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BMC HR Case Management contains records of all staff members of a company—including full-time employees, contingent workers, support staff, cleaning staff, and so on. Some of these staff members are assigned a role in BMC HR Case Management, depending on their responsibilities. Staff members who have been assigned a role are called Case Users

The following table describes the users and their goals in BMC HR Case Management:

UserGoals and features


Use BMC MyIT to look up HR information, to request services, and to ask questions.

Agents (HR staff)

Use the HR Case Management Console to look at cases and to work on assigned cases.

HR managers

Work with administrators to configure templates that reflect policies.


Create templates and workflows to meet HR needs. Set up foundation data such as categories, menus, and service level agreements (SLAs).


Related Topic

Roles and permissions