HR Case Management role | Business role | AR user group | License |
---|---|---|---|
Standard Viewer | End users (self-service users) | Case_Viewer | Read |
Standard User | HR agents | Case_User | Fixed/ Floating |
Standard Administrator | Application administrator | Case_UserCase_Admin | Fixed/ Floating |
Standard Master | Application administrator with non-restricted permissions | Case_UserCase_Admin Case_Master | Fixed/ Floating |
Standard Viewer uses BMC MyIT web console to submit and view his HR requests. This user does not have access to BMC HR Case Management console.
Standard User is an HR agent working on cases or tasks from self-service users. This user has permissions to:
Standard Administrator is the HR agent having a set of administrative permissions. This user has permissions to:
In addition to all permissions of the Standard Administrator, the Standard Master user has the following permissions:
The following table describes access permissions for standard user roles:
Can access... | Viewer | User | Administrator | Master |
---|---|---|---|---|
BMC MyIT Universal Client and submit HR requests | ||||
People console | n/a | n/a | ||
Solutions console | n/a | n/a | ||
Actions: Add solution | n/a | n/a | ||
Actions: System Settings | n/a | n/a | ||
Actions: Reporting Console | n/a | Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management. By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator. | Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management. By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator. | Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management. By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator. |
Cases console | n/a |
|
| Has unrestricted access to all case records. |
Tasks console | n/a | Has access only to his assigned tasks | ||
Messages console | n/a | Has access only to messages sent to him | ||
Search console | n/a | |||
Actions:
| n/a |
1 Comment
Michele Marques