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Before you install the product, ensure that your environment meets the hardware and software requirements listed in the following topics:

Related topics

Supported platforms

You can install BMC HR Case Management 4.6 on the AR System server for BMC Remedy Action Request System (BMC Remedy AR System) version 9.1 only. The AR System server supports the following operating systems:

  • Windows 2008
  • Windows 2012

The following versions of databases are supported:

  • MS SQL 2008
  • MS SQL 2012.

Hardware requirements

BMC determines an environment size based on the number of concurrent users logged into an application. The following table explains how determine the size of your environment.


BMC HR Case Management (concurrent users)

BMC Remedy Smart Reporting (concurrent users)







Hardware considerations for servers sizing

Carefully review the following hardware requirements for sizing.




Server sizing requirements

BMC Remedy Mid Tier

One server: 2 CPU core 8 GB RAM 60 GB disk space

Three  servers: 4 CPU core 8 GB RAM 60 GB disk space

BMC Remedy Smart Reporting

One server:  4 CPU core 12 GB RAM 60 GB disk space

Two server:  8 CPU core 16 GB RAM 60 GB disk space

BMC Remedy AR System server with

BMC HR Case Management

Two servers: 2 CPU core 8 GB RAM 60 GB disk space

Three servers: 4 CPU core 8 GB RAM 60 GB disk space


One server: 2 CPU core 8 GB RAM 60 GB disk space

Two servers: 4 CPU core 8 GB RAM 60 GB disk space

Database sizing requirements 1

Master BMC Remedy AR System Database

1 cluster:  4 CPU Core 16 GB RAM 200 GB disk

1 cluster:  16 CPU Core32 GB RAM  200 GB disk

Replicated BMC Remedy AR System Database for Reporting

1 server:  2 CPU Core 16 GB RAM 200 GB disk

1 server:  16 CPU Core32 GB RAM 200 GB disk

1.   Disk sizes indicate the disk space that is consumed by the data and indexes. Always include additional space for additional data, OS, and other installed software.


 The BMC HR Case Management installation package requires approximately 300 Mb of free space on a dedicated BMC Remedy AR System server.

HR Case Management product compatibility 

BMC HR Case Management is compatible with several BMC products that work together as parts of a BMC solution sharing one BMC Remedy AR System server 9.1. These products are the following:

  • BMC Remedy AR Server 9.1
  • BMC MyIT 3.0.01
  • BMC Remedy IT Service Management 9.1
  • BMC Remedy Smart Reporting 9.1
  • BMC Mid Tier server 9.1

Supported Browsers

BMC HR Case Management works on a basis of BMC Mid Tier server. The following table lists the supported browsers:

Minimum browser version

Minimum operating system version

Mozilla Firefox 37.0


Microsoft Internet Explorer 11 (32-bit and 64-bit)

Microsoft Windows 7, Microsoft Windows 8

Google Chrome 41.0Open