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The following procedures explain how to install the TrueSight Infrastructure Management Server in HA OS cluster mode on primary and secondary servers:

  1. Check the prerequisites to installing BMC TrueSight Infrastructure Management in HA mode.
  2. Install the BMC TrueSight Infrastructure Management Server on the primary server.

  3. Perform the primary server post-installation steps.
  4. Install the BMC TrueSight Infrastructure Management Server on the secondary server.

Note

Infrastructure Management is not supported on VMware with VMWare Fault Tolerance (FT) as Infrastructure Management high availability support.

Prerequisites to installing Infrastructure Management in HA OS cluster mode 

Ensure that the following prerequisite tasks are performed or checked before installing Infrastructure Management in HA OS cluster mode:

  • The cluster configuration must be of ‘node and cluster disk majority’ type.
  • The cluster name must not contain an underscore (_).
  • A visible shared disk should be available and you choose the shared drive as the installation directory.
  • The HA installer files must not be copied to the quorum disk.
  • The operating system version must be identical on the primary and the secondary computers.
  • The hardware configuration must be identical on the primary and the secondary computers.
  • The primary and the secondary computers must be located in the same domain.
  • Configure the logical IP address.
  • The primary and the secondary computers must have identical time stamps.
  • The Microsoft Clustering software should be installed on both the primary and the secondary computers.
  • Ensure that you add the common logical IP address/host name to be allocated to the two computers to the domain name service (DNS).
  • Map the disk to be shared between the two computers with the same directory name and/or directory path on both the computers.
  • The IP address, disk, and network name must be present in the same group.

To install the Infrastructure Management Server on the primary server

You can manually install the TrueSight Infrastructure Management Server on the primary server. Automatic Failover is handled by the Microsoft Cluster Server software.

To install the TrueSight Infrastructure Management Server on the primary server on Microsoft Windows:

  1. Open the command prompt with the Run as administrator option. Access the <installerLocation>\Windows\TSIMServer\Disk1 directory (where installerLocation is a directory where you have downloaded installer files) and run the following command:

    install.cmd -J INSTALL_TYPE=PRIMARY
  2. Follow the procedure from step 4 to 20 in the To install the BMC TrueSight Infrastructure Management Server on Microsoft Windows section.

Primary server post-installation steps

After installing the TrueSight Infrastructure Management Server on the primary server, perform the following steps:

  1. Stop the TrueSight Infrastructure Management Server on the primary server, see Stopping the Infrastructure Management Server.
  2. Move the cluster control to the secondary server. 

To install the Infrastructure Management Server on the secondary server

The following procedure explain how to install the TrueSight Infrastructure Management Server on the secondary server. Automatic Failover is handled by the Microsoft Cluster Server software.

To install the TrueSight Infrastructure Management Server on the secondary server on Microsoft Windows:

  1. Ensure that you perform the steps in 754079969.
  2. Open the command prompt with the Run as administrator option. Access the <installerLocation>\Windows\TSIMServer\Disk1 directory (where installerLocation is a directory where you have downloaded installer files) and run the following command:

    install.cmd -J INSTALL_TYPE=SECONDARY

  3. On the Welcome screen, click Next.
  4. On the license agreement page, select I agree to the terms of the license agreement, and click Next.
  5. On the Configuring Firewall Rules page, perform one of the following tasks, and click Next. You must configure firewall rules to allow TrueSight Infrastructure Management processes to communicate through the firewall. 

    Note

    If you turn on the firewall when Remote Desktop Protocol is running, the Remote Desktop Protocol session may get disconnected if Remote Desktop Protocol is blocked by the firewall.

    • To automatically configure the Windows Firewall rules, select Automatically configure Windows Firewall Rules

    The Windows Firewall inbound rules are configured. An error message appears if you have not started the Windows Firewall. 

    Note

    Ensure that you start the Windows Firewall before you configure the Windows Firewall rules. For more information about starting the Windows Firewall, see To start Windows Firewall.

    • To manually configure the firewall rules, select I will manually configure Windows Firewall Rules now before proceeding further.
      • For more information about creating Windows Firewall inbound rules, see To manually configure Windows Firewall inbound rules.
      • If you prefer to use a third party firewall application, which is installed on your computer, ensure that you manually create the firewall inbound rules. For more information about creating firewall inbound rules, refer to the documentation of the third party firewall application.
  6. On the Directory Selection page, ensure that the directory is the same as the primary server, and click Next.
  7. On the Installation Summary screen, click Done to complete the installation.
  8. When the TrueSight Infrastructure Management Server installation is complete, you can choose View Logs to open the installation logs. The installer creates all TrueSight Infrastructure Management services and registry entries. 

  9. Run the pns.reg file located at installationDirectory\pw\pproxy\PNS\security. If you do not run this file, during a failover, existing policy configurations are not applied on the PATROL Agent and policy creation and update fails.

  10. Go to installationDirectory\pw\patrol\pis\bppmpis.reg file, and update all keys that partly contain single slashes in the path value with double slashes. Use the following table as an example:

    Intead of...Use...
    "bindir64"="S:\Program Files\BMC Software
    \TrueSight\pw\\patrol\\common\\security
    bin_v3.0
    Windows-x86-64"
    "bindir64"="S:\\Program Files
    \\BMC Software\\TrueSight\\pw
    \\patrol\\common\\security bin_v3.0 Windows-x86-64"
    "securitydir"="S:<\Program Files\BMC Software
    \TrueSight\pw\\patrol
    \\common\\security\\keys>"
    "securitydir"="S:<\\Program Files
    \\BMC Software\\TrueSight\\pw
    \\patrol\\common\\security\\keys>"
    "logdir"="S:<\Program Files\BMC Software
    \TrueSight\pw\\patrol
    \\common\\security\\log_v3.0>"
    "logdir"="S:<\\Program Files
    \\BMC Software\\TrueSight\\pw
    \\patrol\\common\\security\\log_v3.0>"
    "bindir"="S:<\Program Files\BMC Software
    \TrueSight\pw\\patrol
    \\common\\security\\bin_v3.0\\Windows-x86>"
    "bindir"="S:<\\Program Files
    \\BMC Software\\TrueSight\\pw
    \\patrol\\common\\security\\bin_v3.0
    \\Windows-x86>"
    "sksdir"="S:<\Program Files\BMC Software
    \TrueSight\pw\\patrol
    \\common\\security\\sks>"
    "sksdir"="S:<\\Program Files
    \\BMC Software\\TrueSight\\pw
    \\patrol\\common\\security\\sks>"

  11. Import the installationDirectory\pw\patrol\pis\bppmpis.reg file in the registry.

  12. Create dependencies for the TrueSight Infrastructure Management Server cluster resource.

    1. Stop the TrueSight Infrastructure Management Server using the pw system stop command.
    2. Go to Start > All Programs > Administrative Tools > Failover Cluster Manager and click on the cluster name.

    3. Scroll down to the Cluster Core Resources section, right-click PnService, and click Properties.

    4. In the PnService Properties dialog box, click the Dependencies tab.
    5. Click Insert to add a resource.
    6. From the Resource list, select a cluster name and click Insert.
    7. Select the cluster resource with the ‘AND’ option. Similarly, add all the resources (Name, IP address, and Disk).
    8. Click Apply and OK.
    9. Restart the TrueSight Infrastructure Management Server using the pw system start command.
  13. Restart both the primary and secondary servers.

Notes

  • After the TrueSight Infrastructure Management Server is installed on both the primary and secondary servers, a “PnService” resource is created on the cluster.

    If this resource is not created automatically, you may receive warnings. To create the resource, perform the following steps:

    1. Go to the <installation directory>\Agent directory and execute the following file:
      (Windows Server 2008 R2) GenericService.bat
      (Windows Server 2012) GenericService.ps1
    2. Execute the following command to enable the PnService cluster resource:
      (Windows Server 2008 R2) cluster.exe resource PnService /ONLINE /WAIT:500
      (Windows Server 2012) powershell.exe Start-ClusterResource -Name PnService -Wait 500
  • The TrueSight Infrastructure Management Server takes time to come up during failover, as it runs on a Microsoft active/passive cluster. If the TrueSight Infrastructure Management Server (cluster resource) does not come up, select the online option to manually set the status.

2 Comments

  1. 10. Go to installationDirectory\pw\patrol\pis\bppmpis.reg

    replace it by : Go to installationDirectory\pw\patrol\pis\security\bppmpis.reg

    and same path for Step 11.

    BR

  2. "Guidelines for applying Microsoft best practices to the BPPM  Sybase HA  were provided in the links below for BPPM 8.6

    Guidelines for applying Microsoft best practices to the BMC ProactiveNet Server configuration (Sybase)

    Is the same valid for TSIM ??