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Before upgrading the Presentation Server, ensure that you review and complete the following prerequisite activities and requirements.

  • Review the system requirements for the Presentation Server 10.7 and if required, upgrade them.
  • Manually back up the database by using the tssh database startbackup command.
  • You should be an advanced user with good technical understanding and expertise in using the product. To perform the upgrade, BMC recommends that you are an experienced administrator/user with the following skills:
    • Knowledge of the various components
    • Knowledge of network connectivity and communication protocols
    • Experience as a PostgreSQL administrator
  • If you have custom security certificates for the internal communication between the Presentation Server and App Visibility Manager, ensure that your files are not overwritten by the upgrade process. See instructions "To replace security files for communication with the Presentation Server" in the Changing security certificates in App Visibility components topic.

  • Ensure to close all the files and folders opened in the current session as well as close other user sessions on the server before starting an upgrade.

  • Ensure that the environment variable TRUESIGHTPSERVER_HOME is set to the Presentation Server installation folder.
  • Manually stop any components that are directly connected to the Presentation Server (for example, Infrastructure Management or App Visibility Manager).

  • Ensure that you back up the following files before the upgrade:
    • /opt/bmc/ProductRegistry.xml file. This file must contain the details of the currently installed product such as the installation directory and product version. If the ProductRegistry.xml file is not available, contact BMC Support.
    • <Installation_Directory>/TrueSightPServer/TrueSightPServerInstalledConfiguration.xml file

  • While upgrading the Presentation Server from version 10.1 to 10.7, if your Single Sign-On (SSO) is in the High Availability (HA) mode, you must enter the SSO certificate details in the TrueSightPServerInstalledConfiguration.xml file. You must add the IS_SSO_Server_IN_HA_MODE and SSO_CERTIFICATE_HOME properties in the TrueSightPServerInstalledConfiguration.xml file. Perform the following action to add the properties:

    1. Navigate to the Presentation Server installation directory.

    2. Open the TrueSightPServerInstalledConfiguration.xml file, and add the following properties:

      <value>Path for SSO certificate</value>

      An example of the path to an SSO certificate could be C:\tmp\<SSO certificate name>.cer

    3. Save the TrueSightPServerInstalledConfiguration.xml file.

  • If the Presentation Server is in the high-availability mode, do the following:

    1. Stop the primary and secondary Presentation Server.

    2. On both the primary and the secondary servers, do the following:

      1. Tar or zip the TRUESIGHTPSERVER_HOME directory.

      2. Back up the /opt/bmc/ProductRegistry.xml and /opt/bmc/ProductRegistry.xsd files.
    3. Start the primary Presentation Server.
    4. Ensure that the logon page is displayed before starting the upgrade.
  • Ensure that the Presentation Server is running before starting the upgrade. If the Presentation Server is not running, start it by running the following command:
    (Windows) tssh server start
    (Linux) ./tssh server start &


    You must wait for the status of the Presentation Server to be Running before starting the upgrade process.

    On Linux computers, add & at the end of the tssh server start command so that the process runs in the background and you can continue to use the shell.

Where to go from here

Upgrade the Presentation Server using one of the following procedures:

After upgrading the Presentation Server, ensure that any of the following components registered with the Presentation Server are upgraded to the following versions:

  • TrueSight Infrastructure Management version 10.7

  • IT Data Analytics version  2.7

  • App Visibility Portal version 10.7

    For more information about supported versions, see Supported Presentation Server integrations with TrueSight Operations Management components.