components. System administrators can also use the TrueSight console to view the users and user groups defined in the Atrium SSO Admin Console.

    IT Operations and other specialists use the TrueSight console to monitor applications, events, and devices, or to diagnose problems.

    TrueSight console overview

    Atrium SSO Admin ConsoleSystem administrators use the Atrium SSO Admin Console to  manage users and manage user groups , which are viewable in the TrueSight console. BMC Atrium Single Sign-On 9.0

    TrueSight Infrastructure Management

    The Infrastructure Management system enables event management, service impact management, performance monitoring, and performance analytics. For more details about this system and its components, see TrueSight Infrastructure Management architecture and components .

    TrueSight Infrastructure Management basic architecture



    Infrastructure Management interfacesInfrastructure Management provides additional interfaces for monitoring the data collected and processed by this system and for configuring and customizing the system.

    Infrastructure Management administrator console

    Infrastructure Management operator console

    Command line interface

    BMC Impact Integration Web Services

    BMC Impact Model Designer

    Infrastructure Management Server

    The Infrastructure Management Server receives events and data from the following sources:

    • PATROL Agents
    • Event Management Cells
    • Third-party event and data sources

    After the Infrastructure Management Server collects this information, it processes events and data using a powerful analytics engine and additional event processing instructions stored in its database. The Infrastructure Management Server can also leverage a service model (built within the Infrastructure Management Server or published from the Atrium CMDB) to map data and events in context with business services. You can deploy one or more Infrastructure Management servers. 

    Infrastructure Management Server

    Integration Service hosts

    The Integration Service manages events from event sources such as PATROL Agents, event adapters, and SNMP traps, and forwards performance data to the Infrastructure Management Server.  Infrastructure Management Integration Service

    Event and performance data

    Events are collected from the following sources:

    • PATROL – PATROL Agents can be configured to generate events about metrics. As a best practice, the PATROL Agent is configured to generate nonperformance, availability-related events, binary events, and events from the Knowledge Module (KM).
    • TrueSight Infrastructure Management Server – The TrueSight Infrastructure Management Server can be configured to generate performance-related events.
    • Adapters – Events from other sources can be processed by event adapters such as SNMP adapters and log file adapters. All events from various sources are sent to event processing cells for correlation, deduplication, filtering, normalization, and enrichment.

    Performance data is collected from PATROL Agents or from other sources such as BMC Portal and Microsoft System Center Operations Manager, using the appropriate adapters. Not all performance data has to be forwarded to the Infrastructure Management Server. Performance data can be collected and stored at the PATROL Agents and visualized as trends in the Infrastructure Management console without streaming the data to the Infrastructure Management Server.

    Event report in the operator console

    Performance (stats, raw) information

    Viewing event details in the TrueSight console

    TrueSight App Visibility Manager

    TrueSight App Visibility Manager enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.

    TrueSight App Visibility Manager basic architecture



    App Visibility Server

    The App Visibility Server comprises an App Visibility portal, one or more App Visibility collectors, and, optionally, one or more App Visibility proxies.

    Installing the App Visibility server components
    • App Visibility portal

    The App Visibility portal manages App Visibility collectors, the App Visibility proxy, and App Visibility agents. The App Visibility portal communicates with the associated App Visibility collectors to gather the application data to be sent to the Presentation Server and viewed in the TrueSight console.

    App Visibility can send events either to a cell on the BMC TrueSight Infrastructure Management Server or to a Remote Cell.

    • App Visibility collector

    The App Visibility collector receives data from one or more App Visibility agents. The App Visibility collector stores the information for the application that is monitored by the App Visibility agent. Each App Visibility collector has its own database, where all information is saved.

    • App Visibility proxy
    (Optional) The App Visibility proxy receives and processes end-user experience data so that you can see end-to-end transaction time and availability, and browser page performance and availability on your web application. In the TrueSight console, IT Operations can examine end-user data through the User tier in the Application View. 
    App Visibility agent

    An App Visibility agent captures a sample of the transactions that have latency violations or errors. The captured data and the metrics data for the application server are sent to the App Visibility collector.

    The following agents are available:

    • The App Visibility agent for Java captures information about application transactions from an application server Java virtual machine (JVM). 
    • The App Visibility agent for .NET captures information about application transactions from Internet Information Services (IIS) worker processes.

    Through instrumentation by the App Visibility agents, the App Visibility proxy processes end-user performance and availability data and events. If users experience long transaction time, problematic AJAX requests, or errors, an event is sent to App Visibility Manager.

    Installing an App Visibility agent for Java

    Installing an App Visibility agent for .NET



    TrueSight Synthetic Monitor with Silk Performer

    TrueSight Synthetic Monitor enables synthetic transaction monitoring so that specialists can predict application health and user experience. Synthetic transaction monitoring enables you to manage your applications by executing complex business transactions and monitoring performance and functional behavior.

    TrueSight Synthetic Monitor basic architecture





    Silk Performer for TrueSight Operations Management

    Silk Performer is a utility that enables application specialists to record .ltz scripts that simulate user transactions.

    The scripting utility also serves as an execution module to run scripts on the computer with the Synthetic Transaction Execution Adapter (TEA) Agent.

    Either the full Silk Performer installation or the Silk Performer agent must be installed on every computer where the TEA Agent is installed.

    Silk Performer agent for TrueSight Operations Management

    Execution module to run scripts on the computer with the Synthetic Transaction Execution Adapter (TEA) Agent


     If you install Silk Performer for TrueSight Operations Management, it's not necessary to install the Silk Performer agent.

    See Silk Performer Installation Guide for more details.

    Synthetic Transaction Execution Adapter (TEA) Agent

    The Synthetic TEA agent runs synthetic scripts and transfers the results to the App Visibility collector.

    Multiple TEA Agents can be installed on the same computer.

    For installation instructions, see Installing a Transaction Execution Adapter Agent.

    TrueSight Real End User Experience Monitoring Software Edition

    The Real End User Experience Monitoring Software Edition provides end user-centric performance monitoring that helps departments ensure the quality and availability of web-based applications, determine whether applications meet service-level objectives, and proactively find and fix problems.

    TrueSight Real End User Experience Monitoring Software Edition basic architecture




    Cloud Probe

    The Cloud Probe sends information through the Real User Collector on a BMC Real End User Experience Monitoring system. The Cloud Probe is responsible for deciphering encrypted traffic in a secure way and applying rules to protect the confidentiality of application end users.

    By deploying a Cloud Probe, BMC Real End User Experience Monitoring can monitor applications that are deployed in a public cloud environment, such as Amazon EC2, a private data center, or a hybrid deployment.

    The Cloud Probe sends information through the Real User Collector. You must plan your distribution to the Real User Collector and Real User Cloud Probes, so that you know to which Real User Collector you will connect each Cloud Probe. The Cloud Probe service can capture HTTP or HTTPS traffic destined for the system on which it is hosted; it cannot capture traffic going out of the system.

    Real User Collector

    A Real User Collector captures traffic data from a tapping point between the application and the end user (for example, a network tap or a mirror port on a network switch) and makes it available to a Real User Analyzer.

    Every BMC Real End User Experience Monitoring  system must have at least one Collector component.

    Real User Analyzer

    The Analyzer organizes traffic data acquired from the Real User Collector  component into segments, processes it, and provides usable information.

    Every BMC Real End User Experience Monitoring  Software Edition system must have at least one Analyzer component.

    TrueSight Operations Management overview

    Deployment options for Operations Management