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While installing or upgrading the TrueSight Presentation Server with the Single Sign-On (SSO) Certificate, if you cancel and then start the installation or upgrade process again, the installation does not proceed. You can see the following message in the installer GUI and the truesightpserver_install_log.txt file:

Failed to run command:keytool error: java.lang.Exception: Certificate not imported, alias <AtriumSSO> already exists


  1. Navigate to the <TrueSight Presentation Server installation file structure>\Disk1\files\jre\bin directory, where TrueSight Presentation Server installation file structure is the directory where the TrueSight Presentation Server setup.exe or setup.bin is located.
  2. Run the following command:
keytool -delete -alias AtriumSSO -keystore <TrueSight Presenatation Server installation
file structure>\Disk1\files\jre\lib\security\cacerts -storepass changeit 

The truesightpserver_install_log.txt file is located in the %temp% directory.