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BMC HR Case Management is a Remedy application, and it uses BMC Remedy AR System server access permissions and encryption services. The following table lists BMC HR Case Management roles and permissions: 

HR Case Management roleBusiness roleAR user groupLicense
Standard ViewerEnd users (self-service users)Case_ViewerRead
Standard UserHR agentsCase_UserFixed/ Floating
Standard AdministratorApplication administratorCase_UserCase_AdminFixed/ Floating
Standard MasterApplication administrator with non-restricted permissionsCase_UserCase_Admin Case_MasterFixed/ Floating

Standard Viewer

Standard Viewer uses BMC MyIT web console to submit  and view his HR requests.  This user does not have access to BMC HR Case Management console.

Standard User

Standard User is an HR agent working on cases or tasks from self-service users. This user has permissions to:

  • Work on the cases or tasks
  • Access reports
  • Access only to the assigned cases or tasks or to the corresponding groups.

Standard Administrator

Standard Administrator is the HR  agent having a set of administrative permissions. This user has permissions to:

  • Manage cases or tasks
  • Manage solutions
  • Manage people profiles
  • Configure system settings
  • Run reports
  • Access only to the assigned cases or tasks or to the corresponding groups.

Standard Master

In addition to all permissions of the Standard Administrator, the Standard Master user has the following permissions:

  • Can modify the Case Admin functions in a user profile: 
    • Change the user role 
    • Grant permissions to other users to access the roles configuration of the selected user
    • Add a user to the Confidential data group
  • Can create custom user roles
  • Has unrestricted access to all case records.

The following table describes access permissions for standard user roles: 

Can access...ViewerUserAdministratorMaster
BMC MyIT Universal Client and submit HR requests
  •  
  •  
  •  
  •  
People consolen/an/a
  •  
  •  
Solutions consolen/an/a
  •  
  •  
Actions: Add solutionn/an/a
  •  
  •  

Actions: System Settings

n/an/a
  •  
  •  

Actions: Reporting Console

n/a

Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management.

By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator.

Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management.

By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator.

Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management.

By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator.

Cases consolen/a
  • Can access and process only cases assigned to this user
  • Can access and process all cases assigned to the group this user belongs to
  • Can access and process only cases assigned to this user
  • Can access process all cases assigned to the group this user belongs to

Has unrestricted access to all case records. 

Tasks consolen/a

Has access only to his assigned tasks 

  •  
  •  
Messages console

n/a

Has access only to messages sent to him

  •  
  •  
Search consolen/a
  •  
  •  
  •  

Actions:

  • Add appointment
  • Add broadcast
  • Add case 
  • Add reminder
  • View my calendar
  • View my history
  • View my profile  
  • Open document library

n/a

  •  
  •  
  •  

Where to go from here

Adding groups and roles

Adding people records

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