Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
---|---|---|---|---|---|
Fresh install | Upgrade | ||||
Assign status to the page layout | Opt in | For more information, see Customizing the Remedyforce Console tab | |||
Multiple Page Layouts for change requests | Opt In | For more information, see Enabling multiple layouts | |||
Restrict access when user is a Client for that record | Opt In | For more information, see Customizing the Remedyforce Console tab | |||
Add Advanced Rule Logic for service targets | For more information, see Creating service targets, milestones, and email templates | ||||
Displaying multiple list views and pinning a view | |||||
CI lookup filter on Account and Client in Self Service 3.0 | |||||
Export My Activity | |||||
Smart Suggestions in Self Service 3.0 | |||||
Expand to include all Actions that can be added to the Activity Feed | |||||
Support for sending RTF emails and displaying received RTF emails in Activity Feed | For more information see, Activity feed in the Remedyforce Console | ||||
Ability for staff to reply to emails from the Activity Feed | |||||
Ability to select whether to insert hyperlinks for Staff and Clients in emails | |||||
Allow using record merge fields in emails for Activity Feed | |||||
Support for Email Signatures in Activity Feed | Opt in | For more information, see Settings for email conversation |