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Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Supported databases

Infrastructure Management runs on the following databases:

  • SAP SQL Anywhere 16  (embedded with the BMC TrueSight Infrastructure Management Server)


    EBF version

    Microsoft Windows16.0.0.1915


  • Oracle versions (Oracle needs to be installed separately):
    •,, - Standard and Enterprise editions
    •,,* - Standard and Enterprise editions
      *Supported with Infrastructure Management and later.


In Oracle 12c, Infrastructure Management supports pluggable databases but not directly installing into a container database.

The non-CDB architecture is deprecated in Oracle Database 12c. The non-CDB architecture might not be supported and might be unavailable in a release after the Oracle Database 12c Release 2. Oracle recommends using the CDB architecture. For more information, see and

 For more information, see Tuning the Infrastructure Management database for performance.

Web consoles system requirements

The following table lists the installation requirements of the operator console.



Supported resolution


Supported browsers

  • Microsoft Internet Explorer version 11
  • Mozilla Firefox versions 20 and later
  • Google Chrome versions 25 and later
  • Safari 6.x on Mac OS version 10.x (also called OS X)

Adobe Flash Player

  • Version 10.0.x or later (for the operator console)
  • Version 1.5 or later
  • Latest JRE version

To log on to the operator console faster on Windows computers, perform the following steps:

  1. Access the Control Panel and navigate to the Network and Sharing Center > Change adapter settings > Properties > Internet Protocol Version 4 (TCP/IPv4) > Properties > Advanced option.
  2. On the Advanced TCP/IP Settings window, select the WINS tab.
  3. Ensure that the NetBIOS setting is set to Disable NetBIOS over TCP/IP.


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.

Related topics

TrueSight console browser requirements and compatibility

Hardware requirements to support small, medium, and large environments

Tuning the Infrastructure Management database for performance