You can enable users to access BMC Virtual Agent from the Request Entry console in BMC Service Request Management by using one of the following methods:
Linking method | Description |
---|---|
Quick link | Displays a link to the BMC Virtual Agent portal in the Quick Links pod on the Request Entry console |
Marketing slide | Displays an image as part of the slide show in the Request Entry console. Users click the image to open the BMC Virtual Agent portal. |
Quick launch SRD | Opens the BMC Virtual Agent portal when users select that service. |
Configure any of the preceding methods with the URL to the BMC Virtual Agent portal. The standard URL for the BMC Virtual Agent portal is as follows:
http://midTierServerName:PortNumber/eschat/
Configuring search for service request offerings