End-user experience user goals and features

This topic provides an overview of common user goals and describes how you can use BMC Real End User Experience Monitoring to achieve them.

Goal	Features	Tasks	Who
Configure a solution to monitor your company’s web applications.	Watchpoints Dashboards System deployment Administration	Configure the system components and how they connect to the environment . Define the initial Watchpoints and dashboards to monitor key applications.	System Administrator
Define monitoring policies.	Administration Filters and Reference lists	Configure how web application traffic data is captured, manipulated, and stored for monitoring and performance. Define filters to regulate or isolate web traffic and use reference lists to identify values for the filters.	System Administrator
Customize performance reports.	Extended Reporting	Configure the Aggregation Server for Extended Reporting and create ad-hoc performance reports in SAP BusinessObjects.	System Administrator
Provide access to the application performance monitoring tools.	Security configuration System access	Manage system access and secure the system.	System Administrator
Ensure the quality and availability of an application.	Dashboards Watchpoint Summary Error alerts	From your captured traffic, monitor performance in real time.	Operator Application Support Analyst
Determine whether applications meet service-level objectives.	Reports Session Browser Export functions and APIs	Generate performance reports and export performance data to external systems. From reports, you can drill down to browse sessions.	Operator Application Support Analyst
Monitor compliance levels and manage the service-level agreements (SLAs).	System performance-compliance levels (PCLs) Dashboards Watchpoint Export API	Determine the policies for measuring and reporting service levels (internal and external), communicate compliance levels on a regular basis, and resolve internal issues related to compliance.	Operator Application Support Analyst
Proactively find and fix problems.	Performance Analysis Session Browser Session Overview	Set up incident-detection alerts and locate the root cause of a problem before users notice it.	Operator Application Support Analyst
Understand whether a new version of code performs better or worse than the current code and whether it affects performance.	Dashboards Watchpoint Summary Session Browser Session Overview Performance Analysis Reports Export functions and APIs	After you deploy or upgrade applications in production, monitor performance in real time, fix any performance or availability issues, and generate performance reports. To investigate performance and availability issues, locate problematic sessions and analyze sessions.	Application developer

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