If you encounter a problem

Read the Release Notes for this release. Your problem might be a known issue. If you still cannot solve the problem, log into the Customer Portal on the BMC website http://www.bmc.com/support. 

We will investigate your issue and get back to you as soon as possible. We will record details in our defect tracking system and allocate a customer case number.

Viewing information about the appliance

In the case of a problem, you might need to provide details of your appliance to Customer Support.

To view appliance information

1. From the main menu, click the Administration Settings  icon.

2. From the Appliance section, select Appliance Configuration.
   The Identification tab of the Appliance Configuration page is displayed. The fields are described in the following table:

   Field Name	Description
   Name	The name of the appliance. By default this is Discovery_Appliance. This name is displayed at the top-left-side of the BMC Discovery User Interface and in the title bar of the browser.
   ID	The appliance ID.
   Admin Email	The email address of the appliance administrator.
   Support Email	The email address of Customer Support.
   Description	A free-text description of the appliance.
   Serial Number	The serial number allocated to the appliance. This uniquely identifies the appliance.
   Commission Date	The date that the appliance was commissioned.
   Kickstart Version	Kickstart is a system configuration program. When an appliance is kick-started, the version of the kickstart configuration file used during installation is displayed in this field.

To view logs

1. From the main menu, click the Administration Settings  icon.

2. From the Appliance section, click Logs.
3. Select the Log files tab.
   A list of all the available logs is displayed on the Appliance Logs page.
4. Click the Watch link next to any log to view the log in detail.

The logs are described in Contents of the logs.

To view session logs

Session logs are available on the appliance where Session Logging was enabled in the scan used to discover the host. Session logs are available for hosts scanned from BMC Discovery Outposts, or directly from the appliance.  You can show or hide session logs for individual hosts from the Host view window.

The generated session logs are retrieved and stored as nodes in the datastore. One session log node is created per retrieved file. The generated physical files are then deleted. The file contents are not searchable. Session log nodes are directly related to DiscoveryAccess nodes. Session log nodes can be viewed and accessed in the Related nodes drop-down list from a DiscoveryAccess node view page.

To view session logs, perform the following steps: 

1. From the main menu, click Explore > Data.
2. From the Hosts & Host Containers section, click Hosts.
3. Select a host from the list.
   The host's details are displayed.
4. Click the Discovery Session Logs  icon on the dynamic toolbox.
   The side panel is displayed with a list of session logs for the host. 
5. Select a session log to view and click it.
   The session log is displayed.

Outpost logs

If you face issues with a registered Outpost, you may want to collect the Outpost logs before opening a case with Customer Support. For details on Outpost logs and location, see Collecting Outpost logs.