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TrueSight Operations Management version 10.7.00 provides the following enhancements and changes:

Component product enhancements

TrueSight Presentation Server 10.7.00

TrueSight App Visibility Manager 10.7.00

TrueSight Infrastructure Management 10.7.00

Infrastructure Management-PATROL Repository

IT Data Analytics 2.7.00

PATROL Agent 10.7.00

Installation and upgrades

Updated operating systems for TrueSight Presentation Server

The TrueSight Presentation Server now supports the following operating systems.

  • Red Hat Enterprise Linux 7.3 (64-bit)
  • Oracle Linux Server 6.8 and 7.3 (64-bit)

  • Microsoft Windows 2016 - Standard Edition and Datacenter Edition (64-bit)



Discontinued support for operating system

Support for Red Hat Enterprise Linux 6.6 (64-bit) operating system for the TrueSight Presentation Server has been discontinued.



For information about all supported operating systems, see System requirements for Presentation Server.


Updated operating systems for Infrastructure Management components

The Infrastructure Management Server now supports the following operating systems:

  • Red Hat Enterprise Linux 7.3 (64-bit)
  • Oracle Linux Server 6.8 and 7.3 (64-bit)
  • Microsoft Windows 2016 - Standard Edition and Datacenter Edition (64-bit)

For information about all supported operating systems, see TrueSight Infrastructure Management Server system requirements.

Upgrading PATROL Agent using the TrueSight console

This release of TrueSight Infrastructure Management enables you to upgrade PATROL Agents to the latest version using the Deploy and Install packages functionality in the TrueSight console.


For more information, see Upgrading PATROL Agents using the TrueSight console.

Updated support for the App Visibility Manager

The following components include updated support to keep in line with the latest supported technologies.

  • Operating systems for server components: Support for App Visibility server components now includes the following operating systems, which coordinates with the latest supported versions:

    Added versionsRemoved versions
    Windows 2016
    Red Hat Enterprise Linux version 6.8
    SUSE Linux Enterprise Server version 11 SP4
    SUSE Linux Enterprise Server version 12.1
    Ubuntu 16.04 LTS
    Red Hat Enterprise Linux version 6.4
    Red Hat Enterprise Linux version 6.5
    SUSE Linux Enterprise Server version 11 SP2
  • Application servers and Java versions: Support for the App Visibility agent for Java now includes the following application servers and Java versions:

    Application serverJava version

    IBM WebSphere Application Server 8.5.x

    IBM Java 1.8

    Oracle WebLogic Server 12cSun Java 1.8
    Apache Tomcat 8. xSun Java 1.8
  • .NET Framework: Support for the App Visibility agent for .NET now includes version 4.6.2 of .NET Framework, and for Windows 2016 (IIS 10.0).
  • TEA Agents:

    Added version

    Windows 10

    Windows 2016

For more information about system requirements, see System requirements for App Visibility Manager and TEA Agent system requirements.

Updated operating system support for Real End User Experience Monitoring components

Newer operating system versions were added, and older operating system versions were removed, for the Real User Analyzer and Collector and the Cloud Probe.

Added OS versionsRemoved Ubuntu OS versions*

Red Hat Enterprise Linux 7.x (64-bit)

Ubuntu 14.04.xx LTS

Ubuntu 15.10

Ubuntu 16.04.xx LTS

Ubuntu 12-04

Ubuntu 12-10

Ubuntu 13-04

Ubuntu 13-10

The Windows OS support only applies to the Cloud Probe component.

Added Windows OS versionRemoved Windows OS versions*
Windows Server 2016 (64-bit)Windows Win 7

*These OS versions are no longer supported by the vendor.

Also, added the Network Security Services (NSS) libraries to the required software list.

Added Real End User Experience Monitoring migration and upgrade information

You can now migrate the BMC Real End User Experience Monitoring v2.7 Real User Analyzer and Collector component database and configuration information to the new Software Edition.

Migrating is especially helpful because it enables you to reuse configured information from the earlier version, including the Real User Analyzer's v2.7 summary data. This saves time in getting started with the latest Real Analyzer or Collector components.

For more information, see Migrating from BMC Real End User Experience Monitoring v2.7 to Software Edition.

There is also new information for upgrading the Real User Analyzer, Collector, and Cloud Probe components to the new v10.7.

For more information, see Upgrading the Real User Experience Monitoring Software Edition.


Scalability and high availability

High-availability deployment of TrueSight Infrastructure Management

You can now install and configure a high-availability environment for Infrastructure Management to minimize downtime and eliminate a single point of failure. Your network administrator can configure Infrastructure Management for high-availability after installation so that the system automatically switches to a standby node if the active node fails or is temporarily shut down.

For more information, see Considerations for a high-availability deployment of Infrastructure Management.


Enhanced PATROL Agent data security

You can now enhance the PATROL Agent data security by encrypting it with keys exchanged through the key exchange process between the TrueSight Presentation Server and the PATROL Agent. The PATROL Agent data that can be secured through this exchanged key encryption are:

  • Infrastructure Management policy data credentials and the PATROL Agent query command credentials that are sent to the PATROL Agent.
  • Policy data credentials stored in the policy store of the TrueSight Presentation Server.

By default, during the TrueSight Presentation Server installation, a unique key is generated that is used to encrypt the PATROL Agent data. This key is shared with the PATROL Agent. Post the TrueSight Presentation Server installation; you can change this key using the Presentation Server tssh command.


For more information, see Enhancing the PATROL Agent data security in TrueSight Operations Management.

Corrected Real End User Experience Monitoring security vulnerabilities

The following security vulnerabilities were corrected in Real End User Experience Monitoring components.


Apache Commons FileUpload



Apache Shiro

Apache Standard TaglibsCVE-2015-0254
Apache Tomcat




Apache Xalan














PATROL Knowledge Module deployment

Force deploy monitoring solutions for repair

You can now overwrite an existing installed solution with the same version from a deployable package without uninstalling the solution. This is useful if you feel that the installed KM file is corrupted. For more information, see Deploying packages to PATROL Agents using the TrueSight console.

Deploy monitoring solutions to multiple PATROL Agent instances

You can now deploy monitoring solutions to multiple PATROL Agent instances that are running on the same host. For more information, see Deploying packages to PATROL Agents using the TrueSight console.

Installation directory optional

 If you do not know the correct installation directory while creating a deployable package, you can leave the field for specifying the installation directory blank. The correct directory is automatically selected through the BMC_BASE variable. The BMC_BASE variable also automatically selects the correct directory if you enter an incorrect installation directory.

Data visualization enhancements

Data visualization using groups

Create rule-based groups with multiple conditions

InTrueSight Infrastructure Management, you can now create advanced rule-based groups to monitor resources in an organized manner. You can add one or more rules, and set multiple conditions to select devices or monitors.

For more information, see Creating, editing, and deleting rule-based groups.


Add automatically synchronized groups as child groups

The TrueSight console provides an option to add an automatically synchronized group as a child group of a manual group that is created. You can select a child group from a list of manual and automatically synchronized groups. The automatically synchronized group names are displayed along with their associated Infrastructure Management server names enclosed in the parentheses.

For more information, see Creating, editing, and deleting static groups or Creating, editing, and deleting rule-based groups.


New filters in Groups and total monitors in Group Details views

  • The Groups page now includes Manual and Synchronized filters. The existing Default group filter is replaced by these two new filters. For more information, see Monitoring groups from the TrueSight console.
  • The Groups page now includes the Show Group Type Filter option, which is supported from both the Tile and Table views. You access this new option from the icon on the Groups page.  For more information, see Customizing the Groups page.
  • The Group Details page now includes a new Total Monitors count field, which displays the total number of unique monitors associated with a group and its subgroups. For more information, see Viewing group details.

For more information, see  Creating, editing, and deleting rule-based groups  , Creating, editing, and deleting static groups  or  Creating, editing, and deleting rule-based groups .

Data visualization for .NET Framework applications

The following enhancements to the App Visibility agent for .NET provide expanded data visualization for your .NET Framework applications. The features were added to version (Fix Pack 1), and incorporated in this version.

  • Standalone for WCF. You can now monitor standalone services that run on a supported version of .NET Framework and use Windows Communication Foundation (WCF). For more information, see Monitoring standalone services for .NET Framework.
  • DateTime and GUID values. For .NET Framework applications, including standalone services, you can now see the DateTime and GUID values with the code-level transaction information. The values are displayed with the transaction trace details, as "Custom Information."
  • Module name. You can now see the module name for methods with the code-level transaction information. The module name is displayed with the transaction trace details, as "Custom Information."

    For general information about code-level details, see Viewing a trace at the code level.

Data visualization and metric rules for synthetic transaction monitoring

Synthetic metric rules

TrueSight Synthetic Monitor now includes metric rules for monitoring the metrics of synthetic executions. Events are generated by these rules.

  • Thresholds defined for the rules are customizable on multiple levels:
    • Application
    • Location
    • Execution Plan
    • Transaction
    • Timers (TOM-7962)
  • Rules can be defined to generate an event for a single breach of the defined threshold or for multiple consecutive breaches (TOM-12875, TOM-22878).
  • Events generate notifications that are issued to the channels you have configured in your presentation server. Notifications include any relevant error messages, and can include customized notes or metadata (TOM-19377, TOM-22704).

For more details, see Managing synthetic metric rules.

Synthetic Health view

The Synthetic Health view shows the current health and a 24-hour overview of your application based on its synthetic executions, and the metric rules defined for it. You can also view historical synthetic health data by selecting a different day. The Synthetic Health view is updated every minute. Data is displayed for all transactions as they run, and is not tied to any fixed intervals (TOM-14392, TOM-20390, TOM-24470). For more details, see Investigating application issues reported by synthetic health events.

Synthetic Health Analysis view

The Synthetic Health Analysis view shows detailed synthetic health data for a single hour from the Synthetic Health view. The view can be filtered to show the health based on selected metrics, locations, Execution Plans, and transactions. The following tabs are included:

  • Events - details about the events in the selected hour
  • Graphs - a graph of the performance metrics, including all timers shown individually, in the selected hour (TOM-10818, TOM-20897)
  • Executions - details of the executions that ran in the selected hour

For more details, see Analyzing synthetic health details.

Synthetic metric reports view

Reports, based on the results of synthetic executions can be viewed in the user interface, or exported as PDFs or as raw data in a CSV file. Reports can be generated for a single day, a week, or a month (TOM-13611). For more details, see Viewing synthetic health reports.

Reports also include comparisons to a parallel time period.

Synthetic Monitor - Show Recent Executions

In TrueSight Synthetic Monitor you can now see the results of the most recent executions of an Execution Plan directly from the Execution Plan settings. For more details, see To view the recent executions for an Execution Plan.

Data visualization for Real End User Experience Monitoring

Deep-dive visualization for integrated products

You can integrate App Visibility Manager with Real End User Experience Monitoring Software Edition to access code-level diagnostics data about a transaction from a monitored browser session. For more information, see Integrating end-user experience monitoring with deep-dive application diagnostics.

Added support for on-screen reports

On-screen reports are now implemented using an HTML5 format. This means the reports are available on all browser versions.

Previously, viewing on-screen reports required support for the NPAPI plugin, which some browsers no longer support.

On-screen reports enable you to visualize performance statistics in the Real User Analyzer by using pre-configured and custom reports.

Changed on-screen reports

As part of this change to HTML based on-screen reports, there are some changes in the reports capabilities.

Some reports types included two Y axes. For example, the Report for Latency has two Y axes, "Latency (ms)" on the left side and for "Requests" on the right side.

In the old implementation, the user can zoom and scroll both axes independently and each zoom/scroll only changes the parts of the graph that correspond to the zoom/scroll action.

In new implementation, the user can zoom and scroll only using the axis on the right side of the report, and each zoom/scroll changes all the parts of the graph, not just the graph elements that correspond to the axis that the user performed the zoom/scroll action.

Integrating TrueSight SaaS and other products

You can now configure TrueSight console to integrate with the TrueSight Pulse and TrueSight Intelligence.

TrueSight Intelligence integration

Add the TrueSight Intelligence component to configure integration with TrueSight Intelligence. This integration allows you to send event data to TrueSight Intelligence for analytics.


You need a valid subscription for integration with TrueSight Intelligence. Click here to sign up for a TrueSight Intelligence trial.

TrueSight Pulse integration

Add the TrueSight Pulse component to configure integration with TrueSight Pulse. After this integration is configured, the monitoring data is also available to TrueSight Presentation Server. Events that are triggered in TrueSight Pulse as a result of detected abnormalities are sent to the TrueSight Presentation Server.


You need a valid subscription for integration with TrueSight Pulse. Click here to sign up for a TrueSight Pulse trial.

To add TrueSight Pulse and TrueSight Intelligence as components on the TrueSight console, see Adding and editing components  and Integrating with TrueSight Pulse.

iBRSD support discontinued

Configuration support for Integration for BMC Remedy Service Desk (iBRSD) is discontinued. You can use BMC Service Resolution (BSR) for  integration with Remedy Service Desk. For more information, see Configuring the integration with BMC Service Resolution.

License Usage report with High Count

Now the license usage report displays information about the number of licenses used for each monitoring solution managed under Infrastructure Management with a high count and the date on which the high count was calculated. The report can be viewed and generated for a single component at a time.

This view and report can be used by those who want to know the license count under each category of the managed components. The report is available on the TrueSight console under  Administration > License Usage menu. You can generate the license usage report in a PDF and CSV formats.

License Usage is available under TrueSight console only when you have both the TrueSight Presentation Server and TrueSight Infrastructure Server versions at 10.7 or later. For more information, see Viewing and exporting the license usage report for TrueSight Infrastructure Management Server.

TrueOps (Mobile app)

The TrueOps 10.7 mobile app is now available on both iOS and Android platforms with the following key functions:

  • Set the default view
  • Receive notifications when your preferred services are impacted
  • Check the health of your preferred services
  • Act on the impacted events by referring to the actionable information in the details section


TrueOps for Android

TrueOps 10.7 is now supported on selected Android platforms. The application administrators and users can perform all the key functions on the supported Android platforms for both applications and services.

TrueOps for iOS

TrueOps 10.7 for iOS has been enhanced to support some of the event operations for the preferred services. The application administrators and users can perform all the key functions on the supported iOS platforms for both applications and services.

For more information on TrueOps 10.7, see Getting started with TrueOps mobile app.

Programmatic interfaces

Added SNMP service support

BMC Real End User Experience Monitoring Software Edition can report information through SNMP to a managing system in your network.   

This passive end-user experience monitoring provides an SNMP MIB that enables your SNMP manager to get (read-only) management data from the end-user experience component, such as the following metrics:

  • OS-level standard metrics such as CPU usage or disk usage
  • Traffic-related metrics such as Watchpoint data from a Real User Analyzer

To set up REUEM as a managed system, you enable the service, configure a local SNMP agent, and then configure the SNMP MIB or SNMP traps. 

Added a Trace object extraction rule

For BMC Real End User Experience Monitoring Software Edition, added a new extraction rule to a Trace object custom field, you must use only the following Data Source field options after selecting the rule format type:

User Preferences

To view the full path for monitor instances, you can now enable Show absolute path for the Monitor Instances from the User Preferences section. You can now view the full path under the following pages when you enable this option:

For more information on enabling, see Setting user preferences.

Usability and Supportability improvements

Multi-language support

The Presentation Server supports English, Chinese, and German languages out-of-the-box. For information about creating and applying the custom language pack to the Presentation Server, see Creating and applying a custom language pack.



Support for opening event details in a new tab or window

You can right-click on an event's Occurred column, to display the browser context-menu that allows you to open the event details on a new tab or window of the browser. For information about monitoring events and drill-down options, see Monitoring and managing events from the TrueSight console.

Title Checker in URLChecker script has improved handling for tab and space characters

The title verification in the Title Checker of the URLChecker script supplied by BMC includes improved handling for tab and space characters (TOM-22934).

Extended Execution Plan name

Execution Plan name now supports up to 256 characters (TOM-23015).

Reclassifying errors in Synthetic Monitor

You can now reclassify Execution errors and Accuracy errors as Availability errors in Synthetic Monitor (TOM-23305, TOM-25956). For more details, see Reclassifying Synthetic Monitor Execution errors and Accuracy errors as Availability errors.

Simplified execution log download

The process for downloading execution logs in TrueSight Synthetic Monitor has been simplified to remove unnecessary steps (TOM-13551).

Silk Performer script version numbering

Silk Performer version 17.5 now includes a Project Version field that is used in TrueSight Synthetic Monitor to track the version numbers of your scripts.

Corrected labels in TrueSight Synthetic Monitor

Labels used in the user interface were modified to more closely adhere to industry standards (TOM-24464).

Notes in TEA Agent configuration file

Notes in the TEA Agent configuration file were expanded to clearly identify parameters that should not be modified (TOM-24469).

Enhanced connection handling in App Visibility

Connection handling between App Visibility and the Presentation Server was enhanced to avoid stuck requests (TOM-28685).

Expanded Synthetic event payloads

The event payload for events in TrueSight Synthetic Monitor has been expanded to populate more event slots and include more data.

File type changed in execution logs

Execution logs for scripts created with Silk Performer version 17.5 generate .tlz files instead of .xlg files. Scripts that were created with previous versions of Silk Performer will continue to generate .xlg files. File contents and function are identical, and both are fully supported.

Revised the JavaScript for deploying Web beacons

The Web beacon JavaScript library code was revised to better handle non-standard ports.

The JavaScript is also in the that can be downloaded from the Toolkits table in the PDFs topic.

New Agent filter functionality

You can now filter PATROL Agents based on a specific monitoring solution and version. You can perform actions such as installing and deploying packages or modifying policy management settings on the filtered list of Agents. For more information, see Filtering PATROL Agents.

Instance-level filter for the PATROL Agent data

You can now configure an instance-level filter while adding monitor types in a monitoring policy. When you add an instance-level filter to a monitoring policy, you can choose to filter out the data, or events, or both.

Based on the type of configured filters, PATROL Agents send the collected data and the generated events to the Infrastructure Management server. For more information, see  Configure filters to include or exclude data and events

New dynamic event groups filter type

You can use a new advanced filter type called dynamic event groups to combine events based on certain criteria or conditions. Dynamic event groups are set of events that are created dynamically based on event slot that you specify. For more information, see Creating dynamic event groups.


Option to manage event groups

You can now manage the event groups and dynamic event groups using the TrueSight console. You can create, modify, view, and delete the event groups using the Manage Event Groups page. For more information, see Managing event groups from the TrueSight console.

Out-of-the-box event groups

Several out-of-the-box event groups are now included with the TrueSight console that enables you to process events quickly. For more information, see Out-of-the-box event groups.

Export monitoring solutions for PATROL Agents

You can now export downloadable reports that contain details about the PATROL Agents and Monitoring Solutions. For more information, see Managing Infrastructure Management devices from the TrueSight console.


Option to manage event table views

Instead of editing the out-of-the-box event table views, you can now create and edit the global or user-defined event table views. For more information, see Accessing the event table views from the TrueSight console.

New toolbar for event operations

Along with event actions menu, you can now use the event toolbar to perform the event operations such as manage event ownership, set event priority, export event details, and so on. For more information, see Performing event operations in the TrueSight console.



Easier troubleshooting of startup problems due to port conflicts

When you start or restart the Infrastructure Management server or remote Integration Service, the configured ports are checked to verify that they are available. In the case of conflicts, the Infrastructure Management server or remote Integration Service start-up process is aborted. For more information, see Troubleshooting startup problems due to port conflicts.


Modular documentation

In TrueSight Operations Management 10.1 and earlier, the online documentation was combined into a single space, which sometimes caused confusion about the use cases that applied to specific component products. The documentation is now divided into documentation spaces that are aligned to the individual component products. A separate space now documents how to deploy the TrueSight Operations Management solution. 

You can use the TrueSight product documentation  page to locate any topic in the component based documentation.



TrueSight Operations Management Deployment

TrueSight Presentation Server

TrueSight Infrastructure Management

TrueSight App Visibility Manager