To perform this procedure, log on with BMC Remedy Administrator permissions.
Complete the fields on the User Account Creation (People) window as shown in the following table:
Fields on the user account creation (People) window
Enter a first name for the user account (for example: Atrium ).
Enter a last name for the user account (for example: orchestrationuser ).
Select a client type.
Select Yes. Selecting Yes displays the Support Groups tab. Select the Change Management group that your incident and change templates use. You must select the identical change management group when you install the solution.
Assign a phone number.
Select the company for the OA-Management integration.
Select a site.
Click the Login/Access Details tab, and enter values into the fields listed in the following table:
Fields on Login/Access Details tab
Enter orchestrationuser. Enter the identical orchestrationuser login ID when you install the solution.
Enter a password that will be used later for configuring the AR Server Adapter in BMC Atrium Orchestrator.
Full Text License Type
Select Unrestricted Access.
Config Group Mapping Admin
Adding the Incident Master permission group automatically adds the Asset Viewer permission, which is a required permission.
Assign the following functional roles to orchestrationuser:
These roles must be aligned with the selected support group.