The following tables list the compatibility between the Presentation Server, Infrastructure Management components, and the PATROL Agent.
Presentation Server and Infrastructure Management server compatibility
| Presentation server ↓ | Infrastructure Management server | |||||
|---|---|---|---|---|---|---|
| 11.3.01 | 11.0 | 10.7 | 10.5 | 10.0.500 | 10.0 | |
| 11.3.01 |  | | |  | | |
| 11.0 | | | | | | |
| 10.7 | | | | | | |
| 10.5 | | | | | | |
| 10.1 | | | | | | |
| 10.0 | | | | | | |
Infrastructure Management server and Integration Service compatibility
| Infrastructure Management server ↓ | Integration Service | |||||||
|---|---|---|---|---|---|---|---|---|
| 11.3.01 | 11.0 | 10.7 | 10.5 | 10.0.500 | 10.0 | 9.6 | 9.5 | |
| 11.3.01 | | | | | | | | |
| 11.0 | | | | | | | | |
| 10.7 | | | | | | | | |
| 10.5 | | | | | | | | |
| 10.0.500 | | | | | | | | |
| 10.0 | | | | | | | | |
Integration Service and PATROL Agent compatibility
| Integration Service ↓ | PATROL Agent | |||||
|---|---|---|---|---|---|---|
| 11.3.01 | 11.0.00 | 10.7.00 | 10.0.00 | 9.6.00 | 9.5.00 | |
| 11.3.01 | | | | | | |
| 11.0 | | | | | | |
| 10.7 | | | | | | |
| 10.5 | | | | | | |
| 10.0.500 | | | | | | |
| 10.0 | | | | | | |
| 9.6 | | | | | | |
| 9.5 | | | | | | |
Note
For PATROL Agent version 9.0.20, you can use a direct event-only integration from the PATROL Agent to an Infrastructure Management cell. This integration is non-streaming and cannot be configured through Central Monitoring Administration or the TrueSight console.
BMC recommends that you upgrade to the latest PATROL Agent version.
3 Comments
James Banks
It would be helpful to document the version compatibility of Impact Manager Cells between older and newer versions. For example, can a Customer upgrade their existing 9.5 Impact Manager Cells to 10.7 and continue to propagate Events from the 10.7 Impact Manager Cells to the 9.5 Impact Manager Cell (pn_cell) in the ProactiveNet Server 9.5?
Todd Brady confirmed that TrueSight 10.7 Impact Manager Cells could be used to send Events to BPPM 9.5 Servers. This compatibility is also alluded to in the documentation - "BMC TrueSight Operations Management 10.7 - Presentation Server, Infrastructure Management, and PATROL Agent compatibility matrices" (Presentation Server, Infrastructure Management, and PATROL Agent compatibility matrices).
Thanks in advance!
James
Monitoring Engineering
ERROR 06/27 11:04:18 Agent [SessionHandler(DspMsg-AgentCntl] 102078 Exception:
java.lang.Exception: Agent(1070) is NOT compatible with server(960)
Michael Ashall