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This topic provides information about language support and localization. Localization is the process of adapting software for a specific region or language by adding locale-specific components and translating text. 

The following sections give information about localization support in BMC MyIT and BMC HR Case Management, and the steps to localize areas and fields in BMC MyIT.

Related topic

Overview of localization support

The following table describes the language support available for self-service users (in BMC MyIT and BMC HR Case Management) and HR administrators and HR agents (in BMC HR Case Management):

Role in BMC HR Case ManagementLocalization in BMC MyITLocalization in BMC HR Case Management
Self-service users (employees)

The UI of the BMC MyIT Universal Client Console (used to request an HR service) is localized. For the complete list of supported languages, see the Supported locales in BMC MyIT section in this topic.

The UI of BMC HR Case Management (used to request an HR service) is available in English only and is not localized.
Localized content is available in solutions and knowledge articles.

Localized content is available in solutions and knowledge articles. However, self-service users can see articles in all languages. 

For example, if there are knowledge articles or solutions about "benefits" in English, French, and Japanese, self-service users can see the knowledge articles in all available languages —English, French, and Japanese.

HR agentsNot applicableThe UI of BMC HR Case Management (used to request an HR service on behalf of the employees) is available in English only and is not localized.
HR administrators and HR agentsNot applicable

The UI to access solutions or knowledge articles is available in English only, but the content of solutions or knowledge articles can be localized.

To localize areas and fields in BMC MyIT

To localize the areas and fields in BMC MyIT, you must open the configuration window of each localizable area and perform the steps for localization. The following table lists the steps to access the configuration window for each localizable area in BMC MyIT that is relevant to BMC HR Case Management:

Localizable areaHow to access the configuration windowLocalizable field labelsAdditional information
Appointments information
  1. Select More > Configuration, and then click Branding Settings.
  2. Click the Appointments tab.

Description Instructions

Description Instructions specify what to enter when creating an appointment.
Sections in the Catalog
  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Click the section you want to edit, or click Add to create a new section.
NameFor more information, see Setting up sections in the Catalog in BMC MyIT online documentation.

 To see the complete list of localizable areas and fields in BMC MyIT, go to  Localizing titles and messages  in BMC MyIT online documentation.

To localize titles and messages in BMC MyIT

After you have navigated to the configuration window for a localizable area in BMC MyIT, you must provide the localized text for each locale. Follow this procedure for each area that you are localizing:

  1. From the BMC MyIT Administration Console (http://BMCMyITserver:port/ux/admin), open the applicable configuration window, as described in the Localizable areas and fields table in this topic.

  2. Select the locale for which you want to provide localized text, as shown in the following image:

    Note

    For every title and message that you are localizing, first modify the text for the default locale.

    If you are modifying the default text, you must also modify the text for all locales. The default text is shown on the user’s mobile device or computer, if text is not defined for the locale or the selected locale is not supported. For example, supported categories include text provided by BMC for all locales; users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale.

  3. In the localizable fields, enter the localized text.
  4. Repeat steps 2 and 3 for each language.
  5. Click Save.

Supported locales in BMC MyIT

BMC MyIT supports the following locales:

  • Arabic (ar_AE, ar)
  • Chinese (zh_CN)
  • Chinese - Traditional Chinese (zh_TW)
  • Danish (da)
  • Dutch (nl_NL, nl)
  • English (en_US, en)
  • Finnish (fi_FI, fi)
  • French (fr_FR, fr)
  • German (de_DE, de)
  • Hebrew (he_IL, he)
  • Japanese (ja_JP, ja)
  • Korean (ko_KR, ko)
  • Norwegian (nb_NO, nn_NO, no)
  • Italian (it_IT, it)
  • Polish (pl_PL,pl)
  • Brazilian Portuguese (PT_BR, pt)
  • Russian (ru_RU, ru)
  • Spanish (es_ES, es)
  • Swedish (sv_SE, sv)
  • Thai (TH)
  • Turkish (tr)
  • Welsh (cy)

Note

For desktop users, the locale, date, and current time displayed in the BMC MyIT Universal Client Console are based on the locale selected in the web browser, and not on the locale selected in the OS.