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Fix Packs do not contain all of the files that are required for a complete product installation. Fix Packs are cumulative and contain all updates released prior to the Fix Pack.

Before you install the Fix Pack, you must have previously installed the base version of the product.

Warning

The 10.7 Fix Pack 1 includes the following cumulative hotfixes:

  • TrueSight Presentation Server 10.7.00.000.018
  • TrueSight Infrastructure Management 10.7.00.000.022

If you have already installed a hotfix later than these versions on a product, do not install 10.7 Fix Pack 1 on that product.

Requirements

ProductVersion required
TrueSight Presentation Server10.7.00

TrueSight Infrastructure Management components

10.7.00
TrueSight App Visibility Manager server10.7.00
TrueSight App Visibility agent for Java10.7.00
TrueSight App Visibility agent for .NET10.7.00
Synthetic TEA Agent10.7.00

Known and corrected issues

For information about issues corrected in this Fix Pack, see:

  • Known and corrected issues - Presentation Server
  • Known and corrected issues - Infrastructure Management
  • Known and corrected issues - App Visibility Manager
    and 10.7.00.001: Fix Pack 1 – App Visibility Manager

Enhancements

TrueSight Operations Management version 10.7 Fix Pack 1 provides the following enhancements and changes:

Updated operating system support

TrueSight Presentation Server and TrueSight Infrastructure Management now support Oracle Linux Server version 6.7.

Installing the Fix Pack

Warning

Before applying this fix pack, make sure that you have an OS backup or a VM snapshot of all affected systems.


Installing the Fix Pack 1 for TrueSight Operations Management 10.7 consists of the following steps:

  1. Prepare for the installation of the Fix Pack.
  2. Install Fix Pack 1 (10.7.00.001) for TrueSight Presentation Server 10.7.00.
  3. Install Fix Pack 1 (10.7.00.001) for TrueSight Infrastructure Management 10.7.00.
  4. Install Fix Pack 1 (10.7.00.001) for TrueSight App Visibility Manager server 10.7.00.
  5. Install Fix Pack 1 (10.7.00.001) for TrueSight App Visibility agent for Java 10.7.00.
  6. Install Fix Pack 1 (10.7.00.001) for TrueSight App Visibility agent for .NET 10.7.00.
  7. Install Fix Pack 1 (10.7.00.001) for Synthetic TEA Agent 10.7.00.

To apply Fix Pack 1, install all the above components in the recommended sequence.

Step 1: Download the Fix Pack

The following table provides links to the pages in the EPD website that contain the installation files for this fix pack. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

ComponentEPD linkComment
TrueSight Presentation Server Version 10.7.00 - Fix Pack 1

TrueSight Presentation Server Patches

Installation files for the TrueSight Presentation Server 
TrueSight Infrastructure Management Version 10.7.00 - Core Components - Fix Pack 1

TrueSight Infrastructure Management Patches

Installation files for the TrueSight Infrastructure Management components 
TrueSight Infrastructure Management Version 10.7.00 - Extensions for Atrium CMDB - Fix Pack 1

TrueSight Infrastructure Management Patches

Installation files for BMC CMDB Extensions
TrueSight App Visibility Manager Server Version 10.7.00 - Fix Pack 1

TrueSight App Visibility Manager Server Patches

Fix pack files for TrueSight App Visibility Manager server
TrueSight App Visibility Agent Version 10.7.00 for Java - Fix Pack 1 TrueSight App Visibility Agent Patches Fix pack files for TrueSight App Visibility Agents
TrueSight App Visibility Agent Version 10.7.00 for .NET - Fix Pack 1 TrueSight App Visibility Agent Patches Fix pack files for TrueSight App Visibility Agents

Synthetic TEA Agent 10.7.00 - Fix Pack 1

Borland Silk Performer Synthetic Transaction Monitoring Patches Fix pack files for Synthetic TEA Agent

Step 2: Install the Fix Pack on the Presentation Server
Step 3: Install the Fix Pack on the Infrastructure Management components
Step 4: Install the Fix Pack on the App Visibility Manager server


TaskReference
Prepare for the installation of the Fix Pack.Preparing to apply feature packs or fix packs to App Visibility Manager components
Apply the Fix Pack on the App Visibility Manager server.

GUI-based and silent:

Applying feature packs or fix pack to App Visibility server components

Step 5: Install the Fix Pack on the App Visibility agents for Java


TaskReference
Apply the Fix Pack on the App Visibility agents for Java.

Interactive and silent:

Applying feature packs or fix pack to App Visibility agents for Java

Step 6: Install the Fix Pack on the App Visibility agents for .NET


TaskReference
Apply the Fix Pack on the App Visibility agents for .NET.

GUI-based and silent:

Applying feature packs or fix pack to App Visibility agents for .NET

Step 7: Install the Fix Pack on the Synthetic TEA Agents


TaskReference

Apply the Fix Pack on the TEA Agent.

 

GUI-based and silent:

Applying feature packs or fix pack to TEA Agents

4 Comments

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  2. the instructions do not say if we can leave the other components on 10.7 or 10.7 FP1 with no other change?

    1. Hello Michael, it is recommended to maintain the same fix pack version on all applicable components.