This space contains information about the BMC Virtual Agent 9.0 release and its service packs and patches, which is part of the BMC Remedy IT Service Management Suite 9.0 release.
What's new
9.0.01, August 25, 2015
Service Pack 1 for BMC Virtual Agent 9.0 is available. For information about the service pack, see 9.00.01: Service Pack 1.
For a summary of all announcements, see Release notes and notices.
Version 9.0.00 of BMC Virtual Agent includes the following enhancements:
- Installer automation of several manual configuration tasks
- Improvements to the new Self Service Portal
- Improved handling of attachments
- VIP support queue
It also corrects issues for the following components:
- Reports
- Support Agent console
- Virtual Agent console
For complete information about what's new or changed, see 9.0.00 enhancements.
Where to start
In the following list, click the link related to your role to learn more about how to proceed with this product:
- End users: Self Service Portal, Using the Self Service Portal
- New support and manager users: User goals and features, End-to-end process, User roles
- Supporting agents: End-to-end process, Support Agent Console, Using the Support Agent Console
- Administrators: Planning, Installing, Configuring after installation, Integrating, Administering
- Developers: Developing
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks