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    The following table lists the error messages present in the <<>>.log file, explains the probable cause of the error and the workarounds that can be performed to counter these errors.

     

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    Error codeLog messageMessage descriptionCause and action

    BMC_TS-AVA000003I

    App Visibility portal is not configured.

    The App Visibility portal is not registered with the Presentation Server.

    BMC_TS-AVA000004E

    Failed to get agents from App Visibility server.

    Cannot retrieve agent data from the App Visibility server.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000009E

    Failed to delete agents from App Visibility server.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000016E

    Failed to update application details.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000020E

    Failed to delete the {} application.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000022I

    Invalid method parameters for tierID {tier ID} and app {}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000023E

    Failed to create Application View members.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000025E

    Failed to get data for tiers.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000027E

    Failed to check permissions.

     

     

    BMC_TS-AVA000029I

    No App Visibility proxies.

     

    No App Visibility proxies are detected by the system.

    BMC_TS-AVA000030I

    At least one of the App Visibility proxies is offline:  {}.

     

    Verify that the listed App Visibility proxies are online.

    BMC_TS-AVA000031E

    Failed to get list of App Visibility proxies.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000033E

    Failed to get system applications.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000035E

    Failed to get events from the App Visibility portal.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000036E

    Failed to add {} event to result.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AVA000037E

    Failed to put data in JSON object.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AVA000048E

    Failed to create JSON for synthetic execution Application View member (SyntheticMember).

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AVA000053E

    Failed to get database queries with the following parameters:  timestamp={}, dbIds={}, application={}, limit={}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000057E

    Failed to get application discovery rules.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000060E

    Failed to update application discovery rules.

     

    Verify that the discovery rules for automatic applications are valid.

    BMC_TS-AVA000064E

    Failed to validate application discovery rules.

     

    Verify that the discovery rules for automatic applications are valid.

    BMC_TS-AVA000084I

    Task added for App Visibility portal {}.

     

     

    BMC_TS-AVA000085I

    PortalsUpdatesThread woke up.

     

     

    BMC_TS-AVA000086I

    Start executing update tasks for the following App Visibility portal servers:  {}.

     

     

    BMC_TS-AVA000087I

    Check if App Visibility portal {} is configured in the console.

     

     

    BMC_TS-AVA000089I

    App Visibility portal server {} is configured.

     

     

    BMC_TS-AVA000090I

    Check if App Visibility portal {} is accessible.

     

     

    BMC_TS-AVA000091I

    App Visibility portal {} is accessible.

     

     

    BMC_TS-AVA000092I

    Update tasks for App Visibility portal {}.

     

     

    BMC_TS-AVA000093I

    No more update tasks for App Visibility portal {}. Removing the portal from list.

     

     

    BMC_TS-AVA000094I

    No update tasks for App Visibility portal {}. Removing it from update list.

     

     

    BMC_TS-AVA000095I

    Failed to ping App Visibility portal {}.

     

     

    BMC_TS-AVA000098E

    Failed to update database information list in App Visibility portal.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000102E

    Failed to get configuration file of type {}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000106E

    Failed to get content version for configuration file with fileID {}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000109E

    Failed to save content of configuration file with fileID {}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000112E

    Failed to add new configuration file with ConfigurationContentInfo {}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000115E

    Failed to delete configuration file with fileID {}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000118E

    Failed to set the configuration file with fileID {} as default.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000109E

    Failed to save content of configuration file with fileID {}.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000125E

    Failed to get pages from App Visibility server.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AVA000129E

    Failed to get pages chart data from App Visibility server.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AVA000131E

    Failed to create global rule.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000134E

    Failed to get application server information from RequestInstanceInfo.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000136E

    Failed to get DBInfoModel from DataService. [ids={}]

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000137E

    Failed to get RequestInstance from SingleRequestServiceDelegate. [id={}]

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000139E

    Failed to get transaction.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000144E

    dataService cannot retrieve the list of DBInfoModel from the App Visibility portal [requestId={}, transactionId={}].

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000145E

    dataService cannot retrieve the BusinessTransactionsMetricsContainer from the App Visibility portal [period={}, requestId={},  transactionId={}].

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000152E

    Failed to get server metrics.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000159E

    Failed to get tier configuration file.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000163E

    Failed to get trace information.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000166E

    Failed to get application SLA for the {} application.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000174E

    Failed to decode entry point {}.

     

    Use a JVM that supports UTF-8 encoding.

    BMC_TS-AVA000177E

    Failed to get traces from server.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000178E

    Failed to convert traces list to JSON.

     

    Internal error. If error persists, please contact BMC Customer Support.

    BMC_TS-AVA000181E

    Failed to create rule.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000182E

    Failed to decode entry point name {}.

     

    Use a JVM that supports UTF-8 encoding.

    BMC_TS-AVA000183E

    Failed to encode parameter [entryPoint={}].

     

    Use a JVM that supports UTF-8 encoding.

    BMC_TS-AVA000186E

    Failed to get transactions from server.

     

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVA000187E

    Failed to convert transactions list to JSON.

     

    Internal error. If error persists, please contact BMC Customer Support.

    BMC_TS-AVA000188E

    Tenant associated with portal ID {} does not have any automatically discovered applications.

     No automatically discovered applications are associated with the selected tenant. Verify that App Visibility agents are installed and online.
    BMC_TS-AVA000189EUser does not have permission to view data for any automatically discovered applications for the tenant associated with portal ID {}. Verify logged in user and user permissions.
    BMC_TS-AVA000190EUser does not have permission to view data for the {} application. Verify logged in user and user permissions.
    BMC_TS-AVA000191EFailed to get top transactions from server. Internal error. If error persists, please contact BMC Customer Support.
    BMC_TS-AVA000192EFailed to convert top transactions list to JSON. Internal error. If error persists, please contact BMC Customer Support.

    BMC_TS-AVS000000E

    Failed to delete Execution Plan (executionPlanId = {}).

    Execution Plan could not be deleted.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000005E

    Failed to get synthetic SLA for application {}.

    SLA could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000011E

    Failed to get synthetic custom SLA for application: {}, and Execution Plan ID: {}.

    Custom SLA could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000016E

    Error while getting Execution Plan data.

    Execution Plan data could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000018E

    Failed to get Execution Plan from the server.

    Execution Plan could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000020E

    Failed to save Execution Plan from the server.

    Execution Plan could not be saved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000022E

    Failed to delete Execution Plan from the server.

    Execution Plan could not be deleted.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000024E

    App Visibility portal is not configured.

     

    In the TrueSight console, add the App Visibility portal component registration.

    BMC_TS-AVS000025W

    Some collectors could not be reached, response may lack data.  Unreachable/offline collectors: " {}

    One or more App Visibility collectors could not be reached. Data may be incomplete.

    In the App Visibility portal console verify that all collectors are connected and are in ONLINE status.

    BMC_TS-AVS000029E

    Error while getting location data.

    Data for this location could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000032E

    Error while getting test data.

    Test data could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000036E

    Error while getting execution data.

    Execution data could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000041E

    Error while getting execution timers data.

    Execution timer data could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000045E

    Error while getting execution error data.

    Execution error data could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000048E

    Error while getting execution log request.

    Execution log request could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000051E

    Failed to get scripts from the server.

    Scripts could not be retrieved from the Presentation Server.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000052E

    General exception occurred while getting scripts from the server.

    Errors occurred while retrieving scripts from the Presentation Server.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000055E

    Failed to get script file data. ScriptFileID = {}

    The script file could not be retrieved.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000057E

    General exception occurred while adding App Visibility portal error to JSON result.

     

    See the error stack trace in the Presentation Server log for more details.

    BMC_TS-AVS000058E

    Failed to delete the script {} from the server.

    The script could not be deleted from the Presentation Server.

    Unable to delete script. This could be due to one of the following reasons:

    • This script was not found in the Portal - The script was manually deleted from the portal file system. If this is the case, revert the manual deletion and try again.
    • This script has associated Execution Plans - In this case, you must remove all the Execution Plans associated with this script before deleting the script.

    BMC_TS-AVS000060E

    General exception occurred while adding success IDs [{}] to the result.

    One or more of the scripts you were trying to delete were not successfully deleted.

    Refresh the Scripts page and see which scripts are still not deleted. See the Presentation Server log to see which scripts had errors during deletion.

    BMC_TS-AVS000062E

    General exception occurred while uploading the script {} to the server.

    An error occurred while uploading the script to the Presentation Server.

    See the Presentation Server log for the full exception stack. Retry uploading the script.

    BMC_TS-AVS000063E

    Failed to upload the script {} to the server.

    The script could not be uploaded to the Presentation Server.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000066E

    General exception occurred while replacing the script {}: {} on the server.

    An error occurred while replacing the script on the Presentation Server.

    See the Presentation Server log for the full exception stack. Retry replacing the script.

    BMC_TS-AVS000067E

    Failed to replace the script {}: {} on the server.

    The script could not be replaced on the Presentation Server.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000070E

    Error while getting execution request data: {}

    An error occurred while retrieving execution data.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000071E

    Error while getting execution request data.

    An error occurred while retrieving execution data.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000073E

    Error while getting execution log request data: {}

    An error occurred while retrieving execution log data.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000074E

    Error while getting execution log request data.

    An error occurred while retrieving execution log data.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000076E

    Error while downloading execution log.

    An error occurred while downloading the execution log.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000080E

    Error while getting application request.

    An error occurred while retrieving application data.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000083E

    Error while saving application blackout settings.

    An error occurred while saving synthetic application blackout settings

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AVS000086E

    Error while changing application status.

    An error occurred while changing application status.

    Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

    BMC_TS-AV000001I

    Internal error.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AV000002W

    Internal error.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AV000004E

    Internal error: {}, EntryPoint={}

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-AV000005E

    Failed to decrypt the KeyStore password {}.

     

     

    BMC_TS-AV000006E

    Failed to initiate REST client. KeyStore path or password is missing [keystorepath={}, keystorePassword ={}].

     

     

    BMC_TS-AV000007E

    Failed to create REST client (trust/key manager creation).

     

     

    BMC_TS-AV000008E

    Failed to create REST client (SSL context).

     

     

    BMC_TS-AV000010E

    Failed to connect to App Visibility portal.

     

     

    BMC_TS-AV000014E

    Failed to parse object for entity class {}.

     

     

    BMC_TS-AV000050E

    Failed to read tier property file.

     

     

    BMC_TS-AV000051W

    {} is not one of the allowed tierID values: {}

     

     

    BMC_TS-AV000052E

    Failed to parse {}.

     

     

    BMC_TS-AV000122I

    Invoked with the following parameters: uid={}, portalID={}.

     

     

    BMC_TS-AV000123I

    CommonParamDescriptor={}

     

     

    BMC_TS-AV000151E

    No App Visibility portal found for portalID {(portal ID number}.

     

     

    BMC_TS-AV000153E

    No App Visibility portal found for tenant.

     

     

    BMC_TS-AV000155E

    No App Visibility portal found for tenant {}.

     

     

    BMC_TS-AV000156EFailed to parse the App Visibility certificates file, appVisCertificates.xml. Ensure that the XML file is well formed and valid.  
    BMC_TS-AV000157EFailed to parse the App Visibility certificates schema file, appVisCertificates.xsd. Ensure that you are using the default schema file.  
    BMC_TS-AV000158ECannot locate default or custom certificate configuration for the {tenant name} tenant in the App Visibility certificates file, appVisCertificates.xml.  
    BMC_TS-AV000159EFailed to parse the App Visibility certificates file, appVisCertificates.xml, because of an internal error in the parsing library (internal JAXB error).  
    BMC_TS-AV000160EFailed to create certificate configuration. The {} attribute value ({}) is not a valid file name. Ensure that the file name does not include the file path or path separators.The name of the keystore or truststore file is invalid and the name might contain a file path or path separator, such as a backslash character \.Only enter the file name with the file extension, such as app_vis_keystore.jks.
    BMC_TS-AC000028EFound an older version of App Visibility Portal [{version}] on host [{machine name}]. To view the Model updates, upgrade to the latest App Visibility Portal.An earlier version of the App Visibility Portal is found.Verify that the latest version of the App Visibility Portal is integrated with the system to view the Model updates.

    Error codeLog messageMessage descriptionCause and action

    BMC_TS-PL000001F

    Failed to initialize the task - [{}]. Ahh. self-terminating...

     

    The task failed to initialize and will be terminated.

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000002E

    Failed to initialize the app-task

    The application task failed to initialize.

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000003F

    Exception while loading DB properties file

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000004E

    Exception while loading Exceptional properties file.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000005F

    Missing mandatory variable - {}. Terminating...

    The mandatory variable {} is missing and therefore the application will terminate.

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000006E

    Exception while configuring Hibernate properties.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000007F

    Failed to create database connection

    The Presentation Server failed to connect to the database.

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000008E

    Failed to write the property - [{}]

    The {} property failed to be written

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000009F

    Failed to write the property

    The {} property failed to be written

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000010F

    Failed to re-establish connection with ES

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000011F

    Failed to start TSIM Event Gateway Service

    The Infrastructure Management event gateway service could not be started

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000012E

    failed Gateway EventHandler Init

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000013E

    Gateway name is empty

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000014E

    Entry does not exist in configuration file mcell.dir for gateway [{}]

    The gateway {} entry does not exist in the mcell.dir configuration file

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000015E

    Failed initialize Cell Gateway

    The cell gateway did not initialize

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000016E

    Exception while sending ack to cell

    The acknowledgement could not be sent to the cell

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000017E

    Exception while inserting events to ES

    Events failed to be

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000018E

    Failed to initialize Message Service

    The message service failed to initialize

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000019F

    Failed to load patrol instances version from child server - [{}]

    PATROL versions could not be loaded from the {} child server

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000020F

    Failed to load patrol instances version from child server.

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000021E

    Failed to create cache for - [{}]

    Cache for {} was not created

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000022E

    failed to update TSIM cell information for - [{}]

    Infrastructure Management cell information for {} was not updated

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000024E

    Failed to connect to Data Provider

    The connection to the data provider failed

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000025E

    Failed to connect to TSIM Cell

    Connection to the Infrastructure Management cell failed

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000026E

    Failed to connect to TSIM Cell after retry

    Connection to the Infrastructure Management cell failed after a retry

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000027E

    Failed to start ActiveMQ Broker Service

    The ActiveMQ BrokerService class failed to start

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000028E

    Failed to fetch operations from cell

    Operations from the Infrastructure Management cell could not be fetched

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000029E

    Failed to get device MFD status

    MFD status for the device could not be fetched

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000030E

    Failed to create TS device

    The TrueSight device was not created

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000031E

    Failed to perform cell operations action

    The Infrastructure Management cell operations could not be performed

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000032E

    Failed to initialize SyncTSIMGroups

    The SyncTSIMGroups task did not initialize

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000033E

    Failed to process SyncTSIMGroups response message

    The response message for SyncTSIMGroups failed to process

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000034E

    Failed to sendSyncGroupRequest

    The sendSyncGroupRequest task failed to complete

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000035E

    Exception during Remote startup task initialization

    Initialization of the remote startup task displayed an error

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000036E

    Failed to route the message - [{}]

    The {} message did not route

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000037I

    JMS Connection to server ({}) lost

    The JMS connection to the {} server is lost

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000038I

    JMS Connection error occured due to NamingException

    The connection to JMS could not be established because of an internal error

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000039I

    JMS Connection error occured due to JMSException

    The connection to JMS could not be established because of an internal error

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000040E

    Could not connect to destination ({}). Will retry to connect

    The connection to the {} destination could not be established. Trying to reconnect…

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000041E

    Failed to connect to [{}]

    {} failed to reconnect to {}

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000042I

    Could not create JNDI API context

    The JNDI API could not be created

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000043E

    JNDI API lookup of ConnectionFactory failed: [{}]

    The  JNDI API could not locate the ConnectionFactory object

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000044E

    NGPMesssageService: Failed to send heartbeat to [{}]

    The NGPMesssageService task failed to send a heartbeat to {}

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000045E

    NGPMesssageService: Quit HBMsgSendThread, may be re-init

    The NGPMesssageService task may be reinitialized

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000046E

    Error while receiving message with Id [{}] . Details: [{}]

    An error was encountered while receiving the {} message.

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000047I

    Invalid destination [{}] specified in property [{}]

    An invalid destination {} has been specified in the {} property

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000048E

    Invalid NGPDestination Type [{}] specified in property [{}]

    An invalid destination {} has been specified in the {} property

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000049E

    Failure in message delivery

    The message delivery failed

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000050E

    Failure in message service init

    Initialization of the message delivery failed

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000051E

    Failed to sync ENUM from cell

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000052E

    Failed to sync CLASSES from cell

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000053E

    TSIM registration failed for data provider: [{}]

    Registration of Infrastructure Management  failed for the {} data provider

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000054E

    Cell configuration details are not available for data provider:[{}]

    Cell configuration details are not available for data provider:[{}]

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000055E

    JMS connection failed for data provider:[{}]

    The JMS connection failed for the {} data provider

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000056E

    Initialization failed for data provider:[{}]

    The {} data provider failed to initialize

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000057E

    Initialization done but connection status update failed for data provider:[{}]

    The {} data provider initialized but update on the connection status failed

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000058E

    Failed to delete the entry in mcell.dir file

     

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000059E

    TSIM unregistration failed for data provider: [{}]

    Deregistration of Infrastructure Management  failed for the {} data provider

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000060E

    Failed to delete component with id: [{}]

    The {} component could not be deleted

    Internal error. Please contact BMC Customer Support.

    BMC_TS-PL000084EException in CacheListener: cacheEntryUpdated for component with id  [{}]An error occurred while notifying the cache listenersInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000085E

    Failed to update component: [{}]

    The {} component could not be updatedInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000086E

    Failed to create component: [{}]

    The {} component could not be createdInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000087EFailed to delete component with host: [{}] and port: [{}]The {} component with host {} and port {} could not be deletedInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000088E

    Failed to delete component with id: [{}]

    The {} component could not be deletedInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000089EFailed to retrieve component with host: [{}] and port: [{}]The configuration information for component with host {} and port {} is unavailableInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000090E

    Failed to retrieve all components.

    The configuration information for all components is unavailableInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000091EFailed to retrieve components for type: [{}]The configuration information for components of type {} is unavailableInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000092EFailed to retrieve information for component: [{}]The configuration information for component {} is unavailableInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000093EFailed to retrieve components for session tenant with type: [{}]The configuration information for components for session tenant that are type {}  is unavailableInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000094EFailure in task Get for component: [{}]

    The Get task failed for component {}

    Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000095EFailure in task Delete for component: [{}]The Delete task failed for component {}Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000096EFailed to update event channel details for component: [{}]The Delete task failed for component {}Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000097E

    No valid host name was found for local machine

     Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000098EFailed to create task from type: [{}] for component: [{}] Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000099EFailure while PUT request, update event channel, request url: [{}] respond with: [{}]PUT request failed to update event channel, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000100EFailure while DELETE request, notify on delete, request url: [{}] respond with: [{}]DELETE request failed to notify on delete, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000101EFailure while GET request, retrieve information, request url: [{}] respond with: [{}]GET request failed to retrieve information, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000102E

    Failure while POST request, heartbeat , request url: [{}] respond with: [{}]

    POST request failed for heartbeat, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
    BMC_TS-PL000103EFailed to take database backupDatabase backup failedInternal error. Please contact BMC Customer Support.
    BMC_TS-PL000104EException while updating the component cache {}An error occurred while updating the component cache {}Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000001E

    Exception while firing CacheAdd listener event

    An error occurred while notifying the cache listeners

    Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000002E

    Exception while firing CacheDelete listener event

    An error occurred while notifying the cache listeners

    Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000003E

    Exception while firing CacheUpdate listener event

    An error occurred while notifying the cache listeners

    Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000004E

    Exception while firing EventAdd listener event

    An error occurred while notifying the cache listeners

    Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000005E

    Exception while firing EventDelete listener event

    An error occurred while notifying the cache listeners

    Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000006E

    Exception while firing EventUpdate listener event

    An error occurred while notifying the cache listeners

    Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000007E

    Failed to connect Elastic Search

    A connection to Elasticsearch could not be established

    Internal error. Please contact BMC Customer Support.

    BMC_TS-CA000008E

    Failed to get parent device id

    The device hierarchy could not be constructed because the device ID of the parent device could not be obtained.

    The device hierarchy could not be constructed because the device ID of the parent device could not be obtained.

    Restart the Presentation Server

    BMC_TS-PL000009W

    Failed to get list of operations/Remote Actions

    The list of operations or remote actions could not be obtained.

    Restart the Presentation Server

    BMC_TS-PL000010E

    Failed to insert device into database:[{}]

    The device details could not be updated in the database

    The database is not updated with the device details. This may be because the DNS in the device name is missing. You can ignore this error message.

    BMC_TS-PL000011E

    Failed to delete device from database:[{}]

    The device was not deleted from the database because it may be associated with other data providers

    Internal error. Please contact BMC Customer Support.

    BMC_TS-IN000001F

    Postgres binary ({}) is either not readable or executable. Please check your installation.

    The PostgreSQL

    Internal error. Please contact BMC Customer Support.

    BMC_TS-IA0000101EError while parsing the response from remote cells.Response from remote cells could not be parsed.Verify that the Infrastructure Management Servers can be reached from the Presentation Server. See the infraApp.log for more information.
    BMC_TS-IA0000102EError while processing the event group request.

    Requests from event group could not be processed. 

    Verify that correct information is entered while creating or editing an event group. See the infraApp.log for more information.
    BMC_TS-IA0000103EEvent group request validation failed: {}Validation of requests from event group failed. {} has details of the failed validation.Check whether you have a valid event group request. See the infraApp.log for more information.
    BMC_TS-ID000001EException occurred while fetching the devices {exception}An exception occurred while the service was accessing the device information.The main web service failed with a 500 internal error. Contact BMC Customer Support.
    BMC_TS-ID000002ERequired Device Filter information is NULL, Cann't fetch devicesDevice filter information is missing.

    No Device filter criteria was sent to the web service. Select a valid Device filter criteria. If the problem persists, then contact BMC Customer Support.

    BMC_TS-ID000003E

    Caught NumberFormatException. Returning empty response {exception}The specified time filter was not valid.The web service returned an empty response because a NumberFormatException occurred. Specify a valid time filter.

    BMC_TS-ID000004E

    Start time is greater than End time. Cann't fetch devicesThe device information cannot be accessed when the Start time is later than the End time. The Start time is later than the End time. Specify a valid Start and End time range.

    BMC_TS-ID000005W

    NO events are for any Device. Returning empty responseNo events are associated with the selected devices.The Device dashlets are not configured to show the event severity. Configure the Device dashlets to show the event severity.

    BMC_TS-ID000006E

    Invalid User exception caught while fetching Devices for Applications {exception}

    User credential validation failed at the web service level.

    User credential validation failed at the web service level. Enter a valid user credentials or pass a valid authorization token to the web service.

    BMC_TS-ID000007W

    NO events found for the Device [{Device name}]No events are associated with the selected device.The Device dashlet is not configured to show the event severity. Configure the Device dashlet to show the event severity.

    BMC_TS-ID000008W

    No Devices found in the system, returning empty responseThe system contains no matching devices.The dashlet criteria does not match the devices in the system. Specify a valid criteria or add devices to the system.
    BMC_TS-ID000013EMandatory input Device id is NULL, Can not proceed furtherThe selected device does not exist.An empty device ID was sent to the web service. Select a valid device. If the problem persists, contact BMC Customer Support.
    BMC_TS-ID000014ENo Device found with given device Id {}, Can not proceed furtherThe selected device does not exist.The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.
    BMC_TS-ID000015ENo Monitor instances found for the Device {}, Can not proceed furtherNo associated monitoring instances for the selected device exists.The device was not associated with the monitoring instances. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
    BMC_TS-ID000016ENo Monitor Types found for the Device {}, Can not proceed furtherNo associated monitoring types for the selected device exists.The device was not associated with a monitoring type. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
    BMC_TS-ID000017EEither of Global Time filter or MO Config key inputs are NULL, Can not proceed furtherNo data is available for the selected time filter or the dashlet configuration parameters.The specified time filter or dashlet parameters are invalid. Select a valid time filter or reconfigure the dashlet. If the problem persists, contact BMC Customer Support.
    BMC_TS-ID000018WMO Config key input : {} is corrupted.  Can not the process the key.No data is available for the configuration key parameter.The configuration key parameter is not the correct length. Set the configuration key parameter within the maximum and minimum length guidelines. If the problem persists, contact BMC Customer Support.
    BMC_TS-ID000019EInput Device id is 0, Can not proceed furtherThe selected device ID is invalid.The selected device ID cannot be 0 (zero).Select a valid device ID. If the problem persists, contact BMC Customer Support.
    BMC_TS-ID000020ENo Device retrieved with given input Id : {}, Can not proceed furtherThe selected device does not exist.The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.

    Related topics

    Troubleshooting

    Truesight App Visibility Manager error messages

    TrueSight Infrastructure Management error messages