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Note

  • Applying or updating the license restarts the JServer process and forces all active user sessions on the Infrastructure Management Server to log off.
  • You must have root privileges to apply the license.
  • Apply the license to only Infrastructure Management Server systems. The license is not required on Integration Service systems.

When you purchased the product, you should have received the following license files in a .zip file from your BMC Software representative:

  • proactivenet.lic
  • proactivenet.sign

To apply the license on Microsoft Windows systems

  1. Copy the .zip file to a temporary directory on the TrueSight Infrastructure Management server.
  2. Extract the .zip file.
  3. Copy only the new proactivenet.lic and proactivenet.sign files to the /pw/licenses/ directory.

    Note

    Do not replace the original license.dtd file in the /pw/licenses/ directory.

  4. To load the license data, open a command prompt window and run the following command:
    pw lic update
  5. Type y to restart JServer and httpd processes.

If the license update is successful, an empty command prompt is displayed. If error messages are displayed, see Licensing issues.

To apply the license on Linux systems

  1. In binary mode, copy the .zip file to a temporary location on the TrueSight Infrastructure Management Server.
  2. Extract the .zip file.
  3. Copy only the new proactivenet.lic and proactivenet.sign files to the /pw/licenses/ directory.

    Note

    Do not replace the original license.dtd file in the /pw/licenses/ directory.

  4. To load the license data, open a new command prompt window and run the following command: 
    pw license update
  5. Type y to restart JServer and httpd processes.

If the license update is successful, an empty command prompt is displayed. If error messages are displayed, see 768171541.

Warning

After you have loaded the license, moving or changing the license files can cause a number of errors to occur.

When Infrastructure Management is installed, a hidden .pbk file is created. If the licence directory is removed and then re-created so that .pbk no longer exists, the .pbk file must be re-added for Infrastructure Management licensing to function properly. This file can be captured from a backup of the installation (if a backup exists) or from another computer where Infrastructure Management is installed.

Where to go from here

Verify the Infrastructure Management installation.