This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site. To understand which files you are entitled to download based on the licenses that you purchased, see License entitlements. This topic contains the following sections:
To install the product for the first time or apply product updates, select the Product Patches tab and download the latest service pack or patch. You can find the latest information about service packs and patches under Release notes and notices.
Create a directory in which to place the downloaded files.
Note
On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.
Click one of the following tabs, and select the check boxes next to the files and documents to download:
Note
You cannot select files across the tabs. When you click another tab, current selections are cleared.
Products—Displays the product files and supplementary related files available for download, including service pack files.
Patches—Displays the patch files available for download.
License Information—Displays the files related to licenses.
Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.
Carefully review the system requirements for your platform and other tasks necessary for for setting up your environment. You must perform these tasks before you launch the installation program.
For installation instructions, see Running the BMC HR Case Management installer.
6 Comments
Ganna Sadovnycha
Hi Olga Kutetska,
Catherine Siderine
Catherine Siderine
Lingareddy Some
I am not able to download software from EPD.
The “Additional Products” tab mentioned in the documentation will (sometimes) show up while the page is loading, but after the page loads, there is no such tab.
Catherine Siderine
BMC Support will be able to help with this issue, and you can contact them by clicking here.
If the issue continues, please let me know.
Regards,
Cathy
Lingareddy Some
Followed updated document steps but still not able to find/download this HR Case Management product in Component View.
Also contacted bmc support.
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From the Component View (the default view), in the Filter Products text box under Products, type HR Case Management and press Enter, or click Go.
From the list of products displayed on the right side, click the appropriate product license.
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