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    BMC TrueSight Operations Management 10.7

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    Note

    The following AR server threads can be manually inserted into their respective configuration files. Program restart is necessary if configurations are changed in the configuration files directly.

    Set Delay-Recache-Time

    Value: 5 minutes (300 seconds)
    Location: <ar_install_dir>/conf/ar.cfg
    Parameter: Delay-Recache-Time: 300
    Limitation: Generic
    Manual Steps: None

    Max-Entries-Per-Query

    Value: 0
    Location: <ar_install_dir>/conf/ar.cfg
    Parameter: Max-Entries-Per-Query: 0
    Limitation: Generic
    Manual Steps:

    1. Open the AR System Administration Server Information.
    2. Select the Configuration tab.
    3. In the Max Entries Returned By GetList field, enter 0.
    4. Click OK.

    Next-Id-block-size

    Value: 100
    Location: <ar_install_dir>/conf/ar.cfg
    Parameters: Next-ID-Block-Size: 100
    Limitation: Generic
    Manual Steps:

    1. Open the AR System Administration Server Information.
    2. Select the Configuration tab.
    3. In the Next Request ID Block Size field, enter 100.
    4. Click OK.

    Server-Side-Table-Chunk-Size

    Value: 1000
    Location: <ar_install_dir>/conf/ar.cfg
    Parameters: Server-Side-Table-Chunk-Size: 1000
    Limitation: Generic
    Manual Steps:

    1. Open the AR System Administration Server Information.
    2. Select the Configuration tab.
    3. In the Server Table Field Chunk Size field, enter 1000.
    4. Click OK.

    Unqualified searches

    Value: Uncheck
    Location: <ar_install_dir>/conf/ar.cfg
    Parameter: Allow-Unqual-Queries: F
    Limitation: Generic / company policy determined
    Manual Steps:

    1. Open the AR System Administration Server Information.
    2. Select the Configuration tab.
    3. Uncheck Allow Unqualified Searches.
    4. Click OK.

    Development cache mode

    Value: Uncheck
    Location: <ar_install_dir>/conf/ar.cfg
    Parameter: Cache-Mode: 0
    Limitation: Production only
    Manual Steps:

    1. Open the AR System Administration Server Information.
    2. Select the Configuration tab.
    3. Uncheck Development Cache Mode.
    4. Click OK.

    Turn off all logging

    Value: Uncheck Logging (API/SQL/Filter) along with other logging
    Location: <ar_install_dir>/conf/ar.cfg
    Parameter: Debug-mode: 0
    Limitation: Generic / Production only
    Manual Steps:

    1. Open the AR System Administration Server Information.
    2. Select the Log Files tab.
    3. Ensure that none of the options are selected.
    4. Click OK.

    Submitter Mode

    Value: Locked
    Location: <ar_install_dir>/conf/ar.cfg
    Parameter: Submitter-Mode: 1
    Limitation: Generic / company policy determined
    Manual Steps:

    1. Open the AR System Administration Server Information.
    2. Select the License tab.
    3. Select Locked for Submitter Mode.
    4. Click OK.
    5. Restart the BMC Remedy AR System server.

    Thread Recommendations

    Configure the Fast and List queue values in ar_install_dir/conf/ar.cfg with the following parameters and values:

    • Private-RPC-Socket: 390601 1 1
    • Private-RPC-Socket: 390603 1 1
    • Private-RPC-Socket: 390620 6 6
    • Private-RPC-Socket: 390626 3 3
    • Private-RPC-Socket: 390635 6 6

    Note

    Fast and List thread settings are hardware configuration based limitations.
    There is no configuration file to configure the Customer Access Interface (CAI) plug-in registry value. Entry is saved in the database. Do manual steps 7-9.

    Manual Steps

    1. Log in to the User Tool as an Administrator.
    2. Access the BMC Remedy AR System Administration Console.
    3. Select System > General > Server Information
    4. Enter the Port and Queues information in the Server Information dialog box.
    5. For each type of thread, modify the min threads and max threads for the RPC program as listed in the following chart. Note that the queue for Loopback and CAI Thread is shared.
    6. Click OK.
    7. Open the CAI Plug-in Registry form in new mode.
    8. Create an entry with the following values:
      • Private Queue #*: 390626
      • Number of Threads*: 3
    9. Click Save.
    10. Restart the BMC Remedy AR System server for the CAI Plugin threads to take effect.

    Note

    CAI plug-in registry setting is a hardware configuration limitation and dependent on fast/list thread settings.

    Fast and List Thread Settings

    Queue Number Purpose No. of Threads Comments

    Private-RPC-Socket: 390601

    PAlert Queue

    1

    None

    Private-RPC-Socket: 390603

    Escalation Queue

    1

    Ensure that escalations use these threads.

    Private-RPC-Socket: 390620

    Fast Queue

    6

    None

    Private-RPC-Socket: 390626

    Loopback Socket Queue / CAI Thread

    3

    Uses the same queue as CAI to share threads, so only one entry is needed. Create the entry in the CAI Plug-in Registry form with that private queue number matching number of threads.

    Private-RPC-Socket: 390635

    List Queue

    6

    Set min and max to the same number.


    Following is an example of the BMC Remedy AR System Server Information screen and the CAI Plugin Registry screen. The values must match.

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