Note
The following AR server threads can be manually inserted into their respective configuration files. Program restart is necessary if configurations are changed in the configuration files directly.
Value: 5 minutes (300 seconds)
Location: <ar_install_dir>/conf/ar.cfg
Parameter: Delay-Recache-Time: 300
Limitation: Generic
Manual Steps: None
Value: 0
Location: <ar_install_dir>/conf/ar.cfg
Parameter: Max-Entries-Per-Query: 0
Limitation: Generic
Manual Steps:
Value: 100
Location: <ar_install_dir>/conf/ar.cfg
Parameters: Next-ID-Block-Size: 100
Limitation: Generic
Manual Steps:
Value: 1000
Location: <ar_install_dir>/conf/ar.cfg
Parameters: Server-Side-Table-Chunk-Size: 1000
Limitation: Generic
Manual Steps:
Value: Uncheck
Location: <ar_install_dir>/conf/ar.cfg
Parameter: Allow-Unqual-Queries: F
Limitation: Generic / company policy determined
Manual Steps:
Value: Uncheck
Location: <ar_install_dir>/conf/ar.cfg
Parameter: Cache-Mode: 0
Limitation: Production only
Manual Steps:
Value: Uncheck Logging (API/SQL/Filter) along with other logging
Location: <ar_install_dir>/conf/ar.cfg
Parameter: Debug-mode: 0
Limitation: Generic / Production only
Manual Steps:
Value: Locked
Location: <ar_install_dir>/conf/ar.cfg
Parameter: Submitter-Mode: 1
Limitation: Generic / company policy determined
Manual Steps:
Configure the Fast and List queue values in ar_install_dir/conf/ar.cfg with the following parameters and values:
Private-RPC-Socket: 390601 1 1
Private-RPC-Socket: 390603 1 1
Private-RPC-Socket: 390620 6 6
Private-RPC-Socket: 390626 3 3
Private-RPC-Socket: 390635 6 6
Note
Fast and List thread settings are hardware configuration based limitations.
There is no configuration file to configure the Customer Access Interface (CAI) plug-in registry value. Entry is saved in the database. Do manual steps 7-9.
Note
CAI plug-in registry setting is a hardware configuration limitation and dependent on fast/list thread settings.
Queue Number | Purpose | No. of Threads | Comments |
---|---|---|---|
Private-RPC-Socket: 390601 |
PAlert Queue |
1 |
None |
Private-RPC-Socket: 390603 |
Escalation Queue |
1 |
Ensure that escalations use these threads. |
Private-RPC-Socket: 390620 |
Fast Queue |
6 |
None |
Private-RPC-Socket: 390626 |
Loopback Socket Queue / CAI Thread |
3 |
Uses the same queue as CAI to share threads, so only one entry is needed. Create the entry in the CAI Plug-in Registry form with that private queue number matching number of threads. |
Private-RPC-Socket: 390635 |
List Queue |
6 |
Set min and max to the same number. |
Following is an example of the BMC Remedy AR System Server Information screen and the CAI Plugin Registry screen. The values must match.