You are not receiving email alerts.
The email settings on your computer are not configured to receive alerts from administrator.
Review the email settings and configure your computer to receive email messages from administrator.
The libraries required for
msend are missing.
This error occurs when required libraries for
msend are missing (for example, libstdc++.so.6 and libgcc_s.so.1).
To correct this issue, perform the following actions:
$ export LD_LIBRARY_PATH=/usr/local/lib:$LD_LIBRARY_PATH
> setenv LD_LIBRARY_PATH /usr/local/lib:$LD_LIBRARY_PATH
If the installation fails, perform the following steps for cleaning up the operating system:
If the uninstaller was not created due to failed install, perform the following steps depending on your operating system:
Search for registry entries created for IntegrationService and remove them.
Search for registry entries created for centraladmin and remove them.
Search for registry entries created for pns and remove them.
(Microsoft Windows and Linux) Remove the following environment variables:
(Microsoft Windows) Edit the PATH environment variable and remove the entries related to the Infrastructure Management Server and PERL, if any.
On a Windows Server 2012 computer, after a successful installation of BMC TrueSight Infrastructure Management Server in high availability mode, the Apache service is not installed automatically.
httpd.exe -k install -n "ProactiveNetApache"
On a SUSE Linux computer, installing or upgrading to Infrastructure Management Server displays the following warning message:
WARNING: The following crontab entry/entries is/are missing:
/usr/pw/pronto/bin/pw database archive
To resolve the issue, perform the following:
crontab -lcommand and check for all entries between the lines
CreateCrontabEntries.sh solaris <Database>
Database> can be Oracle or Sybase.
CreateCrontabEntries.sh solaris Oracle
This script creates the required crontab entries automatically.
If port 7 is blocked by firewall on the remote host, where the communicating component (Oracle, CMDB host, Presentation Server, etc) is installed, the TrueSight Infrastructure Management installer displays the error as
Host <hostname> is not an active hostname.
CMDB Host <hostname> is not an active hostname Or
To resolve this issue, perform any of the following:
Install.cmd -J SKIP_PING_VALIDATION_ERROR=true
On a Windows computer, when you restart the Infrastructure Management Server, access services.msc to check whether the Infrastructure Management Server service is started. It might display the following warning message though the service is already started:
Windows could not start the BMC TrueSight Infrastructure Management service on Local computer.
You can ignore this message.
On a Linux computer, when you install Infrastructure Management Server 10.5, the console displays the following exception:
Exception in thread "AWT-EventQueue-0" java.lang.ClassCastException: sun.awt.image.BufImgSurfaceData cannot be cast to sun.java2d.xr.XRSurfaceData
This exception is displayed due to a known JRE issue. You can ignore it.
While trying to log into the Infrastructure Management Server from the remote administrator console when both of them are deployed on IPv6, the console fails to login and displays the exception.
To resolve this issue, perform the following:
During an upgrade of Infrastructure Management, the server install log returns a
Unable to delete uninstaller directory warning message. You can ignore this warning. CRE-1419
The TrueSight Infrastructure Management Server installation on a Linux computer might not proceed because the jserver process does not start.
Add the following values in the /etc/security/limits.conf file:
<username> hard nofile 4096
<username> soft nofile 4096
<username> soft nproc unlimited