Performing the Real End User Experience Monitoring Software Edition installation

To install Real End User Experience Monitoring Software Edition

On the system where you want to install the software edition, complete the following procedure.

1. As a user with root privileges, navigate to Disk1 in the directory where you extracted the .tar.gz file and run ./setup.bin.

2. On the Welcome page, click Next.
3. On the End User License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and click Next. 
   If you do not agree to the terms of the license agreement, the installation process will not continue.

4. If you do not want to install the Real User Analyzer and Collector on the same system, clear the component that will not be installed. The Real User Analyzer and Collector components can be installed on separate systems.
   If a Real User Analyzer or Collector is already installed on the system, the installation will detect the installed component. The installed component cannot be overwritten with a new installation. The installation utility returns to the component screen, and you must deselect the component.
   

5. If you selected to install the Real User Analyzer, you must enter the path to the activation key file that you received from BMC Customer Support, enter the company's name, and click Next. The company's name must match the name that is in the activation key file. If you do not have an activation key file, contact BMC Customer Support.
   If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by leaving the path to the activation key file empty and entering your company's name.

6. To use the default installation directory click Next, or click Browse to select a different directory and then click Next.
   If you change the installation directory, ensure that the path for the installation directory does not exceed 125 characters, and the directory is empty.

   Tip

   BMC recommends using the default installation directory to avoid issues related to permissions and access.

7. The installation utility detects the amount of available disk space and physical memory on the system, and enters the maximum amount to make available for the components that you selected to install. 
   You can accept the default settings, or enter new maximum settings for the component's disk space and physical memory, and click Next.
   The Analyzer requires 100–570 GB of disk space, and the Collector requires between 28–100 GB of disk space. Both components require 8–24 GB of physical memory.
   (Optional) If you select the Demo mode option, the maximum disk space is set to 10 GB for the Analyzer and Collector, and the physical memory is set to 2.5 GB. These Demo mode settings cannot be changed. This mode is only used for demonstration purposes.
8. For the host address, enter the address for the host machine where the component is being installed and click Next.
   The host address is the Fully Qualified Domain Name, host name, virtual IP, or public IP address for the machine where the component is installed. This host address is used when a component generates a link to itself (e.g., within mailouts).
9. For SNMP functionality, select the Enable SNMP box. The default SNMP port number can be changed, if necessary.
   If you want to enable SNMP functionality after the installation is finished, you can  enable SNMP for the Real User Analyzer or Collector through the component's interface. 
   

10. If you selected to install the Analyzer, enter the security officer user name, a password, and then click Next.
    The analyzer security officer can access all of the Analyzer settings and create any administrator accounts.

11. Use the default Analyzer port numbers, and click Next.
    You can change the default port numbers but ensure that the new port numbers you enter are available.

    Field	Description
    HTTP port	Port numbers for the Real User Analyzer
    HTTPS port
    Shutdown port	Port number to close the Real User Analyzer service
    Database port	Port number for the Real User Analyzer database
    Sessions port	Port number for the Real End User Experience Monitoring Performance Analytics Engine (PAE) sessions
    Pages port	Port number for the Real End User Experience Monitoring PAE session pages
    Objects port	Port number for the Real End User Experience Monitoring PAE page objects

12. If you selected to install the Collector, enter the security officer user name, a password, and then click Next.
    The collector security officer can access all of the Collector settings and create any administrator accounts.

13. Use the default Collector port numbers, and click Next.
    You can change the default port numbers but ensure that the new port numbers you enter are available.

    Field	Description
    HTTP Port	Port numbers for the Real User Collector
    HTTPS Port
    Shutdown Port	Port number to close the Real User Collector service
    Database Port	Port number to connect to the Real User Collector database

14. Check that the installation details are correct and click Install.
15. Click Done to exit the installation wizard.
    A log file is available at the location specified in the Installation Summary page.

After cancelling an installation

Where to go from here

Install the Cloud Probe so it can send information to the Real User Collector.

Review the system's access security features and configuration files that must be protected from non-root users.

To view a Real User Analyzer component as a data provider to the Presentation Server , you must register the Analyzer with the Presentation Server.