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    This is a specific Fix Pack release for the Real End User Experience Monitoring Software Edition component of TrueSight App Visibility Manager version 10.7.

    This Fix Pack only applies to changes for this component. It does not include any changes for any of the other App Visibility and Synthetic Monitor component.

    With this Fix Pack you can either make a new installation or upgrade from version 10.7.

    ProductVersion required
    Real End User Experience Monitoring Software Edition10.7.00

    Known and corrected issues

    For information about issues corrected in this Fix Pack, see:

    • Known and corrected issues - Real End User Experience Monitoring Software Edition

    Enhancements

    Starting with this Fix Pack, Real End User Experience Monitoring Software Edition requires an activation to use the Real User Analyzer.

    You can receive the activation key by contacting BMC Customer Support, and requesting an activation key file.

    During the installation or upgrade process, you enter the activation key for the Real User Analyzer.

    Note

    If you have already installed or upgraded Real End User Experience Monitoring Software Edition, you can by use the component's maintenance tool to enter the activation key. For details about entering the activation key, see Updating the Real User Analyzer activation key .

    Installing the Fix Pack

    Installing the Fix Pack for Real End User Experience Monitoring Software Edition 10.7 consists of the following steps:

    1. Prepare for the installation of the Fix Pack.
    2. Install the Fix Pack for Real End User Experience Monitoring Software Edition 10.7.
    Step 1: Download the Fix Pack

    The following table provides links to the pages in the EPD website that contain the installation files for this fix pack. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

    ComponentEPD linkComment
    Real End User Experience Monitoring Software Edition 10.7.00 -
    Fix Pack 1

    BMC Real End User Experience Monitoring Software Edition

    Upgrade files for Real End User Experience Monitoring Software Edition

    Step 2: Upgrade the Fix Pack for the BMC Real End User Experience Monitoring Software Edition

    TaskReference
    Prepare for the installation of the Fix Pack.Applying feature packs or fix packs to Real End User Experience Management Software Edition components

    Installing the fix pack for the Real End User Experience Monitoring Software Edition.

     

    Installation

    GUI-based upgrade:

    Performing the Real End User Experience Monitoring Software Edition installation

    Silent upgrade:

    Performing the Real End User Experience Monitoring Software Edition silent installation

    Upgrade

    GUI-based upgrade:

    Performing the Real End User Experience Monitoring upgrade

    Silent upgrade:

    Performing the Real End User Experience Monitoring upgrade silently