Enabling BMC Service Resolution on TrueSight Operations Management
You must perform the following procedure if your environment meets one of the following conditions:
- You just installed TrueSight Operations Management 10.5 or later or Remedy ITSM 9.1.01 or later.
- You just upgraded TrueSight Operations Management in your BMC Service Resolution environment.
An upgrade of TrueSight Operations Management overwrites your previous configurations. - You just upgraded from ProactiveNet to TrueSight Operations Management 11.0 or later.
Before you begin
- You must have registered the TrueSight Infrastructure Management Server component with the TrueSight Presentation Server.
- You must have completed the BMC Service Resolution 3.5 post-installation tasks on Remedy IT Service Management.
To enable BMC Service Resolution on TrueSight Operations Management 11.3.04
To enable BMC Service Resolution on TrueSight Operations Management 11.3.03 or earlier
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For BPPM 9.6 FP2 can we get procedure documented for enabling BSR.
it30.bat enable
As per doc we don’t need to install BSR separately on TSIM 10.5 and onwards. Is there any way where I can check if BSR is installed and if yes what’s the version? I have enabled it but still noting in 'pw viewhistory' output..
[root@TESTSERVER EventIntegrator]# ./it30.sh enablebsr35
it30.sh executed successfully!!
Check nohup.out for logs.
[root@clm-aus-020212 EventIntegrator]# pw viewhistory
BMC TrueSight Infrastructure Management Command Line Interface 2017 version 10.7
Copyright 1997-2017 BMC Software, Inc. as an unpublished work. All rights reserved.
07/06/2017|07:29:21| BMC TrueSight Infrastructure Management 10.7 build 241368724 installed
07/06/2017|07:29:21| BMC TrueSight Infrastructure Management Integration Service 10.7 build 241368724 installed
I have the the same question as Mahesh. A pw viewhistory only shows the TSIM and IS.
In an HA environment, is this done on both TSIM servers?
Yes, this is required on both servers.
I don't understand why BMC is ignoring all these valuable comments. The last note regarding the isAppendBPPMName parameter is needed even in TSOM 11.3.02. I found with TSOM 11.3.02 and Remedy 19.08, I couldn't get the integration to work without 3 edits/updates to IBRSD.conf, detailed here - https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA01O000000Pb4eSAC&type=FAQ. BMC - please improve this documentation and address feedback/comments.
Hello Cassie Derrick, thank you for your comment. Please can you tell us the TrueSight Infrastructure Management version from which you upgraded? Please tell us your upgrade path.
If you upgrade from Infrastructure Management 10.7 to 11.3.01 and then apply the 11.3.02 fix pack with BSR version 3.5.01 (which is available by default in Infrastructure Management 10.7), you do not need to make the following changes in the IBRSD.conf file.
For new installs this information IS relevant and should be a more prominent feature in post-installation tasks. Cassie Derrick is right, the information at https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA01O000000Pb4eSAC&type=FAQ should be included as a main part of this installation flow and not buried in the comments.
The link "Integrating with BMC Helix Service Resolution" is just forwarded to "tsim11304:" ...
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