Managing licenses

BMC Helix Discovery has a simple, basic licensing model, though, with the introduction of cloud and storage discovery, license usage has become more complicated to track and manage. BMC Helix Discovery provides a licensing page that enables you to:

  • see cloud discovery status (enabled or disabled) and determine the number of licensable cloud resources discovered.
  • determine the number of licensable hosts discovered.
  • see Sync for ServiceNow CMDB status (enabled or disabled).
  • see whether a Storage TKU is installed, and if so, which version.

BMC Helix Discovery for Multi-Cloud, and Sync for ServiceNow CMDB are separately licensed products and are only enabled if your licensing covers their use. 

Storage discovery (BMC Helix Discovery for Storage) is a separately licensed add-on and is only enabled if your licensing covers its use.

The system queries the datastore once each day to extract data and construct graphs of license usage for cloud resources and for hosts. Each graph provides a More Detail button which enables you to see the datastore queries used to construct that graph. You can also:

  • download a signed license report,
  • download raw license data so you can process and report on license usage according to your company practices,
  • upload raw license data so that you can choose a single appliance from which to perform your own licensing audit.

To access the licensing details, from the main menu, click the Administration icon . From the Instance section, click Licensing. The licensing page is shown in the screen below:

The number of hosts discovered and the status, that is, installed or not, and if installed, which versions is displayed in the headline along with the cloud discovery control.

To download a signed licensing report

You can download a digitally signed licensing report showing the current licensing status of your BMC Helix Discovery instance. To do so, from the Actions menu, select Download License Report.

-----BEGIN LICENSE REPORT-----
License report
==============

Report start time: 2020-05-02 12:46:41.217700+00:00
Report end time  : 2021-11-02 12:46:41.217729+00:00

Highest monthly average capacity for Cloud Resources: 67 (2021-10)
Highest monthly average capacity for Hosts: 238 (2021-11)

Aggregating data from these directories:
/usr/tideway/var/license_data - local data of DaaS (jamjar) (DaaS)

Installed additional content:
TKU-Storage-2021-10-1-ADDM-12.3+ (First seen: 2021-11-02, Last seen: 2021-11-02)
EDP-2021-10-1-ADDM-12.3+ (First seen: 2021-11-02, Last seen: 2021-11-02)

Cloud Hosted Software (Cloud Resources)
---------------------------------------
Average numbers per month:
    2021-10 - 22
    2021-11 - 22

Cloud Virtual Machines (Cloud Resources)
----------------------------------------
Average numbers per month:
    2021-10 - 45
    2021-11 - 45

Hosts (Hosts)
-------------
Average numbers per month:
    2021-08 - 12
    2021-09 - 19
    2021-10 - 208
    2021-11 - 238


-----BEGIN LICENSE REPORT SIGNATURE-----
qN3ZJaLeUMXvPCbJrfg5rUt3SXjtvYOU7cMoo0VfXFRSZ2+YSGv0ZOOuoK3tLaOs6KQS15/qTylJ
YN02PrmC1+qhe+KIABgs6rpGTF2ryyxvem4rGXu//9QrsXo8nXE/LyB85DCZD8tLrmpLYZg5fbgb
XrCfnTbdgzxu2q2W/LVrcnQAJjZnSdKUV13SkBC966NeWoVvCK1IjFaEakL51d8CuUuj3c+JzH12
A6Edaj7BTSUf6af0Z9D1Hvhu26+GkgYpmxfP73mURbAoyhRgf4IZoR05ossclK1IHjcqgUGUClby
9VpSIqtf+jmmi0tgZxypeyC8GX6UitDFdbs3wg==

-----END LICENSE REPORT-----

To download raw licensing data

To produce licensing reports for your company's records, download the raw data showing the current licensing status.

  • From the Actions menu, select Download Raw License Data as CSV. 
  • To download the plain text raw data, from the Actions menu, select Download Raw License Data.

The files are downloaded as zip archives.

To upload raw license data to another instance

To produce a consolidated report of all licensing data from multiple instances, upload the raw license data files downloaded from other instances to a single instance from which you can download consolidated versions of the license reports and data.


To upload the raw license data files:

  1. From the Actions menu, select Upload Raw License Data.
  2. From the file browser, select the downloaded zip files, and click Upload.


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