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    You can use this procedure to install the Real End User Experience Monitoring Software Edition with the installation wizard, or you can perform a silent installation.

    The following topics are included:

    Before you begin

    Before you start the installation process, confirm the following:

    • The system on which the root user is installing the product adheres to the hardware, operating system, platform, and software requirements listed in system requirements.
    • The installation files have been downloaded and extracted from the zipped distribution file to a directory where the root user has write and execute permissions.
    • If you are planning to install the Real User Analyzer component, you must have an activation key file from BMC Customer Support. You will need this file to complete the installation of the Real User Analyzer. 

    To install Real End User Experience Monitoring Software Edition

    On the system where you want to install the software edition, complete the following procedure.

    1. As a user with root privileges, navigate to Disk1 in the directory where you extracted the .tar.gz file and run ./setup.bin.

    2. On the Welcome page, click Next.
    3. On the End User License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and click Next
      If you do not agree to the terms of the license agreement, the installation process will not continue.
    4. If you do not want to install the Real User Analyzer and Collector on the same system, clear the component that will not be installed. The Real User Analyzer and Collector components can be installed on separate systems.
      If a Real User Analyzer or Collector is already installed on the system, the installation will detect the installed component. The installed component cannot be overwritten with a new installation. The installation utility returns to the component screen, and you must deselect the component.

    5. If you selected to install the Real User Analyzer, you must enter the path to the activation key file that you received from BMC Customer Support, enter the company's name, and click Next. The company's name must match the name that is in the activation key file. If you do not have an activation key file, contact BMC Customer Support.
      If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by leaving the path to the activation key file empty and entering your company's name.
    6. To use the default installation directory click Next, or click Browse to select a different directory and then click Next.
      If you change the installation directory, ensure that the path for the installation directory does not exceed 125 characters, and the directory is empty.

      Tip

      BMC recommends using the default installation directory to avoid issues related to permissions and access.

    7. The installation utility detects the amount of available disk space and physical memory on the system, and enters the maximum amount to make available for the components that you selected to install. 
      You can accept the default settings, or enter new maximum settings for the component's disk space and physical memory, and click Next.
      The Analyzer requires 100–570 GB of disk space, and the Collector requires between 28–100 GB of disk space. Both components require 8–24 GB of physical memory.
      (Optional) If you select the Demo mode option, the maximum disk space is set to 10 GB for the Analyzer and Collector, and the physical memory is set to 2.5 GB. These Demo mode settings cannot be changed. This mode is only used for demonstration purposes.
    8. For the host address, enter the address for the host machine where the component is being installed and click Next.
      The host address is the Fully Qualified Domain Name, host name, virtual IP, or public IP address for the machine where the component is installed. This host address is used when a component generates a link to itself (e.g., within mailouts).
    9. For SNMP functionality, select the Enable SNMP box. The default SNMP port number can be changed, if necessary.
      If you want to enable SNMP functionality after the installation is finished, you can
        enable SNMP for the Real User Analyzer or Collector through the component's interface
    10. If you selected to install the Analyzer, enter the security officer user name, a password, and then click Next.
      The analyzer security officer can access all of the Analyzer settings and create any administrator accounts.

    11. Use the default Analyzer port numbers, and click Next.
      You can change the default port numbers but ensure that the new port numbers you enter are available.

      FieldDescription
      HTTP portPort numbers for the Real User Analyzer

      HTTPS port
      Shutdown portPort number to close the Real User Analyzer service
      Database portPort number for the Real User Analyzer database
      Sessions portPort number for the Real End User Experience Monitoring Performance Analytics Engine (PAE) sessions
      Pages portPort number for the Real End User Experience Monitoring PAE session pages
      Objects portPort number for the Real End User Experience Monitoring PAE page objects
    12. If you selected to install the Collector, enter the security officer user name, a password, and then click Next.
      The collector security officer can access all of the Collector settings and create any administrator accounts.
    13. Use the default Collector port numbers, and click Next.
      You can change the default port numbers but ensure that the new port numbers you enter are available.

      FieldDescription
      HTTP PortPort numbers for the Real User Collector
      HTTPS Port
      Shutdown PortPort number to close the Real User Collector service
      Database PortPort number to connect to the Real User Collector database
    14. Check that the installation details are correct and click Install.
    15. Click Done to exit the installation wizard.
      A log file is available at the location specified in the Installation Summary page.

     

    Note

    • After the installation, a new user is created for the Real End User Experience Monitoring database.
    • If the installation fails, you must uninstall what has already been installed before rerunning the installation wizard. For more information about the uninstallation process, see Uninstalling Real End User Experience Monitoring Software Edition.
    • The Real User Analyzer or Collector installation euem_install_log.txt log file is located in the system's /tmp folder.

    After cancelling an installation

     If you cancelled an installation, after clicking Install, you must (click here to expand)

    Delete the following services and files if you cancelled the Real End User Experience Monitoring Software Edition installation after clicking Install.

    Delete the follow services using the command for Linux RH platforms:

    • /sbin/chkconfig –del euem_analyzer
    • /sbin/chkconfig –del euem_collector 

    Delete the following directory and files

    • Delete the directory where the Real End User Experience Monitoring Software Edition was installed using the command rm –rf <Installed dir> , for example rm –rf /opt/bmc/euem.
    • Delete the following files:
      • rm /etc/logrotate.d/euem_mysql_logrotate
      • rm /etc/logrotate.d/euem_pgsql_logrotate
      • rm /etc/bmc/euemCollectorDaemon.conf
      • rm /etc/bmc/euemAnalyzerDaemon.conf
      • rm /etc/cron.d/euem_mysql_logrotate
      • rm /etc/cron.d/euem_pgsql_logrotate

    Where to go from here

    Install the Cloud Probe so it can send information to the Real User Collector.

    Review the system's access security features and configuration files that must be protected from non-root users.

    To view a Real User Analyzer component as a data provider to the Presentation Server , you must register the Analyzer with the Presentation Server.