Defining settings using the Self Service Portal Configuration tool

With 8.1.02 and later, BMC Virtual Agent provides two Self Service Portal interfaces. You do not have to enable or disable these interfaces to use them. Provide users with the URL for the interface that you want them to use. You can offer both URLs, and the Support Agent Console works with both. For example, a support agent might have two simultaneous chat sessions, one with a user on the new interface and another on the old interface. For older browsers, such as Microsoft Internet Explorer 8, you might use the older Self Service Portal interface.

• The newer interface which customers can use with the http://midTierServerName:portNumber/eschat/ URL. 
   
• The older interface which customers can use with the http://midTierServerName:portNumber/eschat/arhome.html URL.