BMC Service Management documentation
Welcome to the landing page for Service Management documentation. You can find most of our documentation right here on docs.bmc.com, but can also watch video overviews directly on our BMCdocs YouTube channel.
Remedy IT Service Management
Digital Workplace (formerly MyIT)
Additional IT Service Management Solutions
The following products are still supported. Some older versions of these products are out of support, but documentation is still available for your reference.
Remedy integrates with a host of other BMC solutions to provide value beyond traditional IT Service Management.
Service Management conversations in BMC Communities
BMC Service Management documentation AMIGO Program
The BMC Assisted MIGration Operation is a program designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. This program is offered to BMC customers currently subscribed to BMC Customer Support.
BMC will provide collateral containing upgrade best practices compiled by experts in BMC Support and R&D. You can leverage this information to create your upgrade plan. Upgrade experts in BMC Customer Support will review your plan and offer advice to help ensure your success.
The AMIGO program is available for the products listed below. The links have specific details for each of the listed products (requires a BMC Support Central login).
BMC Remedy ITSM Suite – Article 000011571
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NOTE: The AMIGO Program provides help planning your upgrade. It does not provide expedited resolution for technical issues encountered during the upgrade process, nor is it a substitute for a Professional Services engagement.
If you desire assistance with the execution of your upgrade plan, please contact your BMC Account Manager for help engaging BMC Professional Services.