End-to-end process for BMC End User Experience Management as a Service tenant users

• Learn about BMC Application Performance Management as a Service and the hosted system architecture.
• Understand data collection and metrics for end-user experience monitoring.

• Review cloud deployment options.
• Review and plan user permissions and system access.

Tenant administrator

• Install the Real User Cloud Probe.

Tenant administrator

• Connect BMC Real End User Monitoring with BMC Application Diagnostics if it was installed. 

• After receiving Access Manager credentials from provider, configure local or LDAP user access.
• Manage SSL keys and settings for Cloud Probe traffic decryption.
• Configure confidentiality policies on the Cloud Probe.
• Configure traffic filtering rules on the Cloud Probe.
  
• Create Watchpoints and dashboards to monitor the end-user experience and key applications.
• Define threshold and compliance levels for monitoring the customer experience.
• Define error detection rules and incident detection rules.

System administrator

Operator

• Configure applications, Watchpoints, and dashboards for monitoring end user experience.
• Monitor the end-user user experience.
• Monitor traffic, availability, and performance of web applications.
• Monitor synthetic transactions to predict application health and user experience.
• Diagnose problems and analyze session information.
• Generate reports to ensure SLAs are being met.
• Run historical queries based on exported data.

Operator

Tenant administrator

Application developer

• Manage user access.

• Secure the system and restrict access to data.

Tenant administrator

• Export performance data. 

• Use data to feed an external device.

   

  
  

• Enable logs.
• Contact Support.

• Learn about enhancements in a new release, service pack, or patch.

All users

• After receiving the installation files from the Provider, upgrade the Cloud Probe.