If you encounter a problem while using BMC Discovery:
If you still cannot solve the problem, log into the Customer Portal on the BMC website. http://www.bmc.com/support
We will investigate your issue and get back to you as soon as possible. We will record details in our defect tracking system and allocate a customer case number.
In the case of a problem, you might need to provide details of your appliance to Customer Support.
From the Appliance section, select Appliance Configuration. The Identification tab of the Appliance Configuration page is displayed.
The fields are described in the Table below.
The name of the appliance. By default this is Discovery_Appliance. This name is displayed at the top-left-side of the BMC Discovery User Interface and in the title bar of the browser.
The appliance ID.
The email address of the appliance administrator.
The email address of Customer Support.
A free-text description of the appliance.
The serial number allocated to the appliance. This uniquely identifies the appliance.
The date that the appliance was commissioned.
Kickstart is a system configuration program. When an appliance is kickstarted the version of the kickstart configuration file used during installation is displayed in this field.
From the main menu, click the Administration Settings icon.
The logs are described in Contents of the logs.
You can show or hide session logs for individual hosts from the Host view window.