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BMC HR Case Management can be a part of the following types of BMC platform solutions:

  • Simple deployment—BMC Remedy Action Request System server 9.1, BMC Remedy Smart Reporting 9.1,  BMC MyIT 3.0.01, and BMC HR Case Management 4.6
  • Deployment with BMC Remedy IT Service Management (BMC Remedy ITSM)—Simple deployment + BMC Remedy ITSM:
    • Single server—BMC Remedy ITSM and BMC HR Case Management on a single BMC Remedy AR System server
    • Separate servers—BMC Remedy ITSM and BMC HR Case Management on separate BMC Remedy AR System servers

The HR personnel uses a browser to connect to BMC HR Case Management web console. They can also use BMC HR Case Management web console to access Smart Reporting in order to view and create reports related to BMC HR Case Management.

Self-service users use BMC MyIT to search the HR knowledge base, request HR related services and approve HR cases.

The following topics explain the deployment use cases in detail:

Related topics
 Where to find more information

Note

The deployment use cases described in the following topics show the basic, most simple models for deployment of BMC HR Case Management. These deployment options do not take into account your sizing and scalability. For more information, see Sizing and deployment considerations.

Simple deployment

This topic explains the simple deployment of BMC HR Case Management. This is a fresh installation deployment, and you want to use the features of BMC HR Case Management and BMC MyIT.

Using this deployment use case, self-service users can create HR requests based on the solutions available in the BMC HR Case Management, and HR agents can work on the cases created in BMC HR Case Management based on the requests from self-service users.

BMC HR Case Management is always installed on the server where the BMC Remedy Action Request System server 9.1 is installed. The BMC Remedy AR System server has its own database, which is installed on a separate server (recommended). BMC Remedy Smart Reporting, BMC Remedy Mid Tier server, and BMC MyIT are installed on separate servers (recommended).

Simple deployment 4.6

Deployment with BMC Remedy ITSM on a single server

In this type of deployment, all system components are based on one BMC Remedy Action Request System server. 

BMC HR Case Management and BMC Remedy IT Service Management are installed together on a single BMC Remedy AR System server. Thus, by using the same BMC MyIT instance, self-services users can see a unified catalog of both HR and IT related services. They can search both the knowledge base and request service from the HR organization.

When BMC HR Case Management and BMC Remedy ITSM are deployed on a single BMC AR System server, users can access BMC HR Case Management and BMC Remedy ITSM reports by using a single instance of BMC Remedy Smart Reporting.

Complex deployment on a single AR 4.6

 

Note

Since BMC HR Case Management requires BMC Remedy AR System server 9.1 Patch 1, your BMC Remedy ITSM application must be also compatible with the BMC Remedy AR System server version.

Deployment with BMC Remedy ITSM on separate servers

You can use a single instance of BMC MyIT and connect to BMC HR Case Management, and BMC Remedy IT Service Management that are installed on two different BMC Remedy Action Request System servers. You can use this deployment if you want to set up BMC HR Case Management in an existing stack with BMC Remedy ITSM. 

Using the same BMC MyIT instance, self-services users can see a unified catalog of both HR and IT related services. They can search both the knowledge base and request service from the HR organization.

When BMC HR Case Management and BMC Remedy ITSM are deployed on a separate AR System servers:

  • Each server should have its own instance of BMC Smart Reporting.
  • Both applications can run on different versions of BMC Remedy AR System server. For list of supported BMC Remedy ITSM version,  see Compatibility matrix  in BMC MyIT 3.0 documentation.

Complex deployment on separate ARs 4.6


 

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