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HR Service Management empowers HR leaders to manage, automate, and scale service delivery. It offers innovative services and core features to deliver an exceptional employee experience.

With HR Service Management, employees get the flexibility to work when, how, and where they want. It helps organizations and business leaders to digitally transform business strategies, engage and retain talent, drive employee productivity, and deliver meaningful employee experience. HR Service Management provides centralized delivery of essential services while driving employee self-sufficiency.

Related topics
  • Setting up and going live
  • Raising a request in the HR Portal
  • Roles in BMC Helix Business Workflows Open link
  • Roles and permissions in BMC Helix Digital Workplace Advanced Open link
  • Setting up user accounts and granting access to BMC Helix Digital Workplace Catalog Open link
  • Roles and permissions

Overview video

The following video gives an overview of HR Service Management:

Core capabilities

The following image shows the core capabilities of HR Service Management that make it a modern HR management solution:

Learn more

The following table lists key goals of primary roles and provides corresponding links to the documentation:


Product role


Where to go

HR Portal


  • To enable HR Portal.
  • To review content use cases.
  • To rebrand HR Portal.

HR Portal

End users

  • To raise and track HR requests.
HR PortalCase catalog administrator
  • To change references to case templates.
  • To publish content use cases.
HR PortalCase business analyst
  • To copy content use cases to the new line of business.
  • To activate the case and task templates for the new line of business.
Onboarding PortalHiring/Recruitment manager
  • To raise and track onboarding requests.
  • To manage onboarding requests in the Onboarding Portal.
New Hire PortalNew hire
  • To view the tasks in the New Hire Portal.
  • To complete the to-dos and add comments in the New Hire Portal.


  1. Dear all, The picture for 'Integrated knowledge for end users and case agents' spans across the text.

    1. Thanks for pointing that out. I've fixed the issue with the image.