Brief maintenance outage Tuesday, August 20

This site,, will undergo a brief maintenance outage on Tuesday, August 20 at 6 pm CDT. Downtime will be less than five minutes.

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    Resolved issue

    This issue is resolved by Fix Pack 1.

    BMC Software is alerting users of a problem with upgrading on Linux systems in a high-availability (HA) environment from version 10.5 to version 10.7 of the App Visibility portal and App Visibility collector components. The component upgrade utility cannot read the status of the active node and does not start the upgrade process.

    August 2, 2017

    Issue number TOM-35177

    BMC will include a fix for this issue in an upcoming fix pack. Linux users in an HA environment must wait for the fix pack before upgrading to 10.7.

    If you have any questions about the problem, contact Customer Support.