Supported databases and Web consoles requirements for Infrastructure Management

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Supported databases

Infrastructure Management runs on the following databases:

SAP SQL Anywhere 16 (embedded with the BMC TrueSight Infrastructure Management Server)

Platform
EBF version
Microsoft Windows 16.0.0.1915
Linux
16.0.0.1911
Oracle versions (Oracle needs to be installed separately):
- 11.2.0.2.0, 11.2.0.3.0, 11.2.0.4.0 - Standard and Enterprise editions
- 12.1.0.1.0, 12.1.0.2.0, 12.2.0.1* - Standard and Enterprise editions
  _{*Supported with Infrastructure Management 10.7.00.001 and later.}

Note

In Oracle 12c, Infrastructure Management supports pluggable databases but not directly installing into a container database.

The non-CDB architecture is deprecated in Oracle Database 12c. The non-CDB architecture might not be supported and might be unavailable in a release after the Oracle Database 12c Release 2. Oracle recommends using the CDB architecture. For more information, see https://docs.oracle.com/database/121/UPGRD/deprecated.htm#BABDBCJI and https://docs.oracle.com/database/121/UPGRD/deprecated.htm#UPGRD60000.

For more information, see Tuning the Infrastructure Management database for performance.

Web consoles system requirements

The following table lists the installation requirements of the operator console.

Component	Requirement
Supported resolution	1280*1024
Supported browsers	Microsoft Internet Explorer version 11 Mozilla Firefox versions 20 and later Google Chrome versions 25 and later Safari 6.x on Mac OS version 10.x (also called OS X)
Adobe Flash Player	Version 10.0.x or later (for the operator console)
Java	Version 1.5 or later Latest JRE version

To log on to the operator console faster on Windows computers, perform the following steps:

Access the Control Panel and navigate to the Network and Sharing Center > Change adapter settings > Properties > Internet Protocol Version 4 (TCP/IPv4) > Properties > Advanced option.
On the Advanced TCP/IP Settings window, select the WINS tab.
Ensure that the NetBIOS setting is set to Disable NetBIOS over TCP/IP.

Note

BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.

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Supported databases

Web consoles system requirements

Related topics

Platform	EBF version
Microsoft Windows	16.0.0.1915
Linux	16.0.0.1911