Debugging the Administration Console
Enabling General debugging
The general debugging is quick method to get a general idea about the errors and is useful when you are not sure about which module is involved in the process.
Console Type | Windows | Linux |
---|---|---|
Local Administrator Console |
|
|
Remote Administrator Console |
|
|
jadmin.out file creation for both local and remote admin console
When you start admin console in debug mode it generates jadmin.out
file in the following directory:
- On Windows: installationDirectory\pronto\logs
- On Linux: installationDirectory/pronto/logs
Enabling Specific or Framework debugging
- Open
ix.properties
file from the following location:- Local Administrator Console:
- On Windows: installationDirectory\pw\admin\etc
- On Linux: installationDirectory/pw/admin/etc
- Remote Administrator Console:
- On Windows: installationDirectory\admin\etc
- On Linux: installationDirectory/admin/etc
- Local Administrator Console:
- Locate an entry -> framework_debug=false - > un-comment it and set it to true.
- Open the Administrator Console, then click on Edit menu > Configure > Administration Settings.
- Select the Debug tab and enable the required options in INFO or ERROR mode. For more information, see Enabling the framework debugging by different modules.
- After the selections, exit the Administrator Console.
- Reopen the Administrator Console in debug mode (use the command from the Enabling General debugging section).
The Administrator Console opens and generates the following traces files:- Local Administrator Console:
- On Windows: installationDirectory\pw\pronto\logs\jadmin.out
- On Linux: installationDirectory/pw/pronto/logs/jadmin.out
- Remote Administrator Console:
- On Windows: installationDirectory\admin\pronto\logs\jadmin.out
- On Linux: installationDirectory/admin/pronto/logs/jadmin.out
Undo Debugging
Remember to undo debugging after finishing the task.
- Local Administrator Console:
Enabling the framework debugging by different modules
Use the following information to enable the framework debugging for different modules. You can set the following modules to INFO or WARNING mode to increase the logging:
Enabled | Severity Level | Module Name | Description |
---|---|---|---|
false | ERROR | AclSite | Manages the Access Control List. |
false | ERROR | AdministrationView | View to administer the Impact Managers. Any problem with view of Administration tab. Admin tab is not visible, if there are problems in creating policies. |
false | ERROR | AliasFormula | The AliasFormula Editor and its supporting classes. Any problems with Alias Formula creation. Alias Formula Editor is not displayed. |
false | ERROR | Central Admin Configuration Module | Central Admin Configuration Module. Problems related to CA tab. |
false | ERROR | Central Admin Logs Provider Debug Module | Central Admin Logs Provider Debug Module. Problems related to CA tab. |
false | ERROR | Central Admin Support Package Module | Central Admin Support Package Module. Problems related to CA tab. |
false | ERROR | Central Admin WorkLoadDetails Module | Central Admin WorkLoadDetails Module. Problems related to CA tab. |
false | ERROR | central_admin_workloaddetails_module | central_admin_workloaddetails_module. Problems related to CA tab. |
false | ERROR | ClassTree | The Navigation Pane containing the tree of cellgroups, cells and classes. Responsible of console interaction. Problems related to events tree. Cell not connected.Tree not displayed properly. |
false | ERROR | CollectorTree | The top level for the Explorer Collector Tree. Problems related to collector tree. Tree not getting displayed. Incorrect counts for events in collectors. |
false | ERROR | CollectorTreeController | Acts as controller between the model and the view. Interacts with the main Explorer Collector Tree. Problems related to collector tree. Tree not getting displayed. Incorrect counts for events in collectors. |
false | ERROR | CollectorTreeModel | Drives data into the CollectorTree JavaBean (the view). Responsible for the roles and collector requests to the Impact Managers. Problems related to collector tree. Tree not getting displayed. Incorrect counts for events in collectors. |
false | ERROR | ComponentBus | Manages inter-component communication. Communication problems between IX and cell. Data from cell not retrieved correctly. Cell data not displayed at all. |
false | ERROR | context_sensitive_menu_action_handler | CA tab specific. If proper actions/icons are not displayed for components in Graph view of CA tab. |
false | ERROR | DataLists | Manages the data lists. |
false | ERROR | ExplorerServerCommunication | Login Server Communication Component. Communication with IAS. Unable to log in. |
false | ERROR | ExtendedDetails | Manages extended details for Events and Services. Extended details for Event and Component. Event details (for example, History,Internals) not displayed. Component Details in services graph (for example, Status,Advanced) not displayed. |
false | ERROR | Framework | The application framework. Problems related to main IX Frame. IX launching issues. Different tabs not displayed. IX hang. |
false | ERROR | ImpactExplorer | Impact Explorer's main application class. Runs with IX launch. Keep it always enabled for debug. |
false | ERROR | ImpactManagerAdminComponent | The component responsible of kb and control requests to Impact Managers. Layer above ImpactManagerComponent. Problems related to information retrieval from cell. Events not displayed for cell. Cell not getting connected. Invalid event data (slot_values). |
false | ERROR | ImpactManagerCommunication | Impact Manager Communication Bean. Problems related to information retrieval from cell. Events not displayed for cell. Cell not getting connected. Invalid event data (slot_values). |
false | ERROR | ImpactManagerComponent | Impact Manager Communication Component. Problems related to information retrieval from cell. Events not displayed for cell. Cell not getting connected. Invalid event data (slot_values). |
false | ERROR | ImpactManagerInfo | Information about a selected impact manager. Problems related to information retrieval from cell. Events not displayed for cell. Cell not getting connected. Invalid event data (slot_values). |
false | ERROR | ImpactManagerObjectComponent | The component providing high level event and data requests to Impact Managers. Layer above ImpactManagerComponent. Problems related to information retrieval from cell. Events not displayed for cell. Cell not getting connected. Invalid event data (slot_values). |
false | ERROR | LocalActions | Responsible for all local actions taken against events in the Explorer. Problems related to local Actions. Local Actions not getting executed for events. |
false | ERROR | PolicyLists | Manages the policy lists. Policy creation under Administration Tab. Problems related to policy/selector creation, editing, etc. |
false | ERROR | PolicyTree | The Navigation Pane containing the tree of cellgroups, cells, Selectors, and Policies. Responsible of console interaction. Related to Policy Tree under Administration tab. Selectors/policies/event classes not displayed in the tree. Similar problems in updating the tree. |
false | ERROR | PriorityEngine | Requests Impact Managers for updated priority information on collectors. Notifies listeners of priority changes. |
false | ERROR | RemoteActions | Anything related to Remote Actions. Examples: creating Remote Actions in Server, Remote Actions not executing, etc. |
false | ERROR | ResourceSite | Manages loading and saving of application resources. Problems related to resources. Resources like files and images not getting loaded/stored correctly (for example, from .econsole in standalone/weblaunch IX) |
false | ERROR | SeverityEngine | Requests Impact Managers for updated severity information on collectors. Notifies listeners of severity changes. |
false | ERROR | StatusbarSite | Manages the status bar. Problem related to display of status bar messages. For example, status bar messages are not displayed correctly. |
false | ERROR | Tenant Management | Tenant Management. |
false | ERROR | TimeFrame | The Timeframe Editor and its supporting classes. Problems related to Time Frame Editor. Setting TimeFrame during policy creation. |
false | ERROR | TopologyDetail | Information about the Topology view. Related to graph view in CA Tab and Services Tab. Graph in CA Tab erroneously displayed. Graph in services tab incorrect. Related Components for components under Services Graph not displayed correctly. Search for components not performed correctly. |
Affected Debuggers
The Impact Administration module was deprecated after the TS 10.7 release and is not available.
This affects the following debuggers:
- ImpactManagerAdminComponent
- ImpactManagerCommunication
- ImpactManagerComponent
- ImpactManagerInfo
- ImpactManagerObjectComponent
Common login issues in TrueSight Infrastructure Management Admin console
The following scenarios describe a few of the possible login issues:
Issue | Symptom | Cause | Solution |
---|---|---|---|
TrueSight Infrastructure Managementsupports RSSO with SAML, but when configured incorrectly the Admin console does not work. |
| The Admin Console has to use Realm * but does not work with SAML or KERBEROS. |
|
Unable to log in to theTrueSight Infrastructure Management Admin console as TrueSight Infrastructure Management server is not registered in TrueSight console. |
| This might happen due to the TrueSight Infrastructure Management server not being added or registered into the TrueSight consoleserver under the components, as the error suggests tenant value is null. |
|
The BPPM or TrueSight Infrastructure Management server directory (installationDir\pw\apache\logs\) contains log files, which are large in size causing login issue in TrueSight Infrastructure Management Admin console. |
| The following logs in installationDir\pw\apache\logs\ directory can grow unbounded and can cause login issue to TrueSight Infrastructure Management Admin console:
|
|
TrueSight Infrastructure ManagementAdmin console login screen does not respond since entry in the |
| This suggests that the entry in the ias.properties file located in pw/pronto/conf is in an incorrect format. The correct format is indicated below: |
|
When you are trying to log in to theTrueSight Infrastructure Management Remote Admin console, the error |
| The pw_server.jar file from the TrueSight Infrastructure Management Server <Install_Dir>\pw\pronto\lib directory is missing in the remote TrueSight Infrastructure Management Admin Console. This issue occurs after applying TrueSight Infrastructure Management 11.3.0x hotfix versions. |
|
Comments
Log in or register to comment.