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The following tables list the compatibility between the Presentation Server, Infrastructure Management components, and the PATROL Agent.

Related topics

Supported Presentation Server integrations with TrueSight Operations Management components

Supported upgrade paths for Infrastructure Management

List of monitoring solutions and KMs  

Presentation Server and Infrastructure Management server compatibility

Presentation server ↓Infrastructure Management server
11.3.0211.3.0111.010.710.510.0.50010.0
11.3.02(tick)(tick)(error)(error)(error)(error)(error)
11.3.01(error)(tick)(tick)(tick)(error)(error)(error)
11.0(error)(error)(tick)(tick)(tick)(error)(error)
10.7(error)(error)(error)(tick)(tick)(tick)(tick)
10.5(error)(error)(error)(error)(tick)(tick)(tick)
10.1(error)(error)(error)(error)(error)(tick)(tick)
10.0(error)(error)(error)(error)(error)(error)(tick)

Infrastructure Management server and Integration Service compatibility

Infrastructure
Management server ↓
Integration Service
11.3.0211.3.0111.010.710.510.0.50010.09.69.5
11.3.02(tick)(tick)(tick)(tick)(error)(error)(error)(error)(error)
11.3.01(error)(tick)(tick)(tick)(error)(error)(error)(error)(error)
11.0(error)(error)(tick)(tick)(tick)(tick)(tick)(tick)(tick)
10.7(error)(error)(error)(tick)(tick)(tick)(tick)(tick)(tick)
10.5(error)(error)(error)(error)(tick)(tick)(tick)(tick)(tick)
10.0.500(error)(error)(error)(error)(error)(tick)(tick)(tick)(tick)
10.0(error)(error)(error)(error)(error)(error)(tick)(tick)(tick)

Note

For PATROL Agent version 9.0.20, you can use a direct event-only integration from the PATROL Agent to an Infrastructure Management cell. This integration is non-streaming and cannot be configured through Central Monitoring Administration or the TrueSight console.

BMC recommends that you upgrade to the latest PATROL Agent version.

3 Comments

  1. It would be helpful to document the version compatibility of Impact Manager Cells between older and newer versions. For example, can a Customer upgrade their existing 9.5 Impact Manager Cells to 10.7 and continue to propagate Events from the 10.7 Impact Manager Cells to the 9.5 Impact Manager Cell (pn_cell) in the ProactiveNet Server 9.5?

    Todd Brady confirmed that TrueSight 10.7 Impact Manager Cells could be used to send Events to BPPM 9.5 Servers. This compatibility is also alluded to in the documentation - "BMC TrueSight Operations Management 10.7 - Presentation Server, Infrastructure Management, and PATROL Agent compatibility matrices" (Presentation Server, Infrastructure Management, and PATROL Agent compatibility matrices).

    Thanks in advance!
    James

     

  2. ERROR 06/27 11:04:18 Agent [SessionHandler(DspMsg-AgentCntl] 102078 Exception:
    java.lang.Exception: Agent(1070) is NOT compatible with server(960)

  3.