Deployment use cases

Simple deployment

This topic explains the simple deployment of BMC HR Case Management. This is a fresh installation deployment, and you want to use the features of BMC HR Case Management and BMC MyIT.

Using this deployment use case, self-service users can create HR requests based on the solutions available in the BMC HR Case Management, and HR agents can work on the cases created in BMC HR Case Management based on the requests from self-service users.

BMC HR Case Management is always installed on the server where the BMC Remedy Action Request System server 9.1 is installed. The BMC Remedy AR System server has its own database, which is installed on a separate server (recommended). BMC Remedy Smart Reporting, BMC Remedy Mid Tier server, and BMC MyIT are installed on separate servers (recommended).

Deployment with BMC Remedy ITSM on a single server

In this type of deployment, all system components are based on one BMC Remedy Action Request System server. 

BMC HR Case Management and BMC Remedy IT Service Management are installed together on a single BMC Remedy AR System server. Thus, by using the same BMC MyIT instance, self-services users can see a unified catalog of both HR and IT related services. They can search both the knowledge base and request service from the HR organization.

When BMC HR Case Management and BMC Remedy ITSM are deployed on a single BMC AR System server, users can access BMC HR Case Management and BMC Remedy ITSM reports by using a single instance of BMC Remedy Smart Reporting.

Deployment with BMC Remedy ITSM on separate servers

You can use a single instance of BMC MyIT and connect to BMC HR Case Management, and BMC Remedy IT Service Management that are installed on two different BMC Remedy Action Request System servers. You can use this deployment if you want to set up BMC HR Case Management in an existing stack with BMC Remedy ITSM. 

Using the same BMC MyIT instance, self-services users can see a unified catalog of both HR and IT related services. They can search both the knowledge base and request service from the HR organization.

When BMC HR Case Management and BMC Remedy ITSM are deployed on a separate AR System servers:

• Each server should have its own instance of BMC Smart Reporting.
• Both applications can run on different versions of BMC Remedy AR System server. For list of supported BMC Remedy ITSM version,  see Compatibility matrix  in BMC MyIT 3.0 documentation.