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BMC Service Resolution 3.5 Planning

Supported products and versions

The following table lists the different products and versions supported by TrueSight Operations Management and BMC Helix ITSM (BMC Service Resolution 3.5 and Change Management).

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ITSM →

BPPM/TSOM ↓

21.05 Helix21.02 Helix20.08 Helix20.02 Helix20.02 OnPrem19.11 Helix

19.08 Helix

(With the Remedy 19.08 HF13 hotfix only)

19.08 OnPrem

(With the Remedy 19.08 HF13 hotfix only)

11.3.07SupportedSupportedSupportedSupportedSupportedSupportedSupportedSupported
11.3.06SupportedSupportedSupportedSupportedSupportedSupportedSupportedSupported
11.3.05SupportedSupportedSupportedSupportedSupportedSupportedSupportedSupported
11.3.04SupportedSupportedSupportedSupportedSupportedSupportedSupportedSupported
11.3.03Supported (Not tested)

Supported (Not tested)

SupportedSupportedSupportedSupportedSupportedSupported
11.3.02Not
Supported		Not
Supported		Not
Supported		SupportedSupportedSupportedNot SupportedNot Supported
11.3.01Not
Supported		Not
Supported		Not
Supported		Not SupportedNot SupportedNot SupportedNot SupportedNot Supported

Note

  • To use BMC Service Resolution, enable BMC Service Resolution features without installing it. See Enabling BMC Service Resolution on TrueSight Operations Management.
  • To know more about deploying and upgrading Remedy containers, see Remedy containers: Deploying and upgrading Open link .

  • If you are publishing Configuration Items from Atrium CMDB to ProactiveNet/TrueSight Infrastructure Management, you must install the relevant versions of CMDB Extensions on the Remedy ITSM computer. See Installing the BMC CMDB Extensions Open link in the ProactiveNet online documentation or Installing the BMC CMDB Extensions to enable integration with Atrium CMDB Open link in the Infrastructure Management online documentation.

  • BMC Control-M Workload Automation: You need to enable the BMC Service Resolution 3.5 on the BMC Control-M Workload Automation computer. For more information, see Enabling BMC Service Resolution on BMC Control-M Workload Automation.
  • Support for integrating BMC Control-M Workload Automation with BMC Remedyforce is possible by integrating BMC Control-M Workload Automation with ProactiveNet. See Integrating BMC Control-M Workload Automation with ProactiveNet.
  • ProactiveNet: After installing the latest ProactiveNet hotfixes, run the BMC Service Resolution 3.5 for ProactiveNet installer on the Event Management computer. For more information, see Installing BMC Service Resolution for TrueSight Infrastructure Management or ProactiveNet.

  • Remedy IT Service Management (Remedy ITSM): You need to run the BMC Service Resolution 3.5 for Remedy ITSM installer on the Remedy ITSM computer. For more information, see Installing BMC Service Resolution for Remedy ITSM.

Related topics

3.5 enhancements

Release notes and notices

Known and corrected issues

Enabling BMC Service Resolution on BMC Control-M Workload Automation

Enabling BMC Service Resolution on TrueSight Operations Management


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Last modified by Priya Shetye on Feb 09, 2024
supported versions compatibility version_3_5

Comments

  1. Alejandro Cortes

    Integration between TrueSight 11.3 , Service Resolution, and Remedy 18.05 or Remedy 18.08 is supported?

    Feb 14, 2019 05:56
  2. Mukta Kirloskar

    Hello Alejandro,

    TrueSight 11.3.01 is supported. We have updated the content.

    Thanks!

    Feb 21, 2019 02:05
  3. Cassie Derrick

    BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY (SPAC) documentation shows that ITSM 18.08 is compatible with TSIM 10.7.00 FP3. But this page says it is NOT Supported. Which is correct?

    Apr 24, 2019 11:39
  4. ANANT PATIL

    does BSR 3.5.01 supported for ITSM Helix V19.08 or We need not to installed it on ITSM Helix V19.08?

    Nov 04, 2019 02:33
    1. Mukta Kirloskar

      Hello,

      ITSM Helix V19.08 will be supported in BPPM/TSIM version 11.3.03. We will publish the matrix once version 11.3.03 is released.

      Thank you!

      Dec 11, 2019 09:44
  5. Stephane Guedon

    Hello

    Is AR System + CMDB version 20.02 supported ?

    Mar 05, 2020 11:02
    1. Ravee Panjwani

      Thanks for your comment. We have added version 20.02 to this table.

      May 05, 2020 07:45
  6. Vilas Auti

    Supported with Helix 21.30 version?

    Dec 13, 2021 06:53
    1. Krutarth Mohakud

      Vilas Auti - This is updated. Thanks

      Oct 14, 2022 02:14
  7. Betty Neumann

    The list shows Helix ITSM up to version 21.3 only.

    Is TrueSight 11.3.07 compatible with Helix ITSM 22.1? Can the matrix be updated please?

    Nov 30, 2023 10:23
    1. Betty Neumann

      Can this be updated please? We need to know about 22.1 and any other versions that are compatible.

      Jan 18, 2024 01:33

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