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This documentation supports the 20.02 version of BMC Helix Chatbot.

To view the documentation for the current version, select 20.08 from the Product version menu.

BMC Helix Chatbot offers intelligent, omni-channel experiences that lets users find and request services through a conversational interface. 

If you are new to BMC Helix Chatbot product, the information in the following sections introduce you to the product features and helps you to get started with BMC Helix Chatbot.