Version 11 capabilities introduced in version 12 and later

You can create a search to view records that need approval from the specified user and the user who runs the search.

You can create a search to view records that need approval from the specified user and the user who runs the search.

You can create a search to view records that are assigned to your team.

You can add a new column to reports without losing existing filters that were already saved with the report.

A Time-Based business rule with Set color of record action does not cause updates to a record. If a user is editing a ticket when a Time-based rule is executed for the Set color of record action, the user does not receive a message that the ticket has been updated and the user can continue to save the work.

When administrators use the migration tools to move the configuration and data from FootPrints version 11 to version 12, they can select the workspaces that they want to migrate.

Email messages sent to email addresses of known users use user’s role to determine the permissions for the email address content. Also, the link in the email message provides the correct base URL based on the authentication method of the that email address of the user.

Limit searches that are visible to the users based on the workspace permissions.

Users with Customer role permission can view the requests created by them and any other users belonging to the same organization.

In the detailed record history, you can see the business rule that has made a specific change to a ticket or other record.

You can copy and paste or drag images from the clipboard, library, or the web to the rich text editor fields to save time when inserting images.

Administrators can now copy an existing quick template, modify appropriate fields and save it as a new quick template.

When using both the options, to assign to Creator and Creator’s Team in the same business rule, you can assign a record to two assignees, who are Creator and Creator's team.

A more efficient access to the Saved Searches as FootPrints now eliminates the searches with content that the user does not have permission to view.

FootPrints provides additional keyboard shortcuts that users can use to navigate across the application. This enables you to perform your job efficiently.

Migrate version 11 configuration and data to a version 12 system that has already been configured and in use.

The Refresh button is now available in View mode of a record. With this button, you can get updated information about a record with a single click in the current view instead of having to close and reopen the record.

Have a record of email addresses that were sent a notification for your auditing requirements.

Previously, you could only view the record history for Tickets. From FootPrints version 12.1.03, you can view the following history details for all other record types (such as CIs, Services, Contracts):

• View updated the record
• Time when it was last updated
• Changes made to the record

Attachments for all record types

You can now attach files to any type of record in FootPrints, (such as CIs, Services, Contracts).

Retain column filters and sort order after grids refresh

The column filters and sort orders are retained even after you perform the following actions:

• Automatic or manual page refresh
• Ticket update

Users with customer role can use Dynamic SQL Field Mapper

When creating or editing records, customers can now populate fields with data from external sources.

In list views and reports, you can now get a list of records based on dates relative to today's date.
For example, you can get a list of Tickets with a due date in the next two hours, or a report on Tickets closed in the past three days.

In version 12.1.02 and earlier of FootPrints, the file attachments with .zip or .exe extensions were removed from a Ticket. Now, all attachments can be attached to a Ticket.

UI enhancements - Enter key to link a Contact to a Ticket

To search for records, to link with minimum number of clicks and keyboard presses, you can now press the Enter key to simulate the action of clicking the Link to button. This action of pressing the Enter key now works for any type of relationship; but it mainly benefits the action of linking a Contact to a Ticket. For more information, see Linking records to other records. 

When configuring an approval state in a Workflow, now you have the option of making it mandatory for a user to enter a password when approving or rejecting.
For more information, see Creating approval processes.

Allow customers to self-register to create their own user accounts using Footprints Authentication. This can reduce a lot of administration overhead of creating and maintaining the user accounts. For more information, see Configuring Customer Sign-Up.

You can grant users segregated access to the portals depending upon their System Role. In short, based on the System Role level, you can decide which portal should be available for which user. This functionality is perfect for MSPs and organizations that need to create segregated and personalized experiences for their end users. For more information, see Configuring portals.

You can configure which field the address of the sender of an email that creates a Ticket will be entered into. Additionally, you can also designate which field the email addresses of everyone in the To and CC part of the email will be entered into. For more information, see Configuring incoming email for workspaces.

Now, you have the option of double clicking a linked record to view its information in a view mode. Earlier, it was possible to view the information of a record only in the Edit mode. For more information, see Linking records to other records.

Records that get created as a result of a business rule using a template will inherit field values from the parent record if specified in the template. For more information, see Configuring Master Quick Templates  and Creating and managing Quick Templates.

A list of values appears after you type the first value in the list field on a form. As you continue typing, the list is filtered to include only the members that begin with those values. 

The Subscribe to Global Ticket option is now available.

The feature to Edit lock for records (for agents) is now available.