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The TrueSight Operations Management system installation process requires preinstallation, installation, and post-installation work.


If you are installing the Operations Management components as a proof-of-concept installation for testing purposes, you can use the guidelines for installing on a single computer.

Basic Operations Management component installation sequence

Use the following table as a guide to all of the installation stages.

1Review the planning information for the Operations Management solutionIT architects and the Solution Administrator use this information to plan a new deployment for TrueSight Operations Management.Complete the planning worksheets to help make decisions about a new implementation of TrueSight Operations Management.Planning worksheets for Operations Management
2Prepare for the Operations Management installationBecause of the many components that need to be installed for the TrueSight console, it is important to review and complete the preinstallation steps.Complete the installation worksheets, downloading the required files for installation,and the preparations for installing the various Operations Management components.Preparing to install the TrueSight Operations Management solution


BMC recommends installing the Operations Management components in the following order.

3Install the Atrium Single Sign-On 9.0

Atrium Single Sign-On server allows users to present credentials only once for authentication, and subsequently be automatically authenticated by every BMC product that is integrated into the system.

Must be installed before the TrueSight Presentation Server.

During the Presentation Server installation, you are required to enter the Atrium Single Sign-On server host name, port, and administrator password.

Installing The Atrium Single Sign-On server
4Install the TrueSight Presentation Server

The TrueSight Presentation Server receives and analyzes data that is displayed in the TrueSight console.

The TrueSight console displays service availability and performance management of the IT environment. It also combines event management, impact management, performance monitoring, and application modeling in a seamless solution for physical, virtual, and cloud environments.

As the hub of the operations management environment, BMC recommends that you install the Presentation Server first.

Installing the Presentation Server


Install entitled licensed component products
Install the TrueSight Infrastructure Management Infrastructure Management is an integrated platform for service availability and performance management of your IT environment. It combines event management, service impact management, performance monitoring, and data analytics (including baselines, abnormality detection, and Root Cause Analysis algorithms) in a single seamless solution for physical, virtual, and cloud environments.Install the TrueSight Infrastructure Management server before Integration Service and Administrator console.

Installing Infrastructure Management components

Install the App Visibility server components
The App Visibility server comprises the following components: 
  • Portal
  • Collector
  • Proxy

The server receives and analyzes data from the end user's browser, from the App Visibility agents for Java and .NET that are installed on web application servers, and from the synthetic Transaction Execution Adapter (TEA) Agent.

Typically, the App Visibility environment uses a separate computer for the portal, one or more collectors, and one or more proxies. To set up a high-availability environment, you must install each component on a separate computer.

Install the portal before the other server components because the collector and proxy reference the portal during installation.

Install the proxies in the network's demilitarized zone (DMZ).

Installing the App Visibility server components


App Visibility Manager high-availability deployment

Install the App Visibility agents for monitoring Java and .NET application servers
The App Visibility agents for Java and agents for .NET monitor the performance and availability of applications running on application servers. Agents also monitor metrics of the server, such as CPU and memory use.

Install an agent on each application server of the application that you want to monitor.

The agent installation references the portal.

Installing an App Visibility agent for Java


Installing an App Visibility agent for .NET

Install TrueSight Synthetic Monitor with Silk Performer


Synthetic Transaction Execution Adapter (TEA) Agent

The TEA Agent monitors the performance and reliability of worldwide applications through synthetic (also called robotic) transactions.

An application specialist uses Silk Performer to record or author .ltz scripts that simulate user transactions. The scripting utility also serves as an execution module to run scripts on the computer with the TEA Agent.

Install Silk Performer before you install the TEA Agent.

Install the TEA Agent and enter connection details for the App Visibility server.

Installation instructions for Silk Performer 17.5


Installing a Transaction Execution Adapter Agent

Install BMC Real End User Monitoring Software Edition

The Real End User Experience Monitoring Software Edition provides end user-centric performance monitoring that helps departments ensure the quality and availability of web-based applications, determine whether applications meet service-level objectives, and proactively find and fix problems.

Install the Real End User Experience Monitoring components.Installing the BMC Real End User Experience Monitoring Software Edition
6Register the Operations Management ComponentsAfter you install TrueSight Presentation Server and Atrium Single Sign-On, you must register the component products as data providers to the Presentation Server. This registration process enables the Presentation Server to receive data from its component parts. You can register component products as you add them, or when you finish adding all components.Configure components in the TrueSight console.

Registering the component products with the Presentation Server

7Integrate the TrueSight console with other BMC ProductsIntegrate TrueSight Presentation Server with other BMC products by using a post-installation configuration utility that is accessed from the TrueSight console.Review information about the integrations, prerequisites, and how to enable functionality.Integrating with BMC Products

Installing Operations Management components on a single computer

If you are installing the Operations Management components on a single computer, use the following installation guidelines to avoid conflicts in the port numbers between the components.

  1. Install the TrueSight Infrastructure Management components with default ports. 
  2. Install the Atrium Single Sign-On (SSO) server  with ports 9443 and 9005. 
  3. Install the TrueSight Presentation Server using the ports that have not already been allocated to Infrastructure Management Server or Atrium Single Sign-On Server. 
  4. Register the Infrastructure Management Server with the Presentation Server. 
  5. Install the App Visibility server components using the ports that have not already been allocated to Infrastructure Management Server, Atrium Single Sign-On Server, or Presentation Server.
  6. Register the App Visibility Portal with the Presentation Server. 


Installing all Operations Management components as a proof-of-concept is not applicable for Microsoft Windows 2016, as Single Sign-On 9.0 Patch 1 or Patch 2 is not supported on Microsoft Windows 2016.