If you configured TrueSight Infrastructure Management for high availability and are integrating it with the following products, you need to perform the applicable procedures described in this topic: 

  • To integrate TrueSight IT Data Analytics with TrueSight Infrastructure Management

To integrate BMC Service Resolution with TrueSight Infrastructure Management when configured for high availability

You need to perform the following sequence of steps when you want to integrate BMC Service Resolution with TrueSight Infrastructure Management configured for high availability. Perform these steps irrespective of the Infrastructure Management server being switched to high availability mode or Infrastructure Management server already operating in high availability mode.

When you are integrating BMC Service Resolution 3.5.x with the TrueSight Infrastructure Management perform the following set of steps from 1-5 apply, else directly proceed to step number 6.

  1. Log on to the computer that is operating as a primary node.
  2. Go to the command prompt, and change the directory to <Infrastructure Management InstallationDirectory>/integrations/EventIntegrator
  3. Run the it30.bat or it30.sh file with the enablebsr35 command:
    • (Microsoft Windows) it30.bat enablebsr35
    • (UNIX) 
      bash it30.sh enablebsr35
  4. Run the following command:
    pw jproperties reload
  5. Log on to the computer that is operating as the secondary node and perform steps 2-4.
  6. Using the loadbalancer URL, login to the Infrastructure Management server operator console.
  7. Clear your browser cache so that the new integration UI after enabling BMC Service Resolution is displayed.
  8. If you already have a BMC Service Resolution component integrated with the Infrastructure Management server, then perform steps 9-11, else go to step 12.
  9. Navigate to the Infrastructure Management server operator console, select Options>Administration.
  10. Under Integrations with other BMC Products, click Edit.  
    The text fields are populated with the existing integrated component's configuration details. 

    If you want to change the configuration details, then type the new values in the text fields and then proceed to click Apply.

  11. Scroll down, and Click Apply for the relevant integration component.
    This action will ensure that the integration details are synchronized with the secondary node.
  12. If there is no existing integration with the BMC Service Resolution, and if you want to integrate the BMC Service Resolution component, then see  BMC Service Resolution documentation  to perform the integration.

To integrate the Atrium CMDB with TrueSight Infrastructure Management when configured for high availability

You need to perform the following sequence of steps when you want to integrate Atrium CMDB with TrueSight Infrastructure Management when configured for high availability. Perform these steps irrespective of the Infrastructure Management server being switched to high availability mode or Infrastructure Management server already operating in high availability mode.

Integrating with Atrium CMDB by using the Operator Console

  1. Using the loadbalancer URL, login to the Infrastructure Management server operator console.
  2. Navigate to the Infrastructure Management server operator console and select Options>Administration.
  3. Under Integrations with other BMC Products, click Edit.  
  4. The text fields are populated with the existing integrated component's configuration details.

    Note

    If you already have a Atrium CMDB integrated with the Infrastructure Management server and want to change this component details or if you want to integrate a Atrium CMDB newly, then type the new component's configuration details and proceed to click Apply.

  5. Scroll down, and Click Apply for the relevant integration component.
    This action will ensure that the integration details are synchronized with the secondary server.

    Note

    When you provide details of the Atrium CMDB server (on the Configure Infrastructure Management Integrations dialog box) and click Apply, it is possible that you see the following error:

    Error occurred while loading data from server

    In this scenario, you can verify whether the integration was successful.

     Verifying whether the integration was successful

    To verify if the integration was successful, do one of the following:

    • Run the psstat command. For more information about running the command, see psstat command.
      If the command returns one of the following messages, it indicates that the integration was successful. You can ignore the error.
      • Started - Automated mode
      • Started - Manual mode
    • Navigate to the %TSIM INSTALLATION PATH%/pw/server/etc/pserver.conf file and check if the following properties are populated with the integration details that you provided.
      • CMDBServer
      • CMDBPort
      • CMDBUser
      • CMDBPassword
      If the preceding properties are populated, it indicates that the integration was successful. You can ignore the error.

    If the integration was not successful, it is recommended that you use the command line option for performing the integration.

Integrating with Atrium CMDB by using the command line option

Ensure that you run the integrate_atrium_cmdb command on both the primary and the secondary hosts in the following way:

  1. Navigate to the primary host and run the integrate_atrium_cmdb command.
  2. Stop the Infrastructure Management server on the primary host.
    This will ensure that the secondary host becomes active.
  3. Navigate to the secondary host and run the integrate_atrium_cmdb command.

To integrate the Impact Integration Web Services server with TrueSight Infrastructure Management when configured for high availability

Perform the following sequence of actions to integrate the Impact Integration Web Services server with TrueSight Infrastructure Management when configured for high availability. Before you start integrating, ensure that the Impact Integration Web Services server and the Infrastructure Management server are installed on separate computers.

Configure the Impact Integration Web Services server 

  1. Log on to the computer where the BMC Impact Integration Web Services server is installed.
  2. Navigate to the <Impact Web Services installation directory>\tomcat\webapps\imws\WEB-INF\etc directory location.
  3. Using a text editor, open the mcell.dir file.
  4. Add the code line as shown in the following code block, and save the file: 

    cell  pncell_<Primary TSIM Node Hostname>  mc  <Primary TSIM Node Hostname>:1828;<Secondary TSIM Node Hostname>:1828

    Parameter description

    Primary TSIM Node Hostname: Infrastructure Management server that is operating as a primary server in the High Availability mode.

    Secondary TSIM Node Hostname: Infrastructure Management server that is operating as a secondary server in the High Availability mode.

Configure the Infrastructure Management server

  1. Log on to the computer where the Infrastructure Management server that is operating as a primary server is installed.
  2. Using a text editor, open the mcell.dir file located in the <Infrastructure Management Server Install directory>\pw\server\etc directory location.
  3. Add the code line as shown in the following code block, and save the file: 

    gateway.imcomm   IIWSGatewayServer   mc    1859

    Important Information

    Ensure that you add a similar entry in the mcell.dir file of the Infrastructure Management server operating as a secondary server in the High Availability mode.

To integrate MyIT with TrueSight Infrastructure Management when configured for high availability

To enable the MyIT integration with TrueSight Infrastructure Management when configured for high availability, perform the following sequence of steps:

  1. Log on to the computer where the BMC Impact Integration Web Services server is installed.
  2. Navigate to the <Impact Web Services installation directory>\tomcat\webapps\imws\WEB-INF\etc directory location.
  3. Using a text editor, open the mcell.dir file.
  4. Comment out the instance of the code line as shown in the following code block: 

    #cell   mc  pncell_tsim_primary_server:1828     tsim_secondary_server:1828

  5. Add the code line as shown in the following code block:

    cell   local mc  pncell_tsim_primary_server:1828     tsim_secondary_server:1828 

To integrate BMC Service Level Management with TrueSight Infrastructure Management when configured for high availability

Ensure that you perform the following set of actions before proceeding to integrate BMC SLM with TrueSight Infrastructure Management, if the Infrastructure Management server is operating in high availability mode:

  1. BMC SLM Collection Point must be located in the same subnet as the primary and secondary Infrastructure Management servers.
  2. BMC SLM Collection Point must be installed on a computer other than the computers where the primary and secondary Infrastructure Management servers are installed.
  3. If you are using Oracle database version 12c, using a text editor open the sql.ora configuration file located in the <Oracle database installation directory>\network\admin directory.
  4. Search for the instances of variables and set it to the values as shown in the following code block: 

    SQLNET.ALLOWED_LOGON_VERSION=8
    SQLNET.ALLOWED_LOGON_VERSION_CLIENT=8
    SQLNET.ALLOWED_LOGON_VERSION_SERVER=8

  5. Save and close the sql.ora file.

Proceed  to integrate BMC Service Level Management (SLM) with TrueSight Infrastructure Management .

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