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accuracy | In BMC Helix Chatbot, the ratio of number of correct predictions to the total number of input samples. |
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bot ID | In BMC Helix Chatbot, each chatbot is identified by a unique identifier that is automatically generated by the system. |
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conditional question | In BMC Helix Chatbot, a question that is displayed based on a user's response to a fixed-response question (drop-down lists or radio buttons). For example, Question 1 is "Which peripheral component do you need to order?" The answer options are Monitor, Mouse, and Keyboard. If the user selects Monitor, then Question 2 is "What monitor size do you want?" However, if the user selects Mouse, then Question 2 is "Do you need wired or wireless mouse?" |
conversation workspace (now referred as Skills) | In BMC Helix Chatbot, represents a container for all of the artifacts that define the conversation flow for an application. The Skills is used in the chatbot application to add conversation capabilities. |
channel | In BMC Helix Chatbot, represents a communication channel such as Skype for Business on-premises or Slack that can configured to work with BMC Helix Chatbot. |
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dependent question | In BMC Helix Chatbot, a question for which the answer options are displayed based on a user’s response to a fixed-response question (drop-down lists or radio buttons). For example, Question 1 is "Which country do you reside in?" The answer options are Canada, India, and US. Question 2 remains the same irrespective of the answer selected for question 1. However, the answer options for question 2 will be different. Question 2 is "Which state do you reside in?" If a user's response to question 1 is US, then the answer options for question 2 are Alabama, Alaska, Arizona, and so on. If a user's response to question 1 is India, then the answer options for question 2 are Gujarat, Madhya Pradesh, Maharashtra, and so on. |
dynamic answer | In BMC Helix Chatbot, a dynamic answer is stored outside of a service definition and is displayed for user selection during a chat conversation. A dynamic answer is not based on a dependent question. |
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entitlement check | In BMC Helix Chatbot, a verification that determines whether a user has permissions to access the requested service. |
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F-score | In BMC Helix Chatbot, the harmonic average of precision and recall. F-score reaches its best value at 1 (indicating perfect precision and recall) and worst at 0. |
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Item that was being checked | In BMC Helix Chatbot usage reports, the chatbot checks for the service that an end user is entitled for in BMC Helix Digital Workplace Catalog. |
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precision | In BMC Helix Chatbot, the number of correct positive results divided by the total number of relevant samples. |
publication space | In BMC Helix Chatbot, contains the artifacts that define the conversation flow in a chat. Also known as Skills in the IBM Watson Assistant context. |
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questions | In BMC Helix Chatbot, while submitting a request using the chatbot application, represents the queries that are asked to the user during a chat conversation. |
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recall | In BMC Helix Chatbot, the number of correct positive results divided by the number of positive results predicted by the cognitive service. |
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search data sets | In BMC Helix Chatbot, the documents from external sources that are included when configuring cognitive insights. |
session ID | In BMC Helix Chatbot, each chat session is identified by a unique ID that is automatically generated by the system. |
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user request | In BMC Helix Chatbot, represents the purpose expressed in the user's inputs in a chat conversation. By recognizing the purpose expressed in user's input, the IBM Watson Assistant service chooses the correct action for responding to the user, such as creating a PTO request. Also known as intent in the IBM Watson Assistant context. |
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Skill ID | The unique identifier of the IBM Watson Assistant Skills (formerly called as IBM Watson Assistant conversation workspace). |