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    You can install the Real End User Experience Monitoring Software Edition unattended (a silent installation), which requires no user interaction during installation. You can perform a silent installation, as described in this topic, or you can use the installation wizard .

    The server-silent-options-linux file is used to configure the Real End User Experience Monitoring Software Edition silent installation.

    This file is located in the Disk1 directory of the Real End User Experience Monitoring Software Edition installation file structure.

    The following topics are included:

    Before you begin

    Before you start the installation process, confirm the following:

    • The system on which the root user is installing the product adheres to the hardware, operating system, platform, and software requirements listed in system requirements.
    • The installation files have been downloaded and extracted from the zipped distribution file to a directory where the root user has write and execute permissions.
    • If you are planning to install the Real User Analyzer component, you must have an activation key file from BMC Customer Support. You will need this file to complete the installation of the Real User Analyzer. 

    To configure the silent installation file

    On the system where you want to install the Real User Analyzer and Collector, complete the following procedure:

    1. Use a text editor to open the server-silent-options-linux file.

    2. Use the default installation directory or enter a new directory for the installation:

      -P installLocation=/opt/bmc/euem
    3. (Optional) To prevent the Analyzer or Collector installation, add a # symbol to beginning of the relevant line.

      -A featureEuemAnalyzer 
      -A featureEuemCollector 
    4. Verify the configuration information and change the port numbers, disk space, or amount of RAM for the Analyzer or Collector, if required.
      Ensure that the port numbers you enter are available.

      -J analyzer_logrotate_dir=/etc/logrotate.d
      -J euem_hostname=
      -J max_memory=
      
      -J analyzer_activation_key_file_path=
      -J analyzer_company_name_for_activation=
      
      -J analyzer_http_port=80
      -J analyzer_https_port=443
      -J analyzer_shutdown_port=8005
      -J analyzer_sessions_port=22033
      -J analyzer_pages_port=22032
      -J analyzer_objects_port=22031
      -J analyzer_username=
      -J analyzer_password=
      -J analyzer_confirm_password=
      -J analyzer_database_port=3306
      -J analyzer_data_disk_space=570
      -J analyzer_optional_ram=
      
      -J collector_http_port=8080
      -J collector_https_port=8443
      -J collector_shutdown_port=8004
      -J collector_username=
      -J collector_password=
      -J collector_confirm_password=
      -J collector_database_port=5432
      -J collector_data_disk_space=28
      -J collector_optional_ram=
      
      
      -J snmp_port=161
      -J snmp_active=false
      
      -J demo_mode=false
      

       

      Real EUEM Server configuration descriptions

      Parameter

      Description

      euem_hostname

      The host address is the Fully Qualified Domain Name, host name, virtual IP, or public IP address for the machine where the component is installed. This host address is used when a component generates a link to itself (e.g., within mailouts).
      This is a mandatory parameter. The installation will fail if this parameter is not entered.
      max_memory(Optional) The maximum amount of physical memory (GB) available to the installed components
      If the amount of physical memory is not set for the Analyzer and Collector, this field sets the maximum amount of memory available for these components.
      If none of the memory options (analyzer_optional_ram, collector_optional_ram, max_memory) are set, the maximum amount of memory available for these components is the total amount of physical memory available on the system, up to 24 GB per component.
      analyzer_activation_key_file_pathIf you are installing the Real User Analyzer, enter the path to the activation key file that you received from BMC Customer Support.
      If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by entering the Trial in this field.
      For example: -J analyzer_activation_key_file_path=Trial
      Note: Contact BMC Customer Support to receive an activation key file for the Real User Analyzer.
      analyzer_company_name_for_activation

      The company name must match the name that is in the activation key file you received from BMC Customer Support.

      If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by entering your company's name.

      analyzer_http_port

      Port numbers for the Real User Analyzer

      analyzer_https_port

      analyzer_shutdown_portPort number to close the Real User Analyzer service port

      analyzer_sessions_port

      Port number for the Real End User Experience Monitoring Performance Analytics Engine (PAE) sessions

      analyzer_pages_port

      Port number for the Real End User Experience Monitoring PAE session pages

      analyzer_objects_port

      Port number for the Real End User Experience Monitoring PAE page objects
      analyzer_usernameUser name to access the Real User Analyzer

      analyzer_password

      anayzer_confirm_password

      Password to access the Real User Analyzer

      You must enter an encrypted password.

      analyzer_database_portPort number for the Real User Analyzer PostgreSQL database

      analyzer_logrotate_dir

      Location for the log rotate directory

      analyzer_data_disk_space_size

      Maximum disk space allowed for the Real User Analyzer data
      The disk space size must be 100–570 GB.

      analyzer_optional_ram

      (Optional) The maximum amount of physical memory (GB) available to the Real User Analyzer
      The amount of physical memory must be 7–24 GB.
      If this setting is not used, the max_memory setting is used for the amount of physical memory.

      collector_http_port

      Port numbers for the Real User Collector

      collector_https_port

      collector_shutdown_port

      Port number to close the Real User Collector service port

      collector_username

      User name to access the Real User Collector

      collector_password

      collector_confirm_password

      Password to access the Real User Collector

      You must enter an encrypted password.

      collector_database_portPort number for the Real User Collector PostgreSQL database
      collector_data_disk_space
      Maximum disk space allowed for the Real User Collector data
      The minimum disk space size must be 20–100 GB.

      collector_optional_ram

      (Optional) The maximum amount of physical memory available to the Real User Collector
      The amount of physical memory must be 7–24 GB.
      If this setting is not used, the max_memory setting is used for the amount of physical memory.

      snmp_port

      Port number for the SNMP service. The default SNMP port number can be changed, if necessary.

      snmp_active

      Change to true to enable SNMP.
      Post-installation, you can  enable SNMP for the Real User Analyzer or Collector

      demo_mode(Optional) Installs the Real User Analyzer and Collector in Demo mode that only uses 10 GB of disk space for data and 2.5 GB of physical memory
      This mode is only used for a system Proof of Concept (POC) installation.
      Change to true to enable the Demo mode.
      skip_validation

      (Optional) Does not check the validity of all installation settings
      For example, the installation program will not check the amount of available disk space.
      Change to true to enable this option.

      Note: BMC recommends you do not change the skip_validation false setting. If no setting validations are made during the installation process, the Real User Analyzer and Collector might not work correctly.

    5. Save and close the server-silent-options-linux.txt file.

    To install the Real End User Experience Monitoring Software Edition silently

    1. In a command line, navigate to the Disk1 folder in the installation file structure.
    2. Enter the following command:

      ./setup.bin -i silent -DOPTIONS_FILE=<Full File Path>/server-silent-options-linux.txt

     

    Notes

    • After the installation, a new user is created for the Real End User Experience Monitoring database.
    • If the installation fails, you must uninstall what has been installed before rerunning the installation. For more information about the uninstall process, see Uninstalling Real End User Experience Monitoring Software Edition.
    • The Real User Analyzer and Collector installation euem_install_log.txt log file is located in /tmp folder.

    To encrypt a password for the silent Real End User Experience Monitoring Software Edition installation

    The Maintenance Tool enables you to create an encrypted password that the Real User Analyzer and Collector installation process requires for importing a keystore. You must use an encrypted password so that the KeyStore password is not exposed in the server-silent-options.txt file.

    You can run the Maintenance Tool in a GUI or from the command line interface (CLI).

     To encrypt a password by using the Maintenance Tool in a GUI (click here to expand steps)
    1. To open the Maintenance Tool, go to the temporaryDirectory/Disk1/utility directory.
      The temporaryDirectory is the place where you downloaded the installation files.
    2. Run the EuemMaintenanceTool utility and click the Encrypt tab.
    3. Enter your password in the Password and Confirm Password fields and click Encrypt.
    4. Copy and paste the value from the Encrypted Password field to the server-silent-options-linux.txt file for the collector_password, analyzer_password, and -confirm_password parameter.
      For example, if the encrypted password output is DES\:d70cbe3669602717ce66af37cce7ecf0, modify the collector_password parameter as follows:
      -J collector_password=DES\:d70cbe3669602717ce66af37cce7ecf0
     To encrypt a password by using the Maintenance Tool in the CLI (click here to expand steps)
    1. To open the Maintenance Tool, go to the temporaryDirectory\Disk1\utility directory.
      The temporaryDirectory is the place to which you downloaded the installation files.
    2. Run the following command, entering your password for the -password and -confirm_password options. For example:

      ./EuemMaintenanceTool.sh -silent -encrypt -encrypt -password=security -confirm_password=security

      Note

      For Linux installations, any password that includes special characters requires single quotation marks before and after the password. For example:

      ./EuemMaintenanceTool.sh -silent -encrypt -encrypt -password='$123456$' -confirm_password='$123456$'

    3. Copy and paste the encrypted password output to the server-silent-options-linux.txt file for your silent installation.
      For example, if the encrypted password output is DES\:d70cbe3669602717ce66af37cce7ecf0, modify the collector_password parameter as follows:
      -J collector_password= DES\:d70cbe3669602717ce66af37cce7ecf0

    Where to go from here

    Install the Cloud Probe so it can send information to the Real User Collector.

    Review the system's access security features and configuration files that must be protected from non-root users.

    To view a Real User Analyzer component as a data provider to the Presentation Server , you must register the Analyzer with the Presentation Server.