Fix Packs do not contain all of the files that are required for a complete product installation. Fix Packs are cumulative and contain all updates released prior to the Fix Pack.
Before you install the Fix Pack, you must have previously installed the base version of the product.
Warning
The 10.7 Fix Pack 2 includes the following cumulative hotfixes:
- TrueSight Presentation Server
- Hotfixes on 10.7.00 → 10.7.00.000.025
- Hotfixes on 10.7.00.001 (Fix Pack 1) → 10.7.00.001.004
- TrueSight Infrastructure Management 10.7.00.000.031
If you have already installed a hotfix later than these versions on a product, do not install 10.7 Fix Pack 2 on that product.
Requirements
| Product | Version required |
|---|---|
| TrueSight Presentation Server | 10.7.00 or 10.7.00.001 |
TrueSight Infrastructure Management components | 10.7.00 or 10.7.00.001 |
Known and corrected issues
For information about issues corrected in this Fix Pack, see:
-
Known and corrected issues - Presentation Server
-
Known and corrected issues - Infrastructure Management
-
Known and corrected issues - App Visibility Manager
defect ID TOM-36877
Installing the Fix Pack
Warning
Before applying this fix pack, BMC recommends that you create a full backup of your TrueSight servers (Atrium Single Sign-On, Presentation Server, Infrastructure Management, and Integration Service.)
Installing the Fix Pack 2 for TrueSight Operations Management 10.7 consists of the following steps:
- Prepare for the installation of the Fix Pack.
- Install Fix Pack 2 (10.7.00.002) for TrueSight Presentation Server 10.7.00.
- Install Fix Pack 2 (10.7.00.002) for TrueSight Infrastructure Management 10.7.00.
To apply Fix Pack 2, install all the above components in the recommended sequence.
Step 1: Download the Fix Pack
The following table provides links to the pages in the EPD website that contain the installation files for this fix pack. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.
| Component | EPD link | Comment |
|---|---|---|
| TrueSight Presentation Server Version 10.7.00 - Fix Pack 2 | Installation files for the TrueSight Presentation Server | |
| TrueSight Infrastructure Management Version 10.7.00 - Core Components - Fix Pack 2 | Installation files for the TrueSight Infrastructure Management components | |
| TrueSight Infrastructure Management Version 10.7.00 - Extensions for Atrium CMDB - Fix Pack 2 | Installation files for BMC CMDB Extensions |
Step 2: Install the Fix Pack on the Presentation Server
| Task | Reference |
|---|---|
| Prepare for the installation of the Fix Pack. | Preparing to apply feature packs or fix packs on the Presentation Server |
| Upgrade the TrueSight Presentation Server. | GUI-based installation: Applying feature packs or fix packs using the Presentation Server installer Silent installation: Applying feature packs or fix packs on the Presentation Server silently High-availability installation: To apply feature packs or fix packs on the Presentation Server in a high availability deployment |
| Verify the Presentation Server upgrade. | Verifying the Presentation Server operation after applying feature packs or fix packs |
Step 3: Install the Fix Pack on the Infrastructure Management components
Overview
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Reporter Replacement
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Tasks
7 Comments
Michael Evans
FP1 identifies all of the TSOM components - FP2 only identifies some TSOM components. does it matter if i don't upgrade some TSOM components to FP1 before moving TSPS and TSIM to FP2?
Sanjay Prahlad
Hello Michael,
I suppose you mean the App Visibility components? You can upgrade TSPS and TSIM to FP2 and then upgrade the App Visibility components to FP1, to ensure there are no compatibility issues.
Sara Kamen please comment on this.
Sara Kamen
The latest fix pack for App Visibility Manager 10.7 is Fix Pack 1 (10.7.00.001).
I added a link to Known and corrected issues - App Visibility Manager
defect ID TOM-36877, which requires both App Visibility Fix Pack 1 and TrueSight Presentation Server Fix Pack 2.
Sara Kamen
Sanjay Prahlad
George Hayward
Some of the HA links on this page are pointing back to 10.5 doc, although 10.7 pages do exist.
Sara Kamen
Hi George,
Thanks for letting us know. The links are fixed now.
Regards,
Sara