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The BMC Synthetic Transaction Execution Adapter (TEA) Agent installation utility requires the following configuration on the Windows host computer:

To configure the required Terminal Server options

On a Windows operating system, to run the installation utility through a Terminal Services connection or a remote desktop session, configure the Terminal Server options that pertain to temporary folders.

  1. On the host computer, open the Local Group Policy Editor by selecting Start > Run and typing gpedit.msc.
  2. Expand the following folder: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders.
  3. Double-click the following options to set each to Enabled:
    • Do not delete temp folder upon exit
    • Do not use temporary folders per session
  4. Restart the computer.

Troubleshooting tip

If you receive a notification about Terminal Server configuration when you run the installation, perform the following steps to back up the registry and adjust the registry key values as follows:

  1. On the host computer, open the Registry Editor by selecting Start > Run and typing regedit.
  2. Expand the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  3. Set the value for PerSessionTempDir and DeleteTempDirsOnExit to 0.
  4. Restart the computer.


You can revert these changes after you complete the installation process. You might need to restart the computer.

Changing security certificates

If you are implementing custom security certificates, follow the instructions in  Changing security certificates on Synthetic TEA Agents .

Where to go from here

Performing the TEA Agent installation

Related topics

TEA Agent system requirements

Installing a Transaction Execution Adapter Agent